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- All HBS Web (1,361)
- Faculty Publications (214)
- 01 Jun 2024
- News
Quantum Leap
“This is the first new kind of computer in 75 years,” says John Levy (MBA 1979), CEO of the quantum computing startup SEEQC. “And we’re building it on a chip!” Strolling through his company’s design and testing facility in Elmsford, New York, Levy looks less like a... View Details
- 10 May 2010
- Research & Ideas
What Top Scholars Say About Leadership
people you would expect to be most active in the field: scholars. "If we look at the leading research universities and at the business schools within them, the topic of leadership has been actually given fairly short shrift,"... View Details
- 01 Oct 2001
- Research & Ideas
Organizing the Family-Run Business
of directors, the family council and the family assembly generally are more effective forums for shareholders for setting direction and creating policies. Fundamental to the effective governance of these... View Details
- Web
CEO Leadership - Institute For Strategy And Competitiveness
HBS ISC Research Areas Research Areas Antitrust & Competition Policy CEO Leadership Environmental Quality Innovation & Innovative Capacity Philanthropy Social Progress Index CEO Leadership CEO Leadership What is the role of an effective... View Details
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
they expect. But when you get exactly what you expect at a restaurant, you won’t remember a week later that you were at that restaurant.” In contrast, exceptionally great experiences stand out, create memories for years, increase loyalty,... View Details
- 18 Nov 2002
- Research & Ideas
Where Morals and Profits Meet: The Corporate Value Shift
this, as I note in the book, is that expectations for corporate behavior are constantly evolving. Conduct that would have been ethically acceptable in one era becomes unacceptable as expectations rise.... View Details
Keywords: by Carla Tishler
- 01 Jun 2023
- News
Curb Appeal
announcement. But the rats don’t run the city; we do.”—went viral, cementing her reputation as “the rat lady” among her fellow citizens. “I don’t expect everyone to change their behavior overnight,” Tisch concedes. “But it’s something... View Details
- 22 Apr 2014
- First Look
First Look: April 22
happy or saving the environment). Moreover, mediation analyses revealed that this effect was driven by differences in the size of the gap between participants' expectations and reality. Compared to those