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  • All HBS Web  (1,746)
    • People  (1)
    • News  (316)
    • Research  (1,120)
    • Events  (7)
    • Multimedia  (22)
  • Faculty Publications  (501)
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  • 07 Jul 2010
  • First Look

First Look: July 7

Exchanges, June 10, 2010 An abstract is unavailable at this time. Read the article: http://www.world-exchanges.org/news-views/views/integrated-reports-voluntary-filing   Working PapersFrom Russia with Love: The Impact of Relocated Firms... View Details
Keywords: Martha Lagace
  • January 2021
  • Case

Aster DM Healthcare: Budgeting for a Crisis

By: V.G. Narayanan and Amy Klopfenstein
In April 2020, Alisha Moopen, Deputy Managing Director of Aster DM Healthcare, a network of clinics, hospitals, and pharmacies in the Middle East and India, must create her company’s budget for the 2021 fiscal year in light of the onset of Covid-19. The pandemic had... View Details
Keywords: Decision Making; Decisions; Forecasting and Prediction; Judgments; Decision Choices and Conditions; Cost vs Benefits; Budgets and Budgeting; Health Pandemics; Health Industry; Asia; India; United Arab Emirates; Dubai
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Narayanan, V.G., and Amy Klopfenstein. "Aster DM Healthcare: Budgeting for a Crisis." Harvard Business School Case 121-001, January 2021.
  • 16 Jun 2020
  • Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

expanding its business-cleaning offerings to new markets to match new demands and unmet needs. Zoom removed time limits from basic accounts for primary school educators who now need to use its teleconferencing software for teaching. Fan... View Details
Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service
  • 22 Apr 2019
  • Research & Ideas

Why Salespeople Struggle at Leading

important, but the research tells us that good coaching and performance reviews actually have a bigger impact on performance, and this is a tangible skill that managers can be taught.” In working with high-performing salespeople, managers... View Details
Keywords: by Dina Gerdeman
  • 24 Jun 2008
  • First Look

First Look: June 24, 2008

evidence of how intra-regional differences in socio-political variables have aided theoretical development, and with respect to questions of entrepreneurship, regime durability, and democratic transition especially. Publisher's site:... View Details
Keywords: Martha Lagace
  • 18 Feb 2009
  • First Look

First Look: February 18, 2009

useful and saleable by-product. The term "by-product synergy" (BPS) has been coined to describe this practice. By converting waste into by-product, the firm not only reduces its waste disposal cost and potentially increases revenue, it may reduce its... View Details
Keywords: Martha Lagace
  • 05 Jun 2023
  • What Do You Think?

Is the Anxious Achiever a Post-Pandemic Relic?

infrastructure (support systems).” They have accounted for a substantial portion of the output and productivity of the world’s most developed economies. Now the anxious achievers occupying many leadership positions are confronted with a... View Details
Keywords: by James Heskett
  • March 2019 (Revised June 2019)
  • Case

Global Sourcing at Nike

By: Nien-hê Hsieh, Michael W. Toffel and Olivia Hull
This case explores the evolution of Nike’s global product sourcing strategy, in particular ongoing efforts to improve working conditions at its suppliers’ factories. When the case opens in July 2018, Vice President of Sourcing Amanda Tucker and her colleagues in Nike’s... View Details
Keywords: Sourcing; Factory Conditions; Trade; Geography; Geographic Scope; Globalized Firms and Management; Corporate Accountability; Corporate Governance; Governance Compliance; Collaborative Innovation and Invention; Innovation Strategy; Labor; Human Capital; Working Conditions; Supply Chain Management; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Labor and Management Relations; Complexity; Sports Industry; Fashion Industry; Oregon; Portland; Asia; North and Central America
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Hsieh, Nien-hê, Michael W. Toffel, and Olivia Hull. "Global Sourcing at Nike." Harvard Business School Case 619-008, March 2019. (Revised June 2019.)
  • 23 Apr 2024
  • Cold Call Podcast

Amazon in Seattle: The Role of Business in Causing and Solving a Housing Crisis

Keywords: Re: Paul M. Healy; Technology
  • 12 Aug 2020
  • Research & Ideas

Why Investors Often Lose When They Sue Their Financial Adviser

Years of bull market bliss gave brokerage clients few reasons to open their account statements—until March. Within one month, stocks in the United States notched their biggest one-day losses—and gains—as mounting fears about COVID-19’s... View Details
Keywords: by Danielle Kost; Financial Services
  • 24 Mar 2009
  • Working Paper Summaries

