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Show Results For
- All HBS Web
(1,063)
- People (2)
- News (290)
- Research (622)
- Events (2)
- Multimedia (32)
- Faculty Publications (534)
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- May 2009
- Case
Who is the Fairest of Them All? Choosing a Leader at Deronde International
By: Nitin Nohria and Martha Spaulding
Alain Deronde, the CEO of a French personal care company, has to choose a successor to head global product development from a diverse set of candidates with different backgrounds, strengths, and weaknesses. The candidates include Elise Bernier, Vice President of... View Details
Keywords: Talent and Talent Management; Management Succession; Diversity; Management Teams; Product Development; Beauty and Cosmetics Industry; France
Nohria, Nitin, and Martha Spaulding. "Who is the Fairest of Them All? Choosing a Leader at Deronde International." Harvard Business School Case 409-113, May 2009.
- April 2008
- Teaching Note
Marketing Chateau Margaux (TN)
By: John A. Deighton and Leyland Pitt
Teaching Note for [507033]. View Details
- 2008
- Book
Moral Gray Zones: Side Productions, Identity, and Regulation in an Aeronautic Plant
By: Michel Anteby
Anyone who has been employed by an organization knows not every official workplace regulation must be followed. When management consistently overlooks such breaches, spaces emerge in which both workers and supervisors engage in officially prohibited, yet tolerated... View Details
Keywords: Crime and Corruption; Moral Sensibility; Governance Controls; Production; Organizational Culture; Practice; France
Anteby, Michel. Moral Gray Zones: Side Productions, Identity, and Regulation in an Aeronautic Plant. Princeton University Press, 2008.
- October 2006 (Revised July 2007)
- Supplement
French Unemployment: The Crisis Continues
By: Laura Alfaro, Vincent Marie Dessain and Patrick Vachey
Alfaro, Laura, Vincent Marie Dessain, and Patrick Vachey. "French Unemployment: The Crisis Continues." Harvard Business School Supplement 707-020, October 2006. (Revised July 2007.)
- April 1995 (Revised October 1995)
- Case
Unemployment in France: "Priority Number One"
By: David A. Moss
Explores the problem of French unemployment on the eve of the presidential elections of 1995. Traces the development of social and economic policies under President Mitterrand and surveys leading explanations for the nation's mounting unemployment crisis. One major... View Details
Keywords: Job Cuts and Outsourcing; Employment; Economics; Government and Politics; Political Elections; Social Issues; Wages; France
Moss, David A. Unemployment in France: "Priority Number One". Harvard Business School Case 795-064, April 1995. (Revised October 1995.)
- 1979
- Other Unpublished Work
Quelques Conclusions sur le Comportement des Investisseurs en Valeurs Mobilières dans la Région Aquitaine
By: Marc L Bertoneche
- September 1993
- Case
Rhone-Poulenc (A)
Rhone-Poulenc, France's largest chemical firm, with revenues of more than $7 billion in 1985, seeks to dramatically expand its presence in the United States. From 1986 to 1990, Rhone-Poulenc undertakes 18 separate acquisitions, ranging from small entrepreneurial firms... View Details
Rosenzweig, Philip M. "Rhone-Poulenc (A)." Harvard Business School Case 394-040, September 1993.
- May 1988 (Revised September 1988)
- Case
French Telecommunications in the 1980s (A)
By: George C. Lodge and Barbara L. Jenkins
Lodge, George C., and Barbara L. Jenkins. "French Telecommunications in the 1980s (A)." Harvard Business School Case 388-160, May 1988. (Revised September 1988.)
- 2000
- Chapter
Value Creation and Process Management: Evidence from Retail Banking
By: Frances X. Frei and Patrick T. Harker
Keywords: Value Creation; Business Processes; Business or Company Management; Commercial Banking; Banking Industry
Frei, Frances X., and Patrick T. Harker. "Value Creation and Process Management: Evidence from Retail Banking." In Creating Value in Financial Services, edited by E. Melnick, P. Nayyar, M. Pinedo, and S. Seshadri. Kluwer Academic Publishers, 2000.
- 1999
- Working Paper
Value Creation and Process Management: Evidence from Retail Banking
By: Frances X. Frei and Patrick T. Harker
Frei, Frances X., and Patrick T. Harker. "Value Creation and Process Management: Evidence from Retail Banking." Harvard Business School Working Paper, No. 99-109, March 1999.
