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  • 21 Sep 2020
  • Research & Ideas

Are You Sabotaging Your Own Company?

permit short-cuts to be taken in order to expedite decisions.” “Make ‘speeches.’ Talk as frequently as possible and at great length. Illustrate your ‘points’ by long anecdotes and accounts of personal experiences.” “When possible, refer... View Details
Keywords: by Dina Gerdeman
  • Web

Events - Business History

5:00 p.m. This year's business seminar will be hosted in person at HBS. Please RSVP by email to bhi@hbs.edu to attend. Nov 25 25 Nov 2024 Business History Seminar Charles Fawell (Yale University), “Empire on the Line: Shipping... View Details
  • 03 Jun 2014
  • First Look

First Look: June 3

quite limited. The best path forward involves extensive experimentation and careful evaluation. Publisher's link: http://press.uchicago.edu/ucp/books/book/distributed/I/bo18508109.html August 2013 Advances in Strategic Management The... View Details
Keywords: Sean Silverthorne
  • 28 Sep 2011
  • Research & Ideas

The Profit Power of Corporate Culture

expectations regarding things such as opportunities for personal development, frequent and timely feedback, and advancement, especially in organizations that are contracting rather than expanding. It could be a product of the fear of job... View Details
Keywords: by Sean Silverthorne
  • 24 Jun 2002
  • Research & Ideas

Four Keys of Enduring Success: How High Achievers Win

you're not happy," Stevenson quipped. Significance to others can be guided by a sense of fairness, generosity and caring, but do fairness, generosity and caring help you in your achievements? Should individuals leave a legacy at the... View Details
Keywords: by Martha Lagace
  • 04 Jun 2020
  • Book

It’s Not About You: Why Leaders Need to Look Outward

And how do I do it with people who are increasingly different from me? And the reason I want to do it with people who are increasingly different from me is that if I get to have a team that is increasingly different than I am, and you have a team that is increasingly... View Details
Keywords: by Kristen Senz
  • January–February 2024
  • Article

Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments

By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh
Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients... View Details
Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; Performance Improvement
Related
  • 30 Sep 2014
  • First Look

First Look: September 30

associated with a product's production heightens consumers' attraction to the firm, which in turn increases purchase interest (Experiments 1-3). In fact, cost transparency has a stronger impact on purchase interest than emphasizing the firm's View Details
Keywords: Sean Silverthorne
  • 18 Jan 2022
  • Research & Ideas

How Eliminating Non-Competes Could Reshape Tech

are often more expensive than just making individual job offers to everyone at the startup, but they take care of the issue of outstanding non-competes. Fewer acqui-hires may increase risk for early-stage venture capital firms, who rely... View Details
Keywords: by Kristen Senz; Technology
  • 12 Dec 2005
  • Research & Ideas

Using the Law to Strategic Advantage

substantially when the managers and lawyers work as partners both to craft the objectives and to devise the means of accomplishing them. Fifth, every firm should have a general counsel or chief legal officer—one person either in-house or... View Details
Keywords: by Sean Silverthorne; Legal Services
  • 01 Mar 2010
  • News

John Crowley’s Extraordinary Measures

became CEO of the researcher’s fledgling firm, Novazyme Pharmaceuticals. But Crowley’s personal involvement in the cure he sought almost proved his undoing, as perceptions of potential conflicts of interest threatened to keep his kids out... View Details
Keywords: Sarah Auerbach; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services
  • 18 Aug 2003
  • Research & Ideas

How New Managers Become Great Managers

particular job.10 Those early in their careers can glean important self-insight through careful and systematic introspection. People should seek out diverse experiences to facilitate and balance their development in multiple areas. This... View Details
Keywords: by Linda Hill
  • 04 Apr 2011
  • HBS Case

Reinventing the National Geographic Society

loyalty is still to their silos," Garvin observes. The case encourages students to put themselves in his place. Is Fahey moving too slowly? Does he have the right people in the right positions? Is the new mission—"to inspire people to View Details
Keywords: by Sean Silverthorne; Publishing
  • 28 Nov 2005
  • Research & Ideas

Unilever: Transformation and Tradition

Unilever's market positions in detergents. The attempts to find more profitable growth opportunities through innovation, in products as diverse as fresh dairy and feminine hygiene, largely came to naught, as did attempts to buy into the fast-growing View Details
Keywords: by Geoffrey Jones; Consumer Products
  • Blog

Eight Steps to Board Success for Female Executives

will be valued by the company. Be realistic about whether you are a good match for at least some of what the company is seeking. Step 2: Prepare Your Personal Elevator Pitch You will need materials that describe who you are as a potential... View Details
  • Web

Regional Winners - Alumni

Alumni Regional Winners Haf Haf Inc. A fun, reliable, effective, eco-friendly personal care brand focusing on children and teenagers who have their own age-specific needs and preference. Tingting Zhong, MBA... View Details
  • 24 Sep 2018
  • Research & Ideas

How Cost Accounting is Improving Healthcare in Rural Haiti

Medical records at a healthcare clinic in Lascahobas, Haiti. Ryan McBain A few years ago, the Boston-based nonprofit health care organization Partners in Health (PIH) set out to quantify the cost of primary View Details
Keywords: by Carmen Nobel; Health
  • 05 Apr 2011
  • First Look

First Look: April 5

China's skin care market. A Chinese domestic brand, after some success in partnership with Sephora in Europe, aspires to challenge the French and U.S. brands' hold on the China market. It must decide how to segment the market, how to... View Details
Keywords: Sean Silverthorne
  • 17 Feb 2022
  • Book

When Employees Feel a Sense of Purpose, Companies Succeed

employees to discover their purpose in life but to then find a connection between our personal life purpose with the purpose of the organization where we work. The great resignation under way over the past year has shown us that employees... View Details
Keywords: by Ranjay Gulati
  • 15 Dec 2023
  • News

The Musts of 2023

fictional account, although told in the first person of growing up wealthy, dysfunctional in Beverly Hills, California. I grew up not there, but near there and right around that same period. And the level of detail around places and what... View Details