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- All HBS Web
(585)
- People (4)
- News (233)
- Research (257)
- Events (4)
- Multimedia (9)
- Faculty Publications (158)
- Web
Commencement 2012 Address | About
generously? The second story stems from a conversation I had while on vacation in the Caribbean over Spring Break—where I half expected to run into some of you, to be honest. Over the course of a few days I struck up a friendship with the food and beverage manager of... View Details
- 05 May 2020
- News
“Walking a Tightrope”
through. He's trying to pick himself up. He went through the program. He got into some special housing, as a step back into normal day society. He was working at a hotel as a clerk there. And we thought, wow, this is great. And so about... View Details
- 05 Jun 2007
- First Look
First Look: June 5, 2007
supplement: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=807158 Westin Hotels and Resorts: Operations of a Lifestyle Experience Harvard Business School Case 607-129 Westin Hotels and... View Details
Keywords: Martha Lagace
- 01 Jun 2020
- News
How Sports Should Use Its Timeout
path ahead for education, health care, management, and the hotel and restaurant industries. Return to June Bulletin THE WAY FORWARD See more from the online-only June Bulletin’s coverage of the path ahead for education, health care,... View Details
- Blog
What's the Right Fit for You–An In-Person or Virtual Program?
people who might not be able to be away from work or home for two months. While executives in Asia might be concerned about how they will manage the time difference with Boston, it can actually be an advantage if you have sufficient accommodations. In my case, I stayed... View Details
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Good and bad service experiences die hard. Who can forget the hotel receptionist who went above and beyond the call of duty to accommodate a last-minute change in travel plans in contrast to the sulky server at an expensive restaurant who... View Details
- 11 Oct 2022
- Research & Ideas
Shrinking the Racial Wealth Gap, One Mortgage at a Time
Taints Customer Service: Evidence from 6,000 Hotels A World of Difference: What Keeps Companies from Becoming More Inclusive Measuring the Perceived Liquidity of the Corporate Bond Market Feedback or ideas to share? Email the Working... View Details
- 19 May 2020
- News
Exploring the Economics of a Pandemic; Alumni Forums Draw Closer Online
April 29 aimed at helping members navigate the economic and health impacts of COVID-19 pandemic on the black community. The series kicked off with “How Black Businesses Can Survive Covid-19” and featured Rogers, and his daughter, entrepreneur and View Details
Keywords: Margie Kelley
- 24 Oct 2017
- First Look
First Look at New Research and Ideas, October 24, 2017
Partners and Great Wolf Resorts: Buying from a Highly Regarded Competitor The case examines the March 2015 Centerbridge Partners investment decision regarding whether to acquire Great Wolf Resorts, a North American family-oriented indoor water parks and View Details
Keywords: Sean Silverthorne
- 01 Jun 2020
- News
Inside Out
this way, in terms of years, it becomes obvious and intuitive that our indoor environment would have a disproportionate impact on our health. THE WAY FORWARD See more from the online-only June Bulletin’s coverage of the path ahead for education, health care,... View Details
- 01 Jun 2020
- News
Post-Office
and the hotel and restaurant industries. Return to June Bulletin THE WAY FORWARD See more from the online-only June Bulletin’s coverage of the path ahead for education, health care, management, and the hotel... View Details
- 01 Sep 2017
- News
A Jolt for the African Coffee Industry
guarantee a reliable base of customers during the workday, he says. In the stand-alone locations, Dozie is in the unusual position of teaching his customers to linger. “In Nigeria, people don’t have a lot of places to go outside of a restaurant or View Details
- 01 Oct 2000
- News
Timothy G. Brier: The Price is Right
Continental -- Brier went dot-com in 1998. He cofounded and became president of Priceline Travel, a division of Priceline.com, the e-commerce company that enables its customers to name their own low price for airline tickets, hotel rooms,... View Details
Keywords: James E. Aisner
- 01 Dec 2010
- News
Making a Difference
the image of women as victims in conflict zones and reshaping development programs targeted at poor countries. As a deputy director at the Council on Foreign Relations in New York, she is uniquely positioned to see her ideas through. Bailey, managing director of six... View Details
- 27 Feb 2025
- Blog Post
IFC India 2025: HBS Visits Jindal Steel Works (JSW) Steel Dolvi Plant
market readiness for green steel. JSW Steel team dressed in all our gear at the Safety Experience Center Needless to say, when day four came, we were very excited to visit the JSW Dolvi steel plant. Getting there wasn’t trivial. At 7:40 AM, we left by bus from our... View Details
- 01 Jun 2020
- News
Effective Communication in the Age of Zoom
coverage of the path ahead for education, health care, management, and the hotel and restaurant industries. Return to June Bulletin THE WAY FORWARD See more from the online-only June Bulletin’s coverage of the path ahead for education,... View Details
Keywords: Zoom
- 01 Dec 2000
- News
Latin America's Decade
been particularly active) is a major factor in this phenomenon. Gaston Azcarraga (MBA 1983) is chairman and CEO of Mexico City-based Grupo Posadas (www.posadas.com), the leading hotel company in Mexico with operations in Brazil,... View Details
- 01 Jun 2020
- News
Meal Plan
care, management, and the hotel and restaurant industries. Return to June Bulletin THE WAY FORWARD See more from the online-only June Bulletin’s coverage of the path ahead for education, health care, management, and the View Details
- Profile
Ari Medoff
business's founder, helping him manage transactions and operations for more than forty hotels in twenty-three states. Pursuing distinct careers "Many people come to the HBS/HKS joint degree program to find the intersection among... View Details
- 07 Sep 2021
- News
Alumni Perspective: The Morning After 9/11
a 15-minute drive from our campus. One of the hijackers had spent his last night at the Charles Hotel in Cambridge, a 13-minute walk from where we were sitting. “Today is obviously not an ordinary day,” she continued, battling mightily to... View Details