Publications

January 2011
Supplement

Global Diversity and Inclusion at Royal Dutch Shell (B): The Impact of Restructuring

By: Sandra J. Sucher and Daniela Beyersdorfer

The (B) case describes the actions taken by Royal Dutch Shell's CEO and his management team to maintain their commitment to diversity and inclusion (D&I), as introduced in the (A) case, during a major restructuring of the whole organization. View Details

Keywords: Restructuring; Human Resources; Diversity; Management Teams; Energy Industry; Netherlands

03 Jun 2020
Blog Post

How to Thrive as a Remote Manager and Employee

LinkedIn to connect with fellow HBS alumni Join local or global online networking groups Attend interactive webinars and follow up with speakers/fellow participants Related Resources Informal Communication... View Details

03 Oct 2018
What Do You Think?

How Should Managers Deal with the Challenges of Building an Inclusive Workplace?

other organizations as you use this to turn your human resource to human capital.” Several respondents nevertheless expressed caution in just how to View Details

Keywords: by James Heskett

04 Nov 2024
News

What to Know About Using “Employers of Record” to Hire Globally

January 2010 (Revised August 2010)
Background Note

Advanced Leadership Note: An Institutional Perspective and Framework for Managing and Leading

By: Rosabeth M. Kanter and Rakesh Khurana

Large-scale societal issues increasingly appear on the agenda of business leaders, including poverty, health, education, business-government relations, and the degradation of the environment. These problems are not entirely new, but the forces of globalization and the... View Details

Keywords: Change Management; Framework; Global Range; Leadership; Business and Stakeholder Relations; Social Enterprise; Social Issues; Complexity

2015
Working Paper

Corporate Sponsorship in Culture—A Case of Partnership in Relationship Building and Collaborative Marketing by a Global Financial Institution and a Major Art Museum

By: Ragnar Lund and Stephen A. Greyser

Purpose: This paper examines cultural sponsorship from a partnership and relationship marketing perspective. It studies a case of how a partnership between two international institutions, a bank and a museum, adds value to both in terms of interaction with... View Details

Keywords: Value Creation; Partners and Partnerships; Marketing Strategy; Culture; Banks and Banking

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Accounting & Management Awards & Honors - Faculty & Research

Theory and Practice of Intangibles, Intellectual Capital, and Sustainability by the European Institute for Advanced Studies in Management at the 2022 EIASM Interdisciplinary Conference for “Regulated Human... View Details

1988
Chapter

Using Life Stage Theory to Manage Work Relationships

By: J. A. Davis and R. Taguiri

Keywords: Employee Relationship Management; Labor and Management Relations

March 2017 (Revised December 2017)
Case

The Ready-Made Garment Industry: A Bangladeshi Perspective (A)

By: Nien-hê Hsieh and Saloni Chaturvedi

Responsibility for working conditions in contract factories within the supply chain presents an ongoing challenge for managers and an area of debate. Much of the debate approaches the challenge from the perspective of large global apparel brands. This case helps... View Details

Keywords: Apparel; Bangladesh; Corporate Responsibility; Human Rights; Supply Chains; Labor; Working Conditions; Supply Chain; Safety; Rights; Corporate Social Responsibility and Impact; Apparel and Accessories Industry; Bangladesh

May 2011
Article

Effective Managers Say the Same Thing Twice (or More)

By: Tsedal Neeley and Paul Leonardi

How do effective managers get employees to act promptly? New research suggests that it's by making their requests at least twice. Though you may think redundancy is unnecessary and even a waste of time, a new study indicates that it helps your message cut through... View Details

Keywords: Interpersonal Communication; Employees; Management Style; Performance Improvement

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April 2023 (Revised July 2023)
Case

Dena Almansoori at e&: Fostering Culture Change at a UAE Telco Transforming to a Global Techco

By: Emily Truelove, Michelle Zhang and Alpana Thapar

Dena Almansoori, the first female and one of the youngest members of the United Arab Emirates-based e&’s leadership team, joined in 2020 just before e& began a strategic transition from being a regional telecommunications company to becoming a global technology... View Details

Keywords: Leadership; Culture; Transformation; Technology; Telecommunications; Employee Mobility; Talent; Leading Change; Human Resources; Telecommunications Industry; Technology Industry; Middle East; United Arab Emirates

January–February 2019
Article

Corporate Purpose and Financial Performance

By: Claudine Gartenberg, Andrea Prat and George Serafeim

We construct a measure of corporate purpose within a sample of U.S. companies based on approximately 500,000 survey responses of worker perceptions about their employers. We find that this measure of purpose is not related to financial performance. However, high... View Details

Keywords: Corporate Purpose; Purpose; Employee Motivation; Belief Systems; Corporate Performance; Human Capital; Middle Management; Culture; Corporate Culture; Meaning; Mission and Purpose; Organizational Culture; Employees; Perception; Values and Beliefs; Performance Effectiveness

SSRN

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February 2024
Supplement

Dena Almansoori at e&: Fostering Culture Change at a UAE Telco Transforming to a Global Techco

By: Emily Truelove, Michelle Zhang and Alpana Thapar

Dena Almansoori, the first female and one of the youngest members of the United Arab Emirates-based e&’s leadership team, joined in 2020 just before e& began a strategic transition from being a regional telecommunications company to becoming a global technology... View Details

Keywords: Technology; Telecommunications; Employee Mobility; Leading Change; Human Resources; Organizational Culture; Transformation; Talent and Talent Management; Change Management; Employee Relationship Management; Telecommunications Industry; Technology Industry; Middle East; United Arab Emirates

Article

Managing a Polarized Workforce: How to Foster Debate and Promote Trust

By: Julia A. Minson and Francesca Gino

One of the toughest challenges leaders face is managing diverse perspectives—and given heightened tensions over politics and movements such as #MeToo and Black Lives Matter, that’s more difficult today than ever before. At the same time, productive disagreement and... View Details

Keywords: Polarization; Employees; Perspective; Interpersonal Communication; Organizational Culture; Trust

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November 2003 (Revised March 2004)
Teaching Note

General Motors Corporation: Retiree Benefit Risk Management (TN)

By: David F. Hawkins and Jacob Cohen

Teaching Note to (104-041). View Details

Keywords: Retirement; Risk Management; Compensation and Benefits; Auto Industry

August 2013
Case

Atento: Managing the Employee Lifecycle in Brazil

By: F. Asis Martinez-Jerez, Pablo Casas-Arce, Christopher D. Ittner and Joshua Petersel

Keywords: Employee Relationship Management; Telecommunications Industry; Brazil