Publications

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

imposed by social distancing by facilitating community, offering empathy, and providing social support. AB InBev joined thousands of museums and performing arts organizations in offering virtual performances, sponsoring the Bud Light Dive... View Details

Keywords: by Jill Avery and Richard Edelman

September 2013 (Revised August 2015)
Background Note

Leadership and Teaming

By: Ethan Bernstein

Small differences in the leadership of teams can have large consequences for the success of their efforts. Many initiatives fail not because of a fatal error in judgment or insufficient ideas, knowledge, motivation, or capabilities to deliver a solution. They fail... View Details

August 2012 (Revised November 2012)
Case

Colorscope, Inc. (Abridged)

By: V.G. Narayanan

A small company in the graphic design business faces severe price competition. The company must respond by cutting costs and making process improvements. View Details

Keywords: Cost Management; Price; Business Processes; Performance Improvement; Competition; Fine Arts Industry

25 Aug 2022
News

Up on the Corner

association lobbied to get it approved. Local backing also helped Dlodlo secure $300,000 in pre-development financing for Madikizela from the state of Maryland. Her professional network helped too, with industry ties to the Reinvestment... View Details

Keywords: Alexander Gelfand; photographed by Melissa Golden; Real Estate

April 2025
Case

Giving Up on a Passion: Elizabeth Rowe at the Boston Symphony Orchestra

By: Jon M. Jachimowicz, Maisie Wiltshire-Gordon and Alexis Lefort

For 20 years, Elizabeth Rowe was a world-renowned principal flutist with the Boston Symphony Orchestra. But in 2024, Rowe decided to leave her position to pursue a new full-time career as a leadership coach. At 50, Rowe was well under the typical retirement age, and,... View Details

Profile

Ann Chao

different countries and industries to learn with and learn from. As a Social Studies/East Asian Studies concentrator with a strong interest in disability rights and education as well as entertainment and performing arts, I still felt... View Details

Keywords: Entertainment / Media

28 Jun 2018
Cold Call Podcast

L.A. Philharmonic Shows the American Symphony Orchestra Isn’t Dead Yet

Keywords: Re: Rohit Deshpande; Fine Arts; Fine Arts

Profile

Carolin Oldenbuettel

art. Carolin plans to serve on the Museum of Fine Art’s Museum Council, a membership group of young supporters between the ages of 21 and 49. “Business and art have always been parallel interests,” she says.... View Details

Keywords: Consulting

Web

Erwin Wurm Big Disobedience 2016 | About

Wurm graduated from the University of Graz in Austria in 1977 and the Gestaltungslehre University of Applied Art and Academy of Fine Art in Vienna in 1982. His work is in many... View Details

May 2008 (Revised June 2009)
Supplement

Radiohead: Music at Your Own Price (B)

By: Anita Elberse and Jason Bergsman

Keywords: Arts; Entertainment and Recreation Industry

01 Mar 2025
News

Open Canvas

events. Today, Saffronart has expanded to jewelry, furniture, and antiquities, with galleries in Mumbai, Delhi, New York, and London. In 2024 it held 75 hybrid and online auctions, generating $51 million. “Each painting and object is different, which is so exciting,”... View Details

Keywords: Julia Hanna

July 2019 (Revised November 2022)
Case

Backstage at Boston Ballet

By: David G. Fubini, Ryan Raffaelli, Begum Agca Okutgen and Julia Kelley

This case asks students to consider how to prioritize goals when placed in a new leadership role. In August 2014, Meredith “Max” Hodges became the youngest Executive Director (ED) in the Boston Ballet’s 51-year history. In her first year, she was able to claim several... View Details