Management - Publications - Faculty & Research

July 1991 (Revised March 1992)
Background Note

Integrity and Management

Describes the role that issues of personal integrity play in managers' decisions. Defines personal integrity, the factors that influence it, the situations in which it becomes particularly relevant to company decisions, and ways of overcoming the blind spots that can... View Details

Keywords: Decisions; Moral Sensibility; Planning; Situation or Environment; Trust; Value

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Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates... View Details

31 Aug 2016
News

Managing McDonald’s Makeover

(McDonald's) (McDonald's) McDonald’s has a new head of US operations: Chris Kempczinski (MBA 1997). The former Kraft executive takes over effective January 1, and comes, according to the Associated Press, a year after new McDonald’s CEO Steve Easterbrook took over and... View Details

Keywords: Food Services and Drinking Places; Hospitality

Managing Risks: A New Framework

In this article, we present a new categorization of risk that allows executives to tell which risks can be managed through a rules-based model and which require alternative approaches. We examine the individual and organizational challenges inherent in generating open,... View Details

14 May 2009
Sharpening Your Skills

Sharpening Your Skills: Managing Teams

Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions To Be Answered How does a team leader win the confidence of the group? What's the best method for developing team goals?... View Details

Keywords: Re: Multiple Faculty

31 Jan 2012
News

News & Trends in Management

Article

Does Management Matter in Schools?

By: Nicholas Bloom, Renata Lemos, Raffaella Sadun and John Van Reenen

We collect data on operations, targets and human resources management practices in over 1,800 schools educating 15-year-olds in eight countries. Overall, we show that higher management quality is strongly associated with better educational outcomes. The UK, Sweden,... View Details

Keywords: Management; Education; Business Strategy; Education Industry; Germany; Sweden; India; Canada; Italy; Brazil; United Kingdom; United States

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Research Summary

The Strategic Management of Technology

Clayton M. Christensen's research on the management of technological innovation suggests that for leading firms in a wide variety of industries, developing advanced technologies per se is rarely the constraining challenge in technological innovation. Rather, the... View Details

12 Jul 2004
Research & Ideas

Enron’s Lessons for Managers

Some events mark a generation. If a marker is a source of deep learning about ourselves, as Malcolm Salter believes it is, then the Enron crisis is exactly that for business people. Political scientists have the Bay of Pigs; engineers have the Challenger disaster. And... View Details

Keywords: by Martha Lagace

February 2011 (Revised January 2015)
Supplement

Matrix Capital Management (A) (CW)

By: Malcolm P. Baker and David Lane

Spreadsheet supplement to Matrix Capital Management (A) allowing students to value the company. View Details

Keywords: Investment Funds; Valuation; Financial Services Industry

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03 Nov 2016
Cold Call Podcast

You're Fired: Managing Gray-Area Decisions

Keywords: Re: Joseph L. Badaracco

April 1996 (Revised April 1996)
Case

Activity-Based Management at Stream International

By: Robert S. Kaplan and Norman Klein

Stream International's Crawfordsville, Indiana facilities undertake the design and implementation of an activity-based costing project. After analyzing the costs assigned to 161 work activities, Crawfordsville managers present five proposals for change based on ABM... View Details

Keywords: Organizational Change and Adaptation; Change Management; Activity Based Costing and Management; Indiana

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09 Dec 2014
Working Paper Summaries

Does Management Matter in Schools?

Keywords: by Nicholas Bloom, Renata Lemos, Raffaella Sadun & John Van Reenen; Education

30 Apr 2008
Sharpening Your Skills

Sharpening Your Skills: Brand Management

disagrees. Key concepts include: Most B2B marketers cannot economically address thousands of small businesses using the traditional direct sales force. If left unattended, individual managers will each do their own ad hoc marketing. B2B... View Details

Keywords: by Staff; Sports; Publishing; Auto