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  • 18 Feb 2015
  • First Look

First Look: February 18

Performance enables future managers and business owners to attain the core skills they need to become integral members of their company's decision-making teams. This new program from established authors Srikant M. Datar and Madhav Rajan... View Details
Keywords: Sean Silverthorne
  • 11 Jul 2019
  • Sharpening Your Skills

Deconstructing 'Customer Experience'

growing pains in 2007, founder Howard Schultz realized its unique customer experience was broken. The State of Customer Service LeadershipThe economic future of the country is largely in the hands of those who lead our service... View Details
Keywords: by Sean Silverthorne; Retail; Service
  • Web

Projects - Race, Gender & Equity

Hosted by Maggie Sanchez, MBA 1990, this three-video series aims to stir visionary thinking and illuminate key ideas on how to create meaningful change. Pathways to a Just Digital Future This joint project of the Race, Gender & Equity... View Details
  • Web

Aligning Reimbursement with Value - Institute For Strategy And Competitiveness

lengthier times to payment. Once IT systems can support bundled reimbursement, sending a single bill and processing a single claim will dramatically reduce the administrative costs of fee-for-service billing. Billing systems of the future... View Details
  • 23 Jan 2024
  • News

A Wide Net

of your learning comes from your losses.” In the mid 2010s, Falcon Edge shifted its focus from public to private investing (the company rebranded as Alpha Wave in 2019 to reflect this change) and returned to its investment thesis,... View Details
Keywords: April White
  • 04 Jan 2022
  • Research & Ideas

Scrap the Big New Year's Resolutions. Make 6 Simple Changes Instead.

been forced to accept uncertainty during the pandemic, Takeuchi and Ikujiro Nonaka, coauthors of the 2019 book The Wise Company, recently developed “six practices to make a better future” to help leaders focus on the most important... View Details
Keywords: by Kristen Senz
  • Web

Community | Social Enterprise | Harvard Business School

the goal of developing a strong E&E community. Future of Work Club The club acts as a forum through which members can engage in topics related to the Future of Work, from exploring the substantial... View Details
  • 09 Feb 2023
  • Blog Post

The Sixth Year of Short Intensive Programs (SIPs) at HBS

HBS Professors Ayelet Israeli and Len Schlesinger joined forces with Matt Higgins and an extraordinary lineup of speakers, to focus on delivering real-world perspectives that enable and empower students to build, operate and scale... View Details
  • Web

Generative AI - Alumni

last paragraph should focus on my personal interests in community involvement and how I have dedicated much of my time outside of work to the [focus area]. I have indicated the job description in double quotes and my resume in another... View Details
  • 29 Sep 2015
  • First Look

September 29, 2015

legitimacy-building activities provided benefits (leading diverse stakeholders to value the new firm and the new industry) but also created risks. Specifically, legitimacy building relied on and reinforced individual-level behaviors (an external View Details
Keywords: Sean Silverthorne
  • 31 Aug 2010
  • First Look

First Look: August 31

various disciplines. Recent work has begun to focus on a previously overlooked factor predicting dishonest behavior: the beneficiary or victim of dishonest acts. In two laboratory experiments, we manipulate the level of resources... View Details
Keywords: Sean Silverthorne
  • 24 Mar 2009
  • First Look

First Look: March 24, 2009

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=709043 One Firm One Future at Davis Langdon Harvard Business School Case 409-044 Rob Smith, senior partner of construction consultancy Davis Langdon, has just led the firm... View Details
Keywords: Martha Lagace
  • 29 Jul 2021
  • Blog Post

Exploring the Intersection of Business & Health Care: Summer Fellow Derek Soled (MD/MBA 2022)

designing interventions to increase vaccination levels for specific populations. I am helping reach vulnerable groups such as older immigrant adults, incarcerated adults, and home health workers, using focus groups and other market... View Details
  • 30 Jun 2015
  • First Look

First Look: June 30, 2015

leaders focus on the few things that produce results and experiences for the right customers; (3) the best service operating strategies don't require tradeoffs, so leaders foster "both/and" thinking in designing winning... View Details
Keywords: Carmen Nobel
  • 30 May 2024
  • News

How to Have Effective Conversations

and the official was fired, but it set off this real firestorm within the company. And Reed Hastings, the CEO of Netflix, it would've been very natural for him to say, okay, look, we're not going to talk about race at work. That doesn't belong here, let's keep politics... View Details
  • 21 Jul 2010
  • Research & Ideas

HBS Faculty Debate Financial Reform Legislation

regulation of derivatives to consumer protection), I believe the focus on systemically dangerous firms in Titles I and II is of particular importance. The big question now is how regulators will use the new authority that has been granted... View Details
Keywords: by Staff
  • 01 Mar 2023
  • What Do You Think?

How Much Does 'Deep Purpose' Matter to the Bottom Line?

suggests that we both “resurrect a fabled past” (nostalgia) and “break with an inglorious one” in envisioning the future (postalgia). This requires fostering a critical dialogue about the past. What accounts for why we’re here today? What... View Details
Keywords: by James Heskett
  • 27 Jan 2015
  • First Look

First Look: January 27

failing a test) but were unique to experiences of inauthenticity. These results establish that authenticity is a moral state-that being true to thine own self is experienced as a form of virtue. Publisher's link: http://francescagino.com/#/morality_research January... View Details
Keywords: Sean Silverthorne
  • Web

HBS Alumni Conference: Accelerating Climate Solutions - Alumni

Sessions Case studies and topical discussions led by faculty and staff. Deeper Dive: Gaps in the Capital Stack Presenters: Spencer Glendon (Harvard PhD 1999) , HBS Executive Fellow for Climate; Founder, Probable Futures Lynn Schenk ,... View Details
  • 11 Jul 2017
  • First Look

First Look at New Ideas and Research, July 11

suggest that carbon tariffs improve the efficacy of emissions regulation, enabling it to reduce global emissions in many settings in which it would otherwise fail to do so. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=42912 Task Selection and... View Details
Keywords: Sean Silverthorne