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  • August 2018
  • Case

Garanti Payment Systems: Digital Transformation Strategy (A)

By: Shelle M. Santana and Esel Çekin
Işıl Akdemir Evlioğlu, executive vice president of marketing at Garanti Payment Systems (GPS), a subsidiary of Garanti Bank, is grappling with three questions. First, should GPS create its own mobile app for credit card customers or leverage the bank’s already... View Details
Keywords: Loyalty Program; Campaign Management; Campaign Enrollment; Branding; Customer Acquisition; Regulations; Regulatory Changes; Bank; Retail Banks; Banking; Credit Card; Payment Systems; Installment; Mobile App; Call Center; Data Analytics; Digital Technology; Banks and Banking; Business Subsidiaries; Mobile and Wireless Technology; Credit Cards; Brands and Branding; Governing Rules, Regulations, and Reforms; Decision Choices and Conditions; Digital Transformation; Financial Services Industry
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    Jonas Heese

    Jonas Heese is a Professor of Business Administration in the Accounting & Management (A&M) Unit at Harvard Business School.He serves as a course head of Financial Reporting and Control in the MBA core curriculum and teaches The Anatomy of... View Details

    • 04 Jan 2012
    • First Look

    First Look: January 4

    changing circumstances, both within and outside of the gaming context. Market Interest in Nonfinancial Information Authors:R. G. Eccles, Michael P. Krzus, and George Serafeim Publication:Journal of Applied Corporate Finance 23, no. 4... View Details
    Keywords: Carmen Nobel
    • June 2001 (Revised May 2002)
    • Case

    Innovation at Progressive (C): Auto Repair

    By: Frances X. Frei and Hanna Rodriguez-Farrar
    Analyzes whether Progressive should enter the auto repair industry. The critical decision is whether the competencies that made Progressive succeed in the auto insurance industry can translate to the auto repair industry. View Details
    Keywords: Market Entry and Exit; Innovation and Invention; Insurance Industry; Insurance Industry; Insurance Industry
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    • Research Summary

    Physician vs. Patient Incentives in Prescription Drug Choice

    The market for medical care involves interactions among patients, providers, and the insurers who pay for the care of their enrollees.  The division of responsibilities creates scope for agency costs and moral hazard in the physician's treatment choice.... View Details
    • 24 Mar 2014
    • News

    Health Care Transparency: The Fox Is Guarding the Chicken Coop in Washington Again

    • 13 Jul 2022
    • News

    So What Happened to Crypto?

    • Research Summary

    Concentrated Capital Losses and the Pricing of Corporate Credit Risk

    By: Emil N. Siriwardane

    In studying the U.S. credit default swap (CDS) market, Professor Siriwardane has discovered that the selling of CDS protection is extremely concentrated, with five sellers accounting for nearly half the market. Further, in contrast to what neoclassical theory... View Details

    • Article

    The Rise of Synthetic Colors in the American Food Industry, 1870–1940

    By: Ai Hisano
    This article examines how, starting in the 1870s, food manufacturers in the United States began to use standardized color, achieved by synthetic dyes, as part of their marketing strategies. The emergence of the synthetic dye industry paralleled the growth of mass... View Details
    Keywords: Safety; Food; Health; Brands and Branding; Manufacturing Industry; Food and Beverage Industry; United States
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    • 17 Feb 2014
    • Research & Ideas

    Companies Detangle from Legacy Pensions

    option is for companies to "de-risk" their pension plan by putting assets into more predictable investments that generate enough income while still reducing the risk due to market or interest rate volatility. To do that, some... View Details
    Keywords: by Michael Blanding; Aerospace; Financial Services
    • 23 Apr 2014
    • HBS Case

    Are Electronic Cigarettes a Public Good or Health Hazard?

    Administration, under mounting pressure to act, offered its own regulatory plan on April 24. Ironically, if regulation does go forward, it might help the major tobacco companies by limiting the marketing... View Details
    Keywords: by Michael Blanding; Food & Beverage; Advertising

      Ray Kluender

      Ray Kluender is an associate professor in the Entrepreneurial Management Unit and the Berol Corporation Fellow at Harvard Business School, a faculty research fellow at the National Bureau of Economic Research (NBER), an invited researcher at the Abdul Latif Jameel... View Details

      • December 2009 (Revised September 2014)
      • Case

      TD Canada Trust

      By: Dennis Campbell and Brent Kazan
      The case illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational terms. In 2000, in a banking market where consumers and regulators were typically hostile to mergers and... View Details
      Keywords: Mergers and Acquisitions; Customer Focus and Relationships; Customer Satisfaction; Commercial Banking; Profit; Balanced Scorecard; Organizational Change and Adaptation; Banking Industry; Canada
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      • 08 Dec 2011
      • Working Paper Summaries

      Are There Too Many Safe Securities? Securitization and the Incentives for Information Production

      Keywords: by Samuel G. Hanson & Adi Sunderam; Financial Services
      • 27 Mar 2018
      • First Look

      First Look at New Research, March 27, 2018

      having the most material ESG issues, as well as investors anticipating proprietary and political costs as a result of the mandated disclosures. Overall, the results are consistent with the equity market perceiving that this disclosure... View Details
      Keywords: Sean Silverthorne
      • February 2010 (Revised February 2021)
      • Case

      The Vitality Group: Paying for Self-Care

      By: Regina E. Herzlinger
      Vitality is part of a $2 billion start-up South African and U.K. health insurance firm. It has achieved excellent results in rewarding people for promoting their health. It is now contemplating how to enter the U.S. market. View Details
      Keywords: Market Entry and Exit; Insurance Industry; South Africa; United Kingdom; United States
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      • 18 Nov 2016
      • Working Paper Summaries

      Standardized Color in the Food Industry: The Co-Creation of the Food Coloring Business in the United States, 1870–1940

      Keywords: by Ai Hisano; Food & Beverage
      • Article

      Motivated Inferences of Price and Quality in Healthcare Decisions

      By: Emily Prinsloo, Kate Barasz and Peter A. Ubel
      Policy makers have increasingly advocated for healthcare price transparency, whereby prices are made salient before services are rendered. While such policies may empower consumers, they also bring price to the forefront of healthcare choices as never before, with yet... View Details
      Keywords: Healthcare; Price Transparency; Health Care and Treatment; Price; Quality; Perception; Consumer Behavior; Decisions; Insurance
      Related

        Asim I. Khwaja

        Asim Ijaz Khwaja is the Director of the Center for International Development and the Sumitomo-Foundation for Advanced Studies on International Development Professor of International Finance and Development at the Harvard Kennedy School, and co-founder of the View Details

          Jill J. Avery

          Dr. Jill Avery is a Senior Lecturer of Business Administration and C. Roland Christensen Distinguished Management Educator in the marketing unit at Harvard Business School. She is a respected authority on branding and brand management, customer relationship... View Details

          Keywords: consumer products; arts; advertising; automobiles; retailing; fashion; hotels ＆ motels; food; beverage