Publications

Teaching Interest

DESIGN THEORY AND PRACTICE ES285

By: Roberto Verganti

Any organization, business or venture grounds its value on how “meaningful” are its products (functionally, symbolically and emotionally). Design Theory and Practice (DTP) empowers students to create products that are meaningful, to people who use them and to... View Details

Keywords: Integrated Design; Leadership; User Experience Design; Design; Strategy; Technology; Product Design

1979
Chapter

The Impact of Elderly Consumer Dissatisfaction and Buying Experience on Information Search: A Path-Analysis Approach

By: Rohit Deshpandé and G. Zaltman

2002
Working Paper

Cost Reductions, Cost Padding and Stock Market Prices: The Chilean Experience with Price Cap Regulation

By: Rafael Di Tella and Alexander Dyck

2020
Working Paper

Recognition Incentives for Internal Crowdsourcing: A Field Experiment at NASA

By: Jana Gallus, Olivia S. Jung and Karim R. Lakhani

What might motivate employees to participate in internal crowdsourcing, a peer-based approach to innovation? Should organizations use incentives that are congruent with their established hierarchical structures, or should they use incentives that are aligned with the... View Details

Keywords: Online Platforms; Employee Engagement; Managerial Recognition; Innovation and Management; Employees; Motivation and Incentives

SSRN

Web

Online Transforming Customer Experiences Course | HBS Online

This course is part of the Entrepreneurship & Innovation and Leadership & Management track. Introduction to Transforming Customer Experiences ENROLL NOW No application needed for our certificate programs.... View Details

August 2021
Article

Voter Mobilization and Trust in Electoral Institutions: Evidence from Kenya

By: Benjamin Marx, Vincent Pons and Tavneet Suri

Voter mobilization campaigns face trade-offs in young democracies. In a large-scale experiment implemented in 2013 with the Kenyan Electoral Commission (IEBC), text messages intended to mobilize voters boosted participation but also decreased trust in electoral... View Details

Keywords: Political Participation; Electoral Institutions; Field Experiment; Voting; Political Elections; Behavior; Trust

10 Jan 2017
News

Capturing the Personal Side of the MBA Experience

website that includes all the portraits and essays (more than 500) since the project’s launch. Deifell himself participated in the initial project—his portrait was taken by classmate Mardie Oakes, to whom he is now married—and his essay... View Details

Research Summary

Bringing Individuals Back In: The Effects of Career Experience on New Firm Founding (forthcoming Industrial and Corporate Change, 2003)

By: Rakesh Khurana

In this paper (with Scott Shane) the link between the career experiences of potential entrepreneurs and the decision to found a new firm is explored. Because of methodological and theoretical obstacles, sociological research on organizational foundings has largely... View Details

May 2018
Conference Presentation

Group Meta-Perceptions: Inaccuracies and Intergroup Conflict

By: J. Lees and M. Cikara

Keywords: Social Psychology; Intergroup Conflict; Experiment

2022
Chapter

The Origins of the Developmental State: The European Experience

By: Sophus A. Reinert

Book Abstract: There has been a major revival of interest in State Capitalism: what it is, where it is found, and why it is seemingly becoming more ubiquitous. As a concept, it has evolved from radical critiques of the Soviet Union, to being deployed by neo-liberals to... View Details

Keywords: State Capitalism; History; Macroeconomics; Developing Countries and Economies; Economic Systems; Europe

Purchase

2002
Working Paper

Promise and Peril in Implementing Pay for Performance: A Report on Thirteen Natural Experiments

By: Michael Beer and Mark D. Cannon

1979
Book

Life in Organizations: Workplaces as People Experience Them

By: Rosabeth M. Kanter and B. A. Stein

Keywords: Working Conditions

May–June 2023
Article

Which Firms Gain from Digital Advertising? Evidence from a Field Experiment

By: Weijia Dai, Hyunjin Kim and Michael Luca

Measuring the returns of advertising opportunities continues to be a challenge for many businesses. We design and run a field experiment in collaboration with Yelp across 18,294 firms in the restaurant industry to understand which types of businesses gain more from... View Details

Keywords: Advertising; Digital Marketing; Outcome or Result

Article

New Physicians: A Natural Experiment in Market Organization

By: A. E. Roth

Keywords: Markets; Organizations; Health Care and Treatment; Health Industry

13 Oct 2014
News

Experiment with Organizational Change Before Going All In

Keywords: organizational change; behavioral economics; strategy

06 Dec 2023

Diverse Student Voices: The First-Gen Experience at HBS

Join us for a 20-minute chat with a current student and get a peek into their daily life at HBS. On this episode, we’re talking with Mireya Iglesias Ayala, MBA 2025. This virtual event is open to all prospective students. View Details

Dec 01 2020
Testimonial

Participants Share the Experience of a Virtual GMP

22 Jan 2016
News

Lessons from Boston’s Experiment with The One Fund

October 2010
Case

The Cleveland Clinic: Improving the Patient Experience (Abridged)

By: Ananth Raman, Anita L. Tucker and Rachel Gordon

Healthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen though if healthcare also considered question of "How does the patient feel?" This case looks at the... View Details

Keywords: Customer Satisfaction; Ethics; Health Care and Treatment; Six Sigma; Performance Improvement; Safety; Value Creation