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  • 25 Jul 2023
  • Research & Ideas

Could a Business Model Help Big Pharma Save Lives and Profit?

With a foothold in these markets, pharmaceutical companies will also sell branded drugs—at appropriately tiered prices—to higher income consumers and insurers who can afford them, even as the companies earn... View Details
Keywords: by Esther Schrader; Pharmaceutical; Health
  • Web

Understanding Health Systems, Payors, and Regulation - Health Care

products and pricing on the public health insurance exchanges, and co-payment coupons for prescription drugs. Featured Research 15 Nov 2016 Harvard Business Review Health Care... View Details
  • Web

Aligning Reimbursement with Value - Institute For Strategy And Competitiveness

lead to both outcomes and cost improvement. In addition to CMS bundles, pilot programs with insurers such as UnitedHealthcare and with employers such as Walmart, are creating... View Details
  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

It’s never been easy to make money in the restaurant industry. A highly fragmented sector dominated by 70 percent independent owners and operators, the average restaurant’s annual revenue hovers around $1 million View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
  • 2019
  • Working Paper

The Customer May Not Always Be Right: Customer Compatibility and Service Performance

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details
Keywords: Customer Compatibility; Satisfaction; Profitability; Customer Relationship Management; Service Operations; Customer Satisfaction; Banking Industry; Retail Industry
Related
  • 24 Aug 2016
  • Research & Ideas

Can Obamacare Be Saved?

merger between Aetna and Humana, two of the largest health insurers in the United States. The 838,000 consumers who were insured by Aetna exchange plans in 2016 will be forced... View Details
Keywords: by John A. Quelch and Emily Boudreau; Insurance; Insurance
  • December 2014 (Revised July 2021)
  • Case

Discovery Limited

By: Michael E. Porter, Mark R. Kramer and Aldo Sesia
Discovery Ltd. is a South Africa-based insurance company. Started in the early 1990s, Discovery used behavioral economics and data collection to innovate in the health care insurance industry. Its founder Adrian Gore believed that the company's products needed to not... View Details
Keywords: Shared Value; Health Care; Financial Services; Strategy; Value Creation; Health Care and Treatment; Insurance; Growth and Development Strategy; Insurance Industry; Insurance Industry; Insurance Industry; South Africa
Related
  • 16 Jun 2020
  • Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

countries with expectations the restaurants will likely employ DoorDash in the future. M-Pesa implemented fee-waivers in Kenya and other African countries to encourage use of its financial services and... View Details
Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service
  • 04 Dec 2000
  • What Do You Think?

Have We Overdone Deregulation and Privatization?

Summing Up Let's hear it for deregulation, at least its long-term effects. It's well worth the short-term disruptions and consumer confusion. That's the near-unanimous judgement of those of you responding to my recent piece on the... View Details
Keywords: by James Heskett
  • Web

Organize Care Around Medical Conditions - Institute For Strategy And Competitiveness

scientific meetings. These sessions insure that all team members remain current with new science as well as providing an opportunity to innovate care based on new developments in the management of the condition treated in a particular... View Details
  • 19 Feb 2019
  • First Look

New Research and Ideas, February 19, 2019

default for those who don’t make an active choice: pharmacy pick-up without insurance subsidies. Under this program, 42% of eligible employees actively choose home delivery, 39% actively choose pharmacy pickup, View Details
Keywords: Sean Silverthorne
  • March 2010
  • Teaching Note

New York Life and Immediate Annuities (TN)

By: Julio J. Rotemberg and John T. Gourville
Teaching Note for [510040]. View Details
Keywords: Retirement; Salesforce Management; Annuities; Insurance Industry
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  • 22 Mar 2016
  • News

Bill (MBA 1966) and Penny George

Bill (MBA 1966) and Penny George “We made a legacy gift so that our contributions will continue after our deaths,” says William W. “Bill” George (MBA 1966) of the planned gift he and his wife, Penny,... View Details
  • 31 Oct 2017
  • First Look

New Research and Ideas, October 31, 2017

of the finance and insurance sector. We provide the first large-scale study that documents the economy-wide extent of misconduct among financial advisers and the associated... View Details
Keywords: by Sean Silverthorne
  • 07 Nov 2017
  • First Look

New Research and Ideas: November 7, 2017

Intermountain Healthcare: Pursuing Precision Medicine Headquartered in Salt Lake City, Intermountain Healthcare operates 23 hospitals and hundreds of clinics in Utah and Idaho View Details
Keywords: Carmen Nobel
  • 18 Dec 2018
  • First Look

New Research and Ideas, December 18, 2018

drive innovation throughout the firm's many business verticals. Verisk, originally named ISO, started life as an insurance rating agency in the early 1970s, acting as an intermediary between insurance... View Details
Keywords: Dina Gerdeman
  • 01 Mar 2017
  • News

Alumni and Faculty Books for March 2017

authors point to the special role reinsurers have played in the capitalist system. As the insurance industry developed, it had a vested interest in preventing excessive risks, while also providing complex... View Details
  • Article

Hurry or Wait: The Pros and Cons of Going Fast or Slow on Climate Change

By: Eleanor Denny and Jurgen Weiss
Climate change risk will likely force the de-carbonization of our electricity sector and thus involve massive investments in long-lived assets using many new and emerging technologies. Since technological progress (independent or dependent on deployment) will likely... View Details
Keywords: Electricity Sector; Environmental Risks; Fat Tails; Greenhouse Gas Emissions; Climate Change; Information Technology; Investment; Technological Innovation; Cost vs Benefits
Related
  • 01 Jun 2018
  • News

June 2018 Alumni and Faculty Books

the revolution has come to health care? While consumers have begun to insist on health care that is as convenient and personalized as nearly every other good or service, most health care provider organizations, physicians, View Details
  • 12 Feb 2019
  • First Look

New Research and Ideas, February 12, 2019

the cultural differences between immigrants and natives. These results indicate that diversity might be economically beneficial but politically hard to manage. Harvard Business School Case 218-127 Introduction to Life Settlements Life... View Details
Keywords: Dina Gerdeman