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  • 09 Jan 2020
  • Book

Rethinking Business Strategy in the Age of AI

reservation. With Marriott, it’s a manual system with software sprinkled in to make human processes more effective. But Airbnb is fundamentally digital. And that means every human bottleneck is pushed out. You have algorithms matching... View Details
Keywords: by Dina Gerdeman
  • Research Summary

Overview

By: Reshmaan N. Hussam

Engaged with field work in South Asia and East Africa, Professor Hussam places a focus on exploring questions with strong theoretical motivation in the economics literature as well as relevant downstream policy implications. Her research spans four broad interests.... View Details

  • 21 May 2024
  • News

A New Chapter

own pace. Each tablet is used by an average of five students per day and supplements teacher instruction. Data from the tablets fuels continuous improvement of the software and tracks student progress. The annual cost per child is less than $7—and going down. Beginning... View Details
Keywords: Catherine O’Neill Grace; photo by Cayce Clifford
  • 04 Oct 2021
  • What Do You Think?

How Do We Make Sure the Right People End Up with Power in Organizations?

leaders, and cooperation between the police and neighborhoods in the control of crime. Still, he found himself facing questions from the public about the improper behavior of members of the force. He concluded that one reason was that too... View Details
Keywords: by James Heskett
  • 30 Nov 2007
  • What Do You Think?

What Is Management’s Role in Innovation?

little to contribute to processes of creation and innovation. While asking "What isn't management's role in innovation?," Michelle Malay Carter states the case this way: "Nearly all current performance management models are... View Details
Keywords: by Jim Heskett
  • June 2020
  • Article

How Scheduling Can Bias Quality Assessment: Evidence from Food Safety Inspections

By: Maria Ibanez and Michael W. Toffel
Accuracy and consistency are critical for inspections to be an effective, fair, and useful tool for assessing risks, quality, and suppliers—and for making decisions based on those assessments. We examine how inspector schedules could introduce bias that erodes... View Details
Keywords: Assessment; Bias; Inspection; Scheduling; Econometric Analysis; Empirical Research; Regulation; Health; Food; Safety; Quality; Performance Consistency; Governing Rules, Regulations, and Reforms
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  • 19 Apr 2004
  • Research & Ideas

Birth of the American Salesman

continuing to his death, Patterson promoted "scientific" salesmanship. Like Frederick W. Taylor, the founder of scientific management in production, Patterson carefully analyzed business processes and tried to perfect them. He... View Details
Keywords: by Laura Linard
  • 23 Jul 2012
  • Research & Ideas

The Power of Conversational Leadership

the company." Borne of those interviews, the book advocates an approach called "organizational conversation," which applies to all processes a company uses to circulate information across the organization, rather than just from the top... View Details
Keywords: by Carmen Nobel
  • January 2009
  • Supplement

KPMG (B): Risk and Reform

By: Robert G. Eccles and Eliot Sherman
Under the leadership of Tim Flynn, Chairman and CEO of KPMG, the firm made a number of changes in compensation, governance, and culture in order to address the underlying reasons for actions that occurred prior to him becoming CEO that led to the accounting giant... View Details
Keywords: Communication Strategy; Ethics; Corporate Governance; Governance Compliance; Governing Rules, Regulations, and Reforms; Governing and Advisory Boards; Compensation and Benefits; Employee Relationship Management; Organizational Change and Adaptation
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  • November 2017
  • Case

The 'Wonder Drug' That Killed Babies

By: Joshua Lev Krieger, Tom Nicholas and Matthew Preble
In the early 1960s, a popular drug taken by patients worldwide for a range of maladies was found to cause severe birth defects and other health problems in babies born to mothers who had taken it during a certain stage of fetal development. As many as 10,000 children... View Details
Keywords: Regulation; Business and Government Relations; Business and Community Relations; Business and Stakeholder Relations; Product Marketing; Corporate Social Responsibility and Impact; Business History; Health; Government Legislation; Corporate Accountability; Ethics; Governing Rules, Regulations, and Reforms; Pharmaceutical Industry; Public Administration Industry; United States; United Kingdom; Australia; Germany; Europe
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  • 22 Oct 2019
  • Research & Ideas

Use Artificial Intelligence to Set Sales Targets That Motivate

until they hit the right formula. In reality, that’s problematic, says Chung. “If you want to know if a compensation plan is working or not, you need to change the compensation plan and observe and measure the change in productivity, using a View Details
Keywords: by Michael Blanding
  • Web

The Challenge of Color - The High Art of Photographic Advertising - Baker Library | Bloomberg Center

Muray Photo Archives. olvwork490166 Alfred Cheney Johnston. A Study in Color, ca. 1934. olvwork490098 Color photography made its appearance in magazine advertising in the 1890s through the process of chromolithography. Advances in the... View Details
  • 17 Mar 2015
  • First Look

First Look: March 17

Projects By: MacCormack, Alan, and Anant Mishra Abstract—Formal contracts represent an important governance instrument with which firms exercise control of and compensate partners in R&D projects. The specific type of contract used,... View Details
Keywords: Sean Silverthorne
  • 2009
  • Working Paper

Anger and Regulation

By: Rafael Di Tella and Juan Dubra
We propose a model where voters experience an emotional cost when they observe a firm that has displayed insufficient concern for other people's welfare (altruism) in the process of making high profits. Even with few truly altruistic firms, an equilibrium may emerge... View Details
Keywords: Governing Rules, Regulations, and Reforms; Consumer Behavior; Monopoly; Corporate Social Responsibility and Impact; Emotions; Welfare
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  • 24 Oct 2011
  • Research & Ideas

The Yelp Factor: Are Consumer Reviews Good for Business?

When the dust settled, Luca determined that each ratings star added on a Yelp review translated to anywhere from a 5 percent to 9 percent effect on revenues (depending on the control variables and means of estimation)—more than he had... View Details
Keywords: by Michael Blanding; Food & Beverage
  • 12 Oct 2022
  • Blog Post

11 Stories from HBS PRIDE for National Coming Out Day

gay, bisexual, transgender, gender nonconforming, and queer communities. Here, current HBS students share their personal stories through the National Coming Out Day storyboard series organized by the HBS PRIDE Club. We accept everyone in any stage of their coming out... View Details
  • 25 Jan 2010
  • Research & Ideas

A Macroeconomic View of the Current Economy

a lot of information out there—particularly in the business press. If these aren't familiar terms, and if one doesn't have a way of putting it all together, then you can't process all of this information as effectively as possible. I... View Details
Keywords: by Sean Silverthorne
  • 03 Jun 2014
  • First Look

First Look: June 3

Specifically, we examine the impact of the annual July turnover of residents in American teaching hospitals on levels of resource utilization and quality relative to a control group of non-teaching hospitals. We find that, despite the... View Details
Keywords: Sean Silverthorne
  • Web

Cases & Teaching Notes - Institute For Strategy And Competitiveness

Karla Bertrand The case describes the application of Time-Driven Activity-Based Costing (TDABC) at a new tertiary hospital, operated by Partners in Health in Mirebelais, Haiti. A project team mapped the clinical processes for use in... View Details
  • 20 Oct 2008
  • Research & Ideas

The Seven Things That Surprise New CEOs

when adjustments are necessary. Surprise One: You Can't Run the Company Warning signs: You are in too many meetings and involved in too many tactical discussions. There are too many days when you feel as though you have lost control over... View Details
Keywords: by Michael E. Porter, Jay W. Lorsch & Nitin Nohria