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  • August 2011 (Revised November 2017)
  • Case

Adaptive Engineering, LLC

By: Richard S. Ruback and Royce Yudkoff
The owner and CEO of Adaptive Engineering was facing an important decision: should he focus on rebuilding its core professional services business which had generated significant revenue and cash flow over the past several years, or should he focus on developing and... View Details
Keywords: Leadership; Growth and Development Strategy; Decision Making; Service Industry; Service Industry
Related
  • June 2006 (Revised June 2007)
  • Background Note

The Challenge Facing the U.S. Healthcare Delivery System

By: Richard M.J. Bohmer and Carin-Isabel Knoop
Discusses the challenges currently facing the U.S. health care delivery system. These challenges frame the problems managers of delivery organizations are currently facing. They include a burgeoning gap between demand and supply. Demand for health care services is... View Details
Keywords: Health Care and Treatment; Health Industry; United States
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  • 04 Feb 2019
  • Working Paper Summaries

Understanding and Overcoming Roadblocks to Environmental Sustainability. Past Roads and Future Prospects

Keywords: by Ann-Kristin Bergquist, Shawn A. Cole, John Ehrenfeld, Andrew A. King, and Auden Schendler
  • 25 Feb 2016
  • Blog Post

Alumni: Where Are They Now? Featuring: Maria (Brewer) Palma...

that invests in seed and early stage consumer, enterprise and financial services companies. In this role, my main priority is to find ways our firm can help entrepreneurs as they grow and scale their... View Details
Keywords: Entrepreneurship
  • March 2007 (Revised August 2014)
  • Case

Survey Masters LLC (A)

By: William J. Bruns
Partners in a service firm are reviewing results for 2006, wondering whether large or small projects are more profitable. Present reports make small projects look more profitable. However, activity-based accounting reveals that large projects are more profitable and... View Details
Keywords: Activity Based Costing and Management; Financial Reporting; Cost vs Benefits; Financial Strategy; Service Industry
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  • March 2016 (Revised January 2023)
  • Teaching Note

Carla Ann Harris at Morgan Stanley

By: Lakshmi Ramarajan
This case follows Carla Ann Harris, an African-American executive on Wall Street, from her childhood to the eve of her 20th year at Morgan Stanley. In addition to her professional identity as an investment banker, Harris is also an accomplished gospel singer, an... View Details
Keywords: Decision Choices and Conditions; Identity; Personal Development and Career; Success; Values and Beliefs; Social Entrepreneurship; Financial Services Industry
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  • 31 Jan 2025
  • News

Know Your HBS Staff: Daneli Ureña

  • November 1978 (Revised June 1982)
  • Case

Federal Express (B)

Federal Express is a small-package airline operating throughout the United States. After initial heavy losses, it is now profitable. Management is examining the services offered by the firm and believes that there is great potential for "Courier Pak," an overnight... View Details
Keywords: Product; Product Marketing; Service Industry; Service Industry; United States
Related
  • 21 Aug 2019
  • Working Paper Summaries

Improving Customer Compatibility with Operational Transparency

Keywords: by Ryan W. Buell and MoonSoo Choi; Banking
  • 12 May 2013
  • News

Interview: Rosabeth Moss Kanter

  • 12 PM – 1 PM EST, 13 Dec 2016
  • Webinars: Trending@HBS

Buying a Small Business: How to Take Advantage of Big Opportunities

There are over 1 million smaller firms in North America and each year thousands and thousands come up for sale, principally as founders retire. Acquiring the right kind of smaller firm offers very compelling economic rewards, and you can become CEO of one of these... View Details

    James L. Heskett

    James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

    • Career Coach

    Jill Huggett

    Jill Huggett (Carroll '00), Principal, Bridgepath Career Advisors, is a certified professional career coach and certified professional resume writer. Jill combines professional... View Details
    Keywords: Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All)
    • May 1996 (Revised March 1998)
    • Case

    SaleSoft, Inc. (A)

    By: Das Narayandas
    SaleSoft, a start-up firm, markets Comprehensive Sales Automation Solutions (CSAS) that automate a firm's sales, marketing, and service functions. Even though the product has received very favorable responses from prospects, product complexity and a long buying cycle... View Details
    Keywords: Business Startups; Decisions; Revenue; Marketing Strategy; Product Launch; Sales; Opportunities; Information Technology; Technology Industry
    Related
    • June 2009 (Revised March 2011)
    • Module Note

    The Creative Industries: Managing and Marketing Talent

    By: Anita Elberse
    This module note examines issues concerning the management and marketing of talent in the creative industries. It describes the characteristics of the market for creative talent, discusses how individual talent creates and captures value, and explores how professional... View Details
    Keywords: Talent and Talent Management; Entertainment; Innovation and Management; Marketing; Creativity; Value
    Related
    • December 2004 (Revised April 2006)
    • Case

    Managing Diversity at Spencer Owens & Co.

    By: Robin J. Ely and Ingrid Vargas
    Spencer Owens & Co, a disguised consulting firm, focuses on domestic and international economic development. As an extension of the firm's commitment to social justice, 20 years ago, Spencer Owens management introduced an affirmative action hiring and promotion... View Details
    Keywords: Working Conditions; Selection and Staffing; Development Economics; Corporate Social Responsibility and Impact; Employees; Diversity; Cross-Cultural and Cross-Border Issues; Consulting Industry
    Related
    • January 2004 (Revised February 2006)
    • Case

    Raymond James Financial

    Raymond James Financial (RJF) currently sells financial services through two channels. It is considering adding a third in the "middle" of the other two. The current strategy has one channel with employees and another with independent contractors. These attract very... View Details
    Keywords: Organizational Change and Adaptation; Salesforce Management; Marketing; Distribution Channels; Human Resources; Financial Services Industry; Financial Services Industry
    Related
    • January 2002 (Revised June 2002)
    • Background Note

    The Rise and Decline of e-Consulting

    By: Ashish Nanda and M. Julia Prats
    E-consulting began as a specialized consulting service in the late 1990s. In January 2000, more than 100 firms were characterized as e-consultants. By December 2001, more than 50% of these firms had disappeared. This case tracks the rapid rise and sharp decline of... View Details
    Keywords: Internet and the Web; Market Participation; Consulting Industry
    Related
    • Research Summary

    Overview

    My research seeks to understand and improve service integration across specialized professions and organizations. A critical idea driving my research is that work is becoming more dynamic, complex and interconnected, particularly for work that addresses difficult... View Details
    Keywords: Organization Behavior; Health Care Delivery; Team Effectiveness; Organizational Learning
    • 26 Apr 2012
    • Working Paper Summaries

    What Makes a Critic Tick? Connected Authors and the Determinants of Book Reviews

    Keywords: by Loretti I. Dobrescu, Michael Luca & Alberto Motta; Information; Publishing