Securing Jobs or the New Protectionism? Taxing the Overseas Activities of Multinational Firms

Keywords: by Mihir A. Desai
  • 12 Aug 2014
  • First Look

First Look: August 12

the problems in participants' incentives and in legal rules. Publisher's link: http://www.benedelman.org/publications/pitfalls-and-fraud-in-online-advertising-research-jar-jun2014.pdf August 2014 Economic Journal Highway to Success: The View Details
Keywords: Sean Silverthorne
  • August 2018 (Revised June 2025)
  • Case

Facebook—Can Ethics Scale in the Digital Age?

By: George A. Riedel and Carin-Isabel Knoop
Since its founding in 2004, Facebook has built a phenomenally successful business at global scale to become the fifth most valuable public company in the world. The revelation of Cambridge Analytica events in March 2018, where 78 million users' information was leaked... View Details
Keywords: Facebook; Ethics; Corporate Social Responsibility and Impact; Business and Stakeholder Relations; Trust; Business Model; Corporate Accountability; Social Media
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Riedel, George A., and Carin-Isabel Knoop. "Facebook—Can Ethics Scale in the Digital Age?" Harvard Business School Case 319-030, August 2018. (Revised June 2025.)
  • 2025
  • Working Paper

Blockchain Adoption and Audit Quality

By: Mei Luo, Daniel Rabetti and Shuangchen Yu
This study examines the impact of blockchain adoption in the corporate setting. Specifically, we provide comprehensive empirical support to recent theory (Cao, Cong, and Young, 2024) proposing that blockchain adoption positively affects endogenous audit quality and... View Details
Keywords: Blockchain; Accounting Audits; Technology Adoption; Financial Reporting; Governing Rules, Regulations, and Reforms; China
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Luo, Mei, Daniel Rabetti, and Shuangchen Yu. "Blockchain Adoption and Audit Quality." Working Paper, February 2025.
  • 04 Dec 2012
  • First Look

First Look: December 4

proactive improvement-oriented behavior. Our results suggest that small changes in job design can reduce employee silence about organizational problems. Furthermore, we test the impact of the variables on risky workarounds and errors to... View Details
Keywords: Carmen Nobel
  • 22 Feb 2018
  • Book

The New History of American Capitalism

cultural agents. Slave traders and New York financiers, Boston merchants, and Pittsburgh industrialists feature prominently in many of these accounts. These accounts not only bring diverse actors into the narrative, they do so to quite... View Details
Keywords: Manufacturing
  • October 2010
  • Article

The Emerging Capital Market for Nonprofits

By: Robert S. Kaplan and Allen S. Grossman
Many of our largest and most successful companies today did not exist 50 years ago. During this same time interval, companies that ranked among top in the 1960s have disappeared, been merged out of existence, or become much smaller presences in the U.S. industrial... View Details
Keywords: Capital Markets; Investment Funds; Philanthropy and Charitable Giving; Corporate Accountability; Management Practices and Processes; Infrastructure; Corporate Social Responsibility and Impact; Performance Effectiveness; Nonprofit Organizations
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Kaplan, Robert S., and Allen S. Grossman. "The Emerging Capital Market for Nonprofits." Harvard Business Review 88, no. 10 (October 2010).
  • 16 May 2017
  • First Look

First Look at New Ideas and Research, May 16

promulgated by academic economists in the 1970s, is behind the idea that corporate managers should make shareholder value their primary concern and that boards should ensure they do. The theory regards shareholders as owners of the corporation—but raises grave View Details
Keywords: Re: Multiple Faculty
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

efforts but does not have much of an impact on their product development and other upstream activities. Level 3: The move from level 2 to level 3 is a major shift in both mindset and actions. The focus here migrates from selling products... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 24 Feb 2021
  • Lessons from the Classroom

What History's Biggest Wars Teach Us About Leading in Peace

balancing perseverance and flexibility when implementing a strategy. He says this war also demonstrates the potential impact of leadership transition on strategy, and the pitfalls of negotiated agreements that do not properly View Details
Keywords: by Lane Lambert
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