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  • 04 Dec 2000
  • What Do You Think?

Have We Overdone Deregulation and Privatization?

Summing Up Let's hear it for deregulation, at least its long-term effects. It's well worth the short-term disruptions and consumer confusion. That's the near-unanimous judgement of those of you responding to my recent piece on the... View Details
Keywords: by James Heskett
  • February 2013 (Revised March 2013)
  • Case

Agero: Enhancing Capabilities for Customers

By: Robert Simons and Natalie Kindred

This case illustrates the importance of choosing a primary customer as the basis for organization design. Cross Country Group managers adjusted resource allocation, organization design and performance measures over time to transform Cross Country Group from an... View Details

Keywords: Entrepreneurial Management; Entrepreneurial Gap; Entrepreneurship; Auto Industry; Insurance; Performance Management; Performance Measurement; Performance Measures; Performance Pressure; Decisions; Family Business; Resource Allocation; Organizational Design; Customer Focus and Relationships; Performance Evaluation; Growth and Development Strategy; Service Industry
Related
  • 01 Dec 2020
  • News

New Releases: Alumni and Faculty Books

including Dollar Shave Club, Rent the Runway, and “pay as you fly” insurance for drone flights. Finally, the authors outline the challenges in adopting these new models and... View Details
Keywords: Margie Kelley
  • March 2021
  • Article

The Customer May Not Always Be Right: Customer Compatibility and Service Performance

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details
Keywords: Customer Compatibility; Satisfaction; Profitability; Service Operations; Customer Relationship Management; Customer Satisfaction; Performance
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  • 01 Mar 2017
  • News

Alumni and Faculty Books for March 2017

authors point to the special role reinsurers have played in the capitalist system. As the insurance industry developed, it had a vested interest in preventing excessive risks, while also providing complex... View Details
  • May 2011
  • Article

Consequences and Institutional Determinants of Unregulated Corporate Financial Statements: Evidence from Embedded Value Reporting

By: George Serafeim
I analyze Embedded Value (EV) reporting by firms with life insurance operations to assess the impact of unregulated financial reporting on transparency and to examine the institutional characteristics that promote unregulated reporting. Under EV accounting the present... View Details
Keywords: Financial Statements; Mergers and Acquisitions; Financial Reporting; Cash Flow; Contracts; Equity; Profit; Value; Corporate Disclosure; Governing Rules, Regulations, and Reforms; Business and Shareholder Relations; Business Earnings
Related
  • 29 Jan 2019
  • First Look

New Research and Ideas, January 29, 2019

Our results have important implications for understanding how feedback shapes gender gaps in self-assessments. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=55540 The Impact of Pensions and View Details
Keywords: Dina Gerdeman
  • 26 Jun 2018
  • First Look

New Research and Ideas, June 26, 2018

prevalent Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=47648 The Impact of Pensions and Insurance on Global Yield Curves By: Greenwood, Robin, and... View Details
Keywords: Dina Gerdeman
  • 29 May 2018
  • First Look

New Research and Ideas, May 29, 2018

Purchase this case:https://hbsp.harvard.edu/product/418007-PDF-ENG Harvard Business School Case 218-109 Ashar Group: Brokers and Co-opetition in the Life Settlement Industry Connecting life insurance... View Details
Keywords: Dina Gerdeman
  • 18 Dec 2018
  • First Look

New Research and Ideas, December 18, 2018

drive innovation throughout the firm's many business verticals. Verisk, originally named ISO, started life as an insurance rating agency in the early 1970s, acting as an intermediary between insurance... View Details
Keywords: Dina Gerdeman
  • 22 Mar 2016
  • News

Bill (MBA 1966) and Penny George

Bill (MBA 1966) and Penny George “We made a legacy gift so that our contributions will continue after our deaths,” says William W. “Bill” George (MBA 1966) of the planned gift he and his wife, Penny,... View Details
  • 05 Feb 2019
  • First Look

New Research and Ideas, February 5, 2019

findings can help explain a variety of behavioral phenomena including the structure of social insurance programs, patterns of public good provision, and why transactions that turn money into time are often... View Details
Keywords: Dina Gerdeman
  • Web

Organize Care Around Medical Conditions - Institute For Strategy And Competitiveness

scientific meetings. These sessions insure that all team members remain current with new science as well as providing an opportunity to innovate care based on new developments in the management of the condition treated in a particular... View Details
  • 09 Apr 2019
  • First Look

New Research and Ideas, April 9, 2019

or through partnerships with healthcare professionals or insurance companies. Their choices are important because they will affect DayTwo's costs, pricing, positioning, distribution channels, marketing efforts, View Details
Keywords: Dina Gerdeman
  • 05 Mar 2019
  • First Look

New Research and Ideas, March 5, 2019

forthcoming Journal of Financial and Quantitative Analysis Leverage and the Beta Anomaly By: Baker, Malcolm, Mathias F. Hoeyer, and Jeffrey Wurgler Abstract— The well-known... View Details
Keywords: Dina Gerdeman
  • 02 Oct 2018
  • First Look

New Research and Ideas, October 2, 2018

financial product, weather insurance pays if measured rainfall during the growing season falls below a pre-specified limit. Mr. Sattaiah, managing director of the BASIX's bank, considers a revised insurance... View Details
Keywords: Dina Gerdeman
  • Article

Hurry or Wait: The Pros and Cons of Going Fast or Slow on Climate Change

By: Eleanor Denny and Jurgen Weiss
Climate change risk will likely force the de-carbonization of our electricity sector and thus involve massive investments in long-lived assets using many new and emerging technologies. Since technological progress (independent or dependent on deployment) will likely... View Details
Keywords: Electricity Sector; Environmental Risks; Fat Tails; Greenhouse Gas Emissions; Climate Change; Information Technology; Investment; Technological Innovation; Cost vs Benefits
Related
  • April 1995 (Revised August 1995)
  • Supplement

Empire Blue Cross and Blue Shield (D)

By: Regina E. Herzlinger and Ramona Hilgenkamp
Supplements the (A) case. View Details
Keywords: Insurance Industry; Insurance Industry
Related
  • March 2010
  • Teaching Note

New York Life and Immediate Annuities (TN)

By: Julio J. Rotemberg and John T. Gourville
Teaching Note for [510040]. View Details
Keywords: Retirement; Salesforce Management; Annuities; Insurance Industry
Related
  • 31 Oct 2017
  • First Look

New Research and Ideas, October 31, 2017

of the finance and insurance sector. We provide the first large-scale study that documents the economy-wide extent of misconduct among financial advisers and the associated... View Details
Keywords: by Sean Silverthorne