Publications

1997
Chapter

Technology Cycles, Innovation Streams and Ambidextrous Organizations

By: P. Anderson, M. Tushman and C. O'Reilly

Keywords: Innovation and Invention; Information Technology; Organizational Change and Adaptation

Research Summary

Customer-Centricity as a Vehicle for Organic Growth

By: Ranjay Gulati

This body of work examines the mechanics of how firms grow profitably in commoditizing markets. Underlying the "customer-centricity" that many firms embrace today is a factor that will determine their success with this effort: enabling collaboration across... View Details

February 2023
Teaching Note

Amazon and the Future of Organized Labor

By: Reshmaan Hussam, Trevor Fetter and Grace Liu

Teaching Note for HBS Case No. 723-030. View Details

2022
Chapter

Coordinating Marketing and Sales in B2B Organizations

By: Frank V. Cespedes

This Handbook is targeted at academics and graduate students who want an overview of the academic state of the business-to-business marketing domain and at B2B practitioners who want to be aware of the current state of knowledge in their domains. This chapter examines... View Details

Keywords: B2B Marketing; Marketing

September 2019
Case

Starling Trust Sciences: Measuring Trust in Organizations

By: Aiyesha Dey, Jonas Heese and James Weber

Stephen Scott needed to decide whether to keep his behavioral analytics startup in the people analytics sector or shift his company into the RegTech sector. Starling had develop technology that enabled its customers to anticipate and shape the behavior of their... View Details

Keywords: Behavioral Analytics; Financial Institutions; Banks and Banking; Entrepreneurship; Strategy; Banking Industry; Consulting Industry; Information Technology Industry; United States; United Kingdom

Educators

Apr 2012
Conference Presentation

Unleashing the Marketing Potential of Your Organization

By: Ranjay Gulati

March 2015
Supplement

Interview: Iz-Lynn Chan at Far East Organization

By: Linda A. Hill and Anthony Mayo

Contains excerpts from an interview with Iz-Lynn Chan, former assistant director of retail business group and service quality and vice president of Far East retail consultancy for Far East Organization, a private real estate developer group in Singapore. Chan discusses... View Details

Keywords: Customer Focus and Relationships; Retail Industry; Real Estate Industry; Singapore

March 2013
Teaching Note

Barack Obama: Organizing for America 2.0 (TN)

By: Mikolaj Jan Piskorski

Article

Culture, Cognition, and Collaborative Networks in Organizations

2003
Class Lecture

Building Strategy-Focused Organizations with the Balanced Scorecard

By: Robert S. Kaplan

Keywords: Balanced Scorecard; Strategy

August 1988 (Revised January 1992)
Case

Hewlett-Packard (B): Organizing New Product Sales Channels--1987

By: V. Kasturi Rangan

Keywords: Sales; Product Launch; Marketing Channels; Computer Industry

Article

Marketing and Distribution Strategies for International Organizations

By: John C. Pattison and John A. Quelch

April 1977 (Revised January 1992)
Case

Organizations in Crisis: The Attica Prison Uprising

1997
Working Paper

From Organizational Learning to the Learning Organization

By: Amy C. Edmondson and Bertrand Moingeon