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      ProfessionalismRemove Professionalism →

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      • April 2004 (Revised July 2007)
      • Case

      OfficeTiger

      By: Joseph B. Lassiter III and Johanna Regine Naunton Blaxall
      OfficeTiger was founded in late 1999 with an innovative approach to global outsourcing. The company's employees, located primarily in India, provided services for corporations, investment banks, and professional services firms throughout the United States, Europe, and... View Details
      Keywords: Mergers and Acquisitions; Globalized Markets and Industries; Job Cuts and Outsourcing; Growth and Development Strategy; Service Operations; India
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      Lassiter, Joseph B., III, and Johanna Regine Naunton Blaxall. "OfficeTiger." Harvard Business School Case 804-109, April 2004. (Revised July 2007.)
      • 2004
      • Book

      Birth of a Salesman: The Transformation of Selling in America

      By: Walter A. Friedman
      This book chronicles the remarkable metamorphosis of the American salesman from itinerant amateur to trained expert. From the mid-nineteenth century to the eve of World War II, the development of sales management transformed an economy populated by peddlers and... View Details
      Keywords: Sales; Employees; Transformation; United States
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      Friedman, Walter A. Birth of a Salesman: The Transformation of Selling in America. Cambridge: Harvard University Press, 2004.
      • March 2004 (Revised April 2004)
      • Background Note

      Seeing What's on Red Auerbach's Mind

      By: Joseph B. Lassiter III and John T. Gourville
      Analysis of an interview with Red Auerbach, HBR No. 87201. Alan M. Webber, who conducted the interview, probed for the lessons that Auerbach has learned from a long and productive career coaching and managing the Boston Celtics, a professional basketball team in the... View Details
      Keywords: Markets; Research; Sports; Product Development; Communication Intention and Meaning; Sports Industry
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      Lassiter, Joseph B., III, and John T. Gourville. "Seeing What's on Red Auerbach's Mind." Harvard Business School Background Note 804-160, March 2004. (Revised April 2004.)
      • March 2004 (Revised May 2006)
      • Background Note

      Corporate Reform in the United States

      By: Lynn S. Paine and Kim Bettcher
      The spate of corporate misdeeds revealed to the American public in 2001 to 2002 prompted corrective action in many quarters of the U.S. economy. The note summarizes some of the steps taken by lawmakers, regulators, law-enforcement officials, companies, investors,... View Details
      Keywords: Corporate Governance; Capital Markets; Governing Rules, Regulations, and Reforms; Trust; United States
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      Paine, Lynn S., and Kim Bettcher. "Corporate Reform in the United States." Harvard Business School Background Note 304-091, March 2004. (Revised May 2006.)
      • February 2004 (Revised March 2006)
      • Case

      Pratt & Whitney: Engineering Standard Work

      By: H. Kent Bowen and Courtney Purrington
      As the engineering of state-of-the-art jet engines becomes more and more complex, Pratt & Whitney leaders face major competitive problems. Product development projects are not meeting the cost, quality, and lead-time targets. The leadership develops a design,... View Details
      Keywords: Design; Engineering; Cost; Knowledge Management; Time Management; Product Launch; Standards; Product Development; Problems and Challenges; Quality; Creativity; Competitive Strategy; Manufacturing Industry
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      Bowen, H. Kent, and Courtney Purrington. "Pratt & Whitney: Engineering Standard Work." Harvard Business School Case 604-084, February 2004. (Revised March 2006.)
      • February 2004 (Revised April 2005)
      • Exercise

      Necessary Evils: A Diagnostic Exercise

      By: Joshua D. Margolis and Andrew Molinsky
      Central to the work of leaders and professionals are tasks that entail harming one party to deliver benefits or advance valued and worthy goals. Sometimes a person must, as part of his or her job, perform an act that causes emotional, material, or physical harm to... View Details
      Keywords: Decision Choices and Conditions; Leadership; Problems and Challenges; Ethics; Management Skills
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      Margolis, Joshua D., and Andrew Molinsky. "Necessary Evils: A Diagnostic Exercise." Harvard Business School Exercise 404-027, February 2004. (Revised April 2005.)
      • February 2004 (Revised March 2004)
      • Background Note

