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  • 02 Jan 2018
  • Op-Ed

'Dear Working Knowledge'--Our Favorite Reader Comments of the Year

Credit: iStockPhoto Who are the editors of HBS Working Knowledge most thankful for as the new year begins? It’s the readers who take time to contribute comments to our stories, more than 1,000 in 2017. Since our readership extends to more... View Details
Keywords: by Sean Silverthorne
  • 2016
  • Article

Three Lenses on Occupations and Professions in Organizations: Becoming, Doing, and Relating

By: Michel Anteby, Curtis K. Chan and Julia DiBenigno
Management and organizational scholarship is overdue for a reappraisal of occupations and professions as well as a critical review of past and current work on the topic. Indeed, the field has largely failed to keep pace with the rising salience of occupational and... View Details
Keywords: Professions; Professional Identity; Occupations; Work; Workplace; Work Culture; Literature Review; Organizational Culture; Personal Development and Career
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  • 4 Oct 2021
  • Other Presentation

Amy Edmondson, Professor Leadership & Management at Harvard

By: Amy C. Edmondson and Guy Bloom
Amy C. Edmondson is an American scholar of leadership, teaming, and organizational learning. She is currently the Novartis Professor of Leadership at Harvard Business School. Amy is the author of seven books and more than 75 articles and case studies.
She is... View Details
Keywords: Psychological Safety; Leadership; Organizations; Performance Effectiveness
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  • September – October 2011
  • Article

Manage the Culture Cycle

By: James L. Heskett
Organizational culture—the shared assumptions, values, and behaviors that determine "how we do things around here"—can be measured and shaped. In organizations with large numbers of customer-facing employees, it can account for up to half of the difference in operating... View Details
Keywords: Organizational Culture; Value; Behavior; Retention; Customer Focus and Relationships; Change Management; Learning; Innovation and Invention; Labor
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  • 23 Nov 1999
  • Research & Ideas

What’s Your Strategy for Managing Knowledge?

is not the only way consultants in firms like Ernst & Young and Andersen Consulting share knowledge — they talk with one another, of course. What is striking, however, is the degree of emphasis they... View Details
Keywords: by Morten T. Hansen, Nitin Nohria & Thomas Tierney; Consulting

    James L. Heskett

    James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

      Monique Burns Thompson

      Monique Burns Thompson is an accomplished social entrepreneur who returns to HBS (class of 1993) and brings her twenty years of successful start-up and organizational leadership experience to her research and teaching at HBS.  She has led as a co-founder, President,... View Details

      • Article

      'Matter Battles': Cognitive Representations, Boundary Objects, and the Failure of Collaboration in Two Smart Cities

      By: Tiona Zuzul
      In this paper, I present a longitudinal study of two smart city projects that brought together experts from diverse knowledge domains. Both projects structured collaboration around the development of boundary objects that could integrate actors’ expertise. In both... View Details
      Keywords: Smart Cities; Interpersonal Conflict; Boundary Objects; Cooperation; Failure
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      • January 1990 (Revised June 1995)
      • Case

      Colliers International Property Consultants

      By: Nitin Nohria
      Describes the origins, organizational structure, management practices, and use of information technology (IT) in Colliers, a real estate network. Colliers provides local firms with a way to maintain local autonomy while gaining national and international coverage.... View Details
      Keywords: Property; Organizational Structure; Information Technology; Management Practices and Processes; Partners and Partnerships; Business Model; Mission and Purpose; Business Growth and Maturation; Conflict and Resolution; Quality; Real Estate Industry
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      • 31 Mar 2002
      • Research & Ideas

      You’re Wasting Your Employees! What You Can Do About It

      operations of any company that wishes to flourish in the new age. And yet, a decade of organizational delayering, destaffing, restructuring, and reengineering has produced employees who are more exhausted than empowered, more cynical than... View Details
      Keywords: by Christopher A. Bartlett & Sumantra Ghoshal
      • 2025
      • Working Paper

      Navigating Choppy Waters: How U.S. Trade Policy Uncertainty Affects Small Businesses

      By: David Atkin, Zoë Cullen and Ebehi Iyoha
      This paper explores the impact of recent changes in the US trade policy environment on small businesses. Drawing on a survey of more than 4,000 small businesses conducted between March 22 and 31, 2025, we examine firms’ knowledge, expectations, and decisions during... View Details
      Keywords: Trade; Risk and Uncertainty; Government Legislation; Globalization; International Relations; Small Business
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      • 30 Dec 2013
      • Research & Ideas

      Most Popular Articles of 2013

      Advertising Authors Pavel Kireyev, Koen Pauwels, and Sunil Gupta find that popular Web metrics do not adequately capture consumer behavior online and lead marketers to create less effective marketing budgets. Organizational Factors that... View Details
      Keywords: by Staff
      • 2016
      • Chapter

      Envy and Interpersonal Corruption: Social Comparison Processes and Unethical Behavior in Organizations

      By: Julia J. Lee and Francesca Gino
      Book Abstract: Competition for resources, recognition, and favorable outcomes are all facts of life in professional settings. When one falls short in comparison to colleagues or subordinates, feelings of envy may arise. Fueled by inferiority, hostility, and resentment,... View Details
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      • January 2005 (Revised July 2010)
      • Case

      Anne Mulcahy: Leading Xerox through the Perfect Storm (A)

      By: William W. George and Andrew N. McLean
      In 2000, Xerox faces bankruptcy amid a liquidity crisis, collapsed profitability, and an expanding SEC investigation. Traces the career and leadership development of Anne Mulcahy, a former sales executive unexpectedly named COO of the beleaguered company as a last... View Details
      Keywords: Organizational Change and Adaptation; Leadership; Financial Liquidity; Organizational Culture; Crisis Management; Insolvency and Bankruptcy; Gender; Corporate Governance
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      • 01 Jan 2014
      • News

      IDEO’s Culture of Helping

      • 11 May 2012
      • Working Paper Summaries

      Creating an R&D Strategy

      Keywords: by Gary P. Pisano
      • Person Page

      Course Development

      General Management: Processes and Action (GMPA) focuses on implementation and the way that general managers get things done.  Typically, they work through processes—sequences of tasks and activities that unfold over time, like strategic planning,... View Details
      • 30 Jan 2014
      • Working Paper Summaries

      Modularity and Intellectual Property Protection

      Keywords: by Carliss Y. Baldwin & Joachim Henkel
      • August 2017 (Revised January 2023)
      • Case

      Enel: The Future of Energy

      By: Mark R. Kramer and Bhanuteja Nadella
      Enel has transformed from the Italian state-owned energy monopoly into a global leader in renewable energy and shared value creation. Through its open innovation model, the company has catapulted to the cutting edge of electric mobility and distributed power... View Details
      Keywords: Energy Generation; Renewable Energy; Growth and Development Strategy; Strategic Planning; Energy Industry
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      • 2010
      • Working Paper

      Integrity: A Positive Model That Incorporates the Normative Phenomena of Morality, Ethics, and Legality Abridged

      By: Werner H. Erhard, Michael C. Jensen and Steve Zaffron
      We present a positive model of integrity that, as we distinguish and define integrity, provides powerful access to increased performance for individuals, groups, organizations, and societies. Our model reveals the causal link between integrity and increased... View Details
      Keywords: Trust; Performance Productivity; Information Technology; Knowledge; Moral Sensibility; Opportunities; Competitive Advantage; Legal Liability; Cost vs Benefits
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