Publications

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27 Sep 2018
Research & Ideas

Religion in the Workplace: What Managers Need to Know

escalating to becoming the distraction, financial expense, and reputation risk that both of these cases devolved into. “In both of these cases, people felt offended. The gay couple felt offended to be seen as sinful. The Muslim woman felt... View Details

Keywords: by Dina Gerdeman; Food & Beverage; Apparel & Accessories

07 Feb 2022
Research & Ideas

Digital Transformation: A New Roadmap for Success

algorithms can lead to unintended bias that harms certain employees and customers, and the company’s reputation (a bias story can go viral on social media within minutes). 5. Design for inclusive and agile problem-solving As they become... View Details

Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards

September 2024
Case

InfraCredit and the Project Inception Facility

By: John Macomber, Namrata Arora and Maagatha Kalavadakken

Around the world, large infrastructure projects are frequently stymied by the high cost and high uncertainty of the project inception phase: the research and engineering and planning prior to financial close and start of construction. Could there be a new kind of... View Details

December 2020 (Revised April 2021)
Case

Arcos Dorados: A QSR Recovery Plan

By: Forest Reinhardt, José B. Alvarez, Jenyfeer Martinez Buitrago and Mariana Cal

Arcos Dorados—McDonald’s largest independent franchisee, covering Latin America and the Caribbean (LAC)—faced a pandemic that was disrupting the entire consumer foodservice business in 2020. With the exclusive right to own, operate, and sub-franchise McDonald’s... View Details

Research Summary

Overview

Downstream businesses that utilize global suppliers frequently use auditing programs to monitor their suppliers’ working conditions and are often deployed to address reputational concerns associated with procuring from unregulated suppliers. Despite their widespread... View Details

Keywords: Audit Quality; Remote Work; Outsourcing; Econometric Analysis; Switching Costs; Service Operations; Performance Effectiveness; Retail Industry; Service Industry

Rebel Talent

Rebels have a bad reputation. We think of them as troublemakers, outcasts, contrarians: those colleagues, friends, and family members who complicate seemingly straightforward decisions, create chaos, and disagree when everyone else is in agreement. But in truth,... View Details

July 2020 (Revised September 2020)
Case

Property Finder's Strategy for Online Classifieds in the MENA Region

By: Krishna G. Palepu, Gamze Yucaoglu and Fares Khrais

The case opens in 2020 as Michael Lahyani, founder and CEO of Property Finder, Dubai’s leading online real estate classifieds portal, contemplates the company’s five-year growth strategy.
Since its founding in 2005 in the United Arab Emirates (UAE), Property... View Details

Keywords: General Business; Real Estate; Entrepreneurship; Property; Strategy; Emerging Markets; Growth Management; Online Technology; Real Estate Industry; Technology Industry; United Arab Emirates; Saudi Arabia; Egypt; Turkey

23 Jan 2023
Research & Ideas

After High-Profile Failures, Can Investors Still Trust Credit Ratings?

important lesson: getting it wrong can seriously damage their reputations and hurt their businesses. As economic fears mount and raise default concerns, a fresh analysis of new-and-improved credit rating agencies sounds a hopeful note... View Details

Keywords: by Ben Rand

May 2024 (Revised June 2024)
Case

Together for Sustainability

By: Ranjay Gulati, David Shin and Emily Tedards

This case documents the origin and development of Together for Sustainability (TfS), a chemical industry initiative dedicated to raising sustainability standards throughout the industry’s supply chains. In 2011, six Chief Procurement Officers (CPOs) from some of the... View Details

Keywords: Environmental Sustainability; Standards; Supply Chain Management; Corporate Social Responsibility and Impact; Partners and Partnerships; Nonprofit Organizations; Corporate Accountability; Chemical Industry

16 Apr 2024
News

Netflix Enters Its Dan Lin (MBA 1999) Era

they were growing up just like Indiana Jones is my favorite movie or Star Wars was my favorite movie.” The Hollywood Reporter article notes that Lin will likely advance Netflix’s “fewer, bigger, better” approach to films, and noted his View Details

Web

Organize Care Around Medical Conditions - Institute For Strategy And Competitiveness

outcomes, enhanced reputation and ultimately more volume of patients to effectively create more value over time. Case Study Migraine Care Germany By restructuring to create an IPU, a West German migraine headache center was able to... 20... View Details

06 Jun 2011
Research & Ideas

Why Leaders Lose Their Way

unblemished reputations for such ephemeral gains? Do they think they won't get caught or believe their elevated status puts them above the law? Was this the first time they did something inappropriate, or have they been on the slippery... View Details

Keywords: by Bill George

June 2007 (Revised January 2008)
Case

The Vanguard Group, Inc. in 2006 and Target Retirement Funds

By: Luis M. Viceira

The Vanguard Group is one of the largest asset managers in the U.S., with over $1 trillion in assets, ninety percent of which are mutual fund assets, and more than 12,000 employees at year-end 2006. Vanguard has built a strong reputation as the manager of reference for... View Details

Keywords: Asset Management; Investment Funds; Personal Finance; Brands and Branding; Retirement; Trust; Financial Services Industry; United States

18 Mar 2024
Research & Ideas

When It Comes to Climate Regulation, Energy Companies Take a More Nuanced View

Common wisdom holds that oil and gas companies, electric utilities, and other industries known for their large carbon emissions generally oppose clean energy policies. Now, a study of corporate advocacy spanning 30 years reveals that many companies are more flexible... View Details

Keywords: by Desmond Dodd; Energy; Utilities

26 Aug 2019
Research & Ideas

Lipstick Tips: How Influencers Are Making Over Beauty Marketing

product. Therefore, an influencer builds a reputable reputation with me when they are able to say, ‘I didn’t like this product as much as ’ or ‘This product didn’t work as well for me because ’” Consumers... View Details

Keywords: by Dina Gerdeman; Consumer Products; Beauty & Cosmetics

05 Dec 2016
Research & Ideas

How To Deceive Others With Truthful Statements (It's Called 'Paltering,' And It's Risky)

their reputations that can permanently sever relationships. That’s because targets of paltering feel misled and consider the practice to be just as unethical as lying by commission. Participants said that in both cases, they were less... View Details

Keywords: by Dina Gerdeman

07 Jun 2012
Working Paper Summaries

How Short-Termism Invites Corruption--And What to Do About It

Keywords: by Malcolm S. Salter

Web

Leadership Initiative - Leadership

multinational environments she has built a reputation for innovative strategic thinking and transformational leadership. Most recently, Ann served as Wētā FX’s Global Head of Talent and Animation Production. In this role, she oversaw all... View Details

January 2009
Case

When Supply is of Public Interest: Roche & Tamiflu

The case focuses on the challenges of Roche maintaining a supply network for a global influenza pandemic response initiative based on its antiviral drug Tamiflu. The Roche group is a 40 billion CHF company consisting of a pharmaceutical division and a diagnostic... View Details

Keywords: Global Strategy; Health Pandemics; Distribution; Logistics; Production; Supply Chain Management; Performance Capacity; Pharmaceutical Industry