      Profitability Drivers in Professional Service Firms

      By: Ashish Nanda
      This case presents a simple model of the drivers of profitability in a professional service partnership and conducts an empirical exploration of the determinants of profitability among AmLaw 100 firms over the period 1994 to 1999. View Details
      Keywords: Profitability; Model; Profit; Partners and Partnerships; Law; Service Industry
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      Nanda, Ashish. "Profitability Drivers in Professional Service Firms." Harvard Business School Background Note 904-064, February 2004. (Revised March 2004.)
      • January 2004 (Revised July 2007)
      • Case

      Lumen and Absorb Teams at Crutchfield Chemical Engineering, The

      By: Teresa M. Amabile and Elizabeth Schatzel
      Large discrepancies have developed between two elite technology development teams at Crutchfield Chemical Engineering in terms of motivation and creativity. To investigate, Paul Burke, director of corporate technology development, commissioned a study of the day-by-day... View Details
      Keywords: Leadership; Managerial Roles; Projects; Groups and Teams; Behavior; Creativity; Motivation and Incentives
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      Amabile, Teresa M., and Elizabeth Schatzel. "Lumen and Absorb Teams at Crutchfield Chemical Engineering, The." Harvard Business School Case 804-118, January 2004. (Revised July 2007.)
      • January 2004 (Revised May 2004)
      • Background Note

      Strategy and Positioning in Professional Service Firms

      By: Ashish Nanda
      This case provides a definition of strategy, distinguishes between corporate and practice strategy, and discusses how and why developing and implementing strategy for professional service firms is different from developing and implementing strategy for commercial... View Details
      Keywords: Corporate Strategy; Service Industry
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      Nanda, Ashish. "Strategy and Positioning in Professional Service Firms." Harvard Business School Background Note 904-060, January 2004. (Revised May 2004.)
      • January 2004 (Revised March 2005)
      • Background Note

      Managing Client Conflicts

      By: Ashish Nanda
      This case describes the two types of client conflict--conflict of duty and conflict of service--that professionals manage. It delineates how the management of these conflicts affects the scale and scope of service that professionals provide. View Details
      Keywords: Conflict Management; Service Industry
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      Nanda, Ashish. "Managing Client Conflicts." Harvard Business School Background Note 904-059, January 2004. (Revised March 2005.)
      • January 2004 (Revised April 2005)
      • Background Note

      Personal Values and Professional Responsibilities

      By: Joseph L. Badaracco Jr.
      Describes some of the classic conflicts managers face in trying to live and work by their personal values and uses Hirschman's "exit, loyalty, and voice" framework to suggest ways for resolving these conflicts. View Details
      Keywords: Values and Beliefs; Personal Development and Career; Conflict of Interests; Conflict and Resolution
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      Badaracco, Joseph L., Jr. "Personal Values and Professional Responsibilities." Harvard Business School Background Note 304-070, January 2004. (Revised April 2005.)
      • January 2004 (Revised April 2004)
      • Case

      Crisis and Response: Sexual Abuse Allegations in the Boston Archdiocese (A)

      By: Ashish Nanda
      This case describes how the Boston archdiocese of the Roman Catholic Church handled allegations of clergy sexual abuse during the 1990s. In 2002, the archdiocese was confronted by public revelations of how the allegations were handled. Professional organizations first... View Details
      Keywords: Conflict of Interests; Crime and Corruption; Corporate Social Responsibility and Impact; Religion; Crisis Management; Boston
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      Nanda, Ashish. "Crisis and Response: Sexual Abuse Allegations in the Boston Archdiocese (A)." Harvard Business School Case 904-048, January 2004. (Revised April 2004.)
      • January 2004 (Revised April 2004)
      • Case

      Crisis and Response: Sexual Abuse Allegations in the Boston Archdiocese (B)