- 2001
- Working Paper
Enterprise-Level Packaged Software Adaptation: An Empirical Study of Firm-Initiated and Vendor-Initiated Strategies
By: Mark J. Cotteleer and Frances X. Frei
Cotteleer, Mark J., and Frances X. Frei. "Enterprise-Level Packaged Software Adaptation: An Empirical Study of Firm-Initiated and Vendor-Initiated Strategies." Harvard Business School Working Paper, No. 02-049, July 2001.
- December 1997 (Revised August 1998)
- Case
Shanghai Real Estate (A)
By: Lynn S. Paine and Harold F. Hogan Jr
An independent consultant from the United States must decide what to do when faced with his client's apparent violation of an agreement with a third party. The consultant is American, the client is a Chinese real estate developer, and the third party is a French... View Details
Keywords: Ethics; Contracts; Cross-Cultural and Cross-Border Issues; Law; Agreements and Arrangements; Alliances; Corporate Accountability; Consulting Industry; Real Estate Industry; China; United States; France
Paine, Lynn S., and Harold F. Hogan Jr. "Shanghai Real Estate (A)." Harvard Business School Case 398-088, December 1997. (Revised August 1998.)
- January 1993 (Revised November 1993)
- Case
FCB and Publicis (A): Forming the Alliance
Two of the largest ad agencies form a partnership to be able to offer their clients global capabilities. After five years, how is the alliance faring? May be used with FCB and Publicis (B): Managing Client and Country Diversity and (C): The German-Led Network. View Details
Keywords: Alliances; Partners and Partnerships; Globalized Firms and Management; Advertising; Global Strategy; Marketing Strategy; Customer Focus and Relationships; Market Timing; Outcome or Result; Advertising Industry; United States; France; Germany
Kanter, Rosabeth M. "FCB and Publicis (A): Forming the Alliance." Harvard Business School Case 393-099, January 1993. (Revised November 1993.)
- May 1992
- Teaching Note
RU 486 (A) and (B), Teaching Note
Teaching Note for (9-391-050) and (9-391-051). View Details
- August 2013
- Teaching Plan
Zappos.com 2009: Clothing, Customer Service and Company Culture
By: Frances X. Frei and Annelena Lobb
Frei, Frances X., and Annelena Lobb. "Zappos.com 2009: Clothing, Customer Service and Company Culture." Harvard Business School Teaching Plan 614-021, August 2013.
- April 2008
- Teaching Note
Managing Service Operations: The Managerial Research Design Process
By: Frances X. Frei and Dennis Campbell
- April 2008
- Module Note
Improvement with Customer-Operators
By: Frances X. Frei and Dennis Campbell
Taught as the third module in a Harvard Business School course on Managing Service Operations: Understanding the Customer Operating Role (606-092). Explores how firms can systematically leverage their customer-operators in the organizational improvement process is... View Details
Keywords: Service Operations; Performance Improvement; Customer Focus and Relationships; Framework; Employees; Business Model; Management Practices and Processes; Organizational Design
Frei, Frances X., and Dennis Campbell. "Improvement with Customer-Operators." Harvard Business School Module Note 608-135, April 2008.
- April 2006
- Background Note
Informing Service Management with Customer Data
By: Frances X. Frei and Dennis Campbell
Taught as the third module in a Harvard Business School course on Managing Service Operations. Explores the role of data analysis in ongoing service management. Describes how to realize the maximum amount of value from analyses and use this information in... View Details
Keywords: Decision Making; Design; Analytics and Data Science; Service Operations; Mathematical Methods; Value
Frei, Frances X., and Dennis Campbell. "Informing Service Management with Customer Data." Harvard Business School Background Note 606-097, April 2006.
- February 2005 (Revised November 2006)
- Background Note
Using Data Desk for Statistical Analysis
By: Frances X. Frei and Dennis Campbell
Describes how to use the Data Desk software package to perform statistical analysis. View Details
Keywords: Mathematical Methods
Frei, Frances X., and Dennis Campbell. "Using Data Desk for Statistical Analysis." Harvard Business School Background Note 605-060, February 2005. (Revised November 2006.)