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Show Results For
- All HBS Web
(501)
- People (1)
- News (159)
- Research (293)
- Events (2)
- Multimedia (10)
- Faculty Publications (164)
- 25 Aug 2003
- Research & Ideas
Should You Sell Your Digital Privacy?
way to markets in identified customers? A: The value of the identity accrues to more than just the shopper. In a supermarket frequent shopper program, there is value in the identity to the grocery store and to manufacturers to whom the... View Details
- 12 Mar 2019
- First Look
New Research and Ideas, March 12, 2019
place aversion in queues and its implications for customer experiences and behaviors, as well as for operating performance. An observational analysis of customers queuing at a grocery store, and four online field studies in which... View Details
Keywords: Dina Gerdeman
- 19 Dec 2017
- First Look
New Research and Ideas, December 19, 2017
133,000 weekly active users, but Propel had a limited funding runway, and, ahead of a meeting with investors, Chen has to select a business model. He evaluates data from two ongoing business model pilots—financial services referrals and View Details
Keywords: Carmen Nobel
- 28 Oct 2013
- Research & Ideas
Responsible Leadership in an Unforgiving World
brands, forever on the lookout for new opportunities; home life has become an act of managing supply chains, outsourcing housecleaning, childcare, and even grocery shopping to others; and churches market themselves like fast food... View Details
Keywords: by Michael Blanding
- 09 Mar 2021
- News
Community Colleges as Engines of Economic Opportunity
college immediately following high school or who are adult learners. Because we are a large commuter institution with thousands of students coming to us from all over the state and because many students are working at the front lines of this pandemic—in nursing homes,... View Details
Keywords: Jennifer Gillespie
- 16 May 2016
- HBS Case
Food Safety Economics: The Cost of a Sick Customer
in some cases, less finished-product testing. Outsourcing food safety testing A growing number of food manufacturers, grocery stores, and restaurants are choosing to outsource some or all of their food testing—and in many cases, they are... View Details
- 03 Mar 2014
- HBS Case
Decommoditizing the Canned Tomato
Consumers in the United States are so increasingly into fresh, local, and carbon neutral that if someone figured out how to grow a tomato that could walk itself to the grocery store, they'd be a millionaire. So why is Mutti S.p.a., a... View Details
- 31 Jul 2018
- First Look
New Research and Ideas, July 31, 2018
(A) A year after Norwegian grocery chain REMA 1000 adopted Workplace, Facebook’s enterprise social network, Chief Human Resource Officer Tore Høylie is asked to evaluate its impact on company culture and communication. Almost 90% of the... View Details
Keywords: Dina Gerdeman
- 20 Jun 2011
- Lessons from the Classroom
Fame, Faith, and Social Activism: Business Lessons from Bono
music, just like grocery shoppers buying organic milk or fair trade coffee." This lesson applies across all businesses. "We think this is only true for artists and entertainers, but it's true for making tennis shoes and semiconductors,... View Details
- 09 Jan 2018
- First Look
First Look at New Research and Ideas, January 9, 2018
Aversion in Queues By: Buell, Ryan W. Abstract—This paper investigates whether people exhibit last place aversion in queues and its implications for their experiences and behaviors in service environments. An observational analysis of customers queuing at a View Details
Keywords: Sean Silverthorne
- 02 Feb 2015
- Research & Ideas
Disruptors Sell What Customers Want and Let Competitors Sell What They Don’t
traditional firms. "Some products like electronics you don't mind waiting a few days for Amazon to deliver—others like fresh groceries you need it now, in the store ," says Teixeira. "It's unlikely people will ever decouple showrooming... View Details
Keywords: by Michael Blanding
- 13 Jan 2021
- News
Silicon Valley’s “Detroit Moment”
speaking with a worker at the BulkWhiz warehouse. Amira Rashad (MBA 1998) Amira Rashad (MBA 1998) Rashad: I am Amira Rashad. I am founder and CEO of BulkWhiz, an online bulk grocery platform based out of Dubai in the UAE and covering the... View Details
- 12 May 2003
- Research & Ideas
How Hot is the “Hot Spot” Business?
future Wi-Fi users, those who access wireless services with their PDAs. For example, imagine a trip to the grocery store where you pull out your PDA to download your shopping list and store coupons, all being delivered via a local... View Details
- 25 May 2021
- Blog Post
The Surprising Power of Nostalgia at Work
to an ordinary autobiographical memory, like grocery shopping or driving to work) increased their desire to pursue social goals such as forming deep relationships and made them more confident that they could successfully achieve those... View Details
Keywords: All Industries
- 01 Dec 2009
- News
Seven Honored with Alumni Achievement Award
see her through kindergarten. Now she’s in high school. What was your first job? Grocery store cashier, at 14. It made me want to go to college. Who inspires you? Lance Armstrong. He’s really raised cancer awareness. View complete... View Details
- 02 Mar 2015
- Research & Ideas
‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat
fulfillment of basic needs, such as Consumer Product Goods and apparel basics, is growing. With customers increasingly ordering these and other products online, potential shoppers have fewer reasons to leave their homes, and the clothing store collocated with the... View Details
- 10 Apr 2012
- First Look
First Look: April 10
widely, and research shows that it's often tough to increase profits by investing abroad. A new study of the grocery retail industry reveals that with a few exceptions globalization's benefits have not accrued to retailers. Local... View Details
Keywords: Carmen Nobel
- 27 Jul 2011
- Research & Ideas
Customer Loyalty Programs That Work
president and CEO of grocery chain Stop & Shop. In 2007, certain brands of pet food manufactured in China and sold at several locations were found to be contaminated with melamine. Many pets became sick, and some even died. Through it... View Details
- 24 Sep 2007
- Research & Ideas
The FDA: What Will the Next 100 Years Bring?
to provide insights. Sean Silverthorne: What has been the impact of the FDA in daily life over the last 100 years? Without the FDA, what would change about how we live our lives? Arthur A. Daemmrich: Picture yourself walking into a View Details
- 09 Mar 2023
- News
Four Alumni Clubs Mark Milestone Year
Interest Group (SIG) on real estate investing in the fast-growing Dallas/Fort Worth market, several group tours behind the scenes of Texas companies such as Central Market, a major local grocery chain, and Chip and Joanna Gaines' Magnolia... View Details
Keywords: Margie Kelley