      By: Ashish Nanda
      In 2002, the Boston archdiocese of the Roman Catholic Church was confronted by public revelations of how allegations of clergy sexual abuse were handled by the archdiocese during the 1990s. This case describes how the Boston archdiocese addressed the issue over the... View Details
      Keywords: Conflict of Interests; Crime and Corruption; Corporate Social Responsibility and Impact; Religion; Crisis Management; Boston
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      Nanda, Ashish. "Crisis and Response: Sexual Abuse Allegations in the Boston Archdiocese (B)." Harvard Business School Case 904-049, January 2004. (Revised April 2004.)
      • January 2004
      • Supplement

      Evolution of Professional Reputation

      By: Ashish Nanda
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      Nanda, Ashish. "Evolution of Professional Reputation." Harvard Business School Spreadsheet Supplement 904-701, January 2004.
      • January 2004 (Revised February 2004)
      • Case

      Evolution of Public Reputation of a Profession (A)

      By: Ashish Nanda
      This case explores how the public reputation of a profession evolves as its membership changes. The public reputation of a professional relies on its association's credibility for ensuring, through rigorous certification and self-regulation, that its members place... View Details
      Keywords: Conflict of Interests; Ethics; Organizations; Reputation
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      Nanda, Ashish. "Evolution of Public Reputation of a Profession (A)." Harvard Business School Case 904-052, January 2004. (Revised February 2004.)
      • January 2004 (Revised May 2004)
      • Background Note

      Professional Associations

      By: Ashish Nanda
      This case discusses why society grants professional associations the rights of certification and self-regulation. In exercising these rights, professional associations serve client interests but also the interest of member practitioners. The case discusses how... View Details
      Keywords: Governance; Conflict of Interests; Society
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      Nanda, Ashish. "Professional Associations." Harvard Business School Background Note 904-054, January 2004. (Revised May 2004.)
      • December 2003 (Revised March 2005)
      • Background Note

      Who is a Professional?

      By: Ashish Nanda
      Many occupations lay claim to professional status. Business executives, social workers, musicians, sportsmen, and academics describe their occupations as "professions". Office assistants call themselves "administrative professionals". Obviously, not all occupations... View Details
      Keywords: Status and Position; Jobs and Positions; Service Industry
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      Nanda, Ashish. "Who is a Professional?" Harvard Business School Background Note 904-047, December 2003. (Revised March 2005.)
      • November 2003 (Revised May 2005)
      • Case

      Beverly Stern: Retail Executive

      By: H. Kent Bowen and Alison Berkley Wagonfeld
      Beverly Stern has been a successful operating manager in three prominent retail chains: GAP, Pottery Barn, and Williams-Sonoma. Stern's last job at a start-up did not meet her expectations, and she must now decide what to do next. She has an offer to start a new retail... View Details
      Keywords: Personal Development and Career; Experience and Expertise; Personal Characteristics; Jobs and Positions; Decisions; Retail Industry
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      Bowen, H. Kent, and Alison Berkley Wagonfeld. "Beverly Stern: Retail Executive." Harvard Business School Case 604-018, November 2003. (Revised May 2005.)
      • November 2003 (Revised March 2005)
      • Compilation

      Being a Professional

      By: Ashish Nanda
      We encounter in all aspects of our daily lives groups of individuals who identify themselves as professionals. Many of us aspire to be professionals in our vocation and conduct. But what are the aspects of being a professional? The following anthology of book excerpts... View Details
      Keywords: Behavior; Personal Development and Career
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      "Being a Professional." Harvard Business School Compilation 904-041, November 2003. (Revised March 2005.)
      • November 2003 (Revised September 2016)
      • Case

      Creating Global Oil, 1900-1935

      By: Geoffrey G. Jones and Daniel Wadhwani
      Taught in the elective MBA course entitled The Evolution of Global Business. Examines the development of an international cartel in the oil industry in the 1920s and 1930s. Focuses on the decisions and actions of the leading multinational oil companies—particularly... View Details
      Keywords: History; Competition; Multinational Firms and Management; Alliances; Cooperation; Business and Government Relations; Energy Industry
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      Jones, Geoffrey G., and Daniel Wadhwani. "Creating Global Oil, 1900-1935." Harvard Business School Case 804-089, November 2003. (Revised September 2016.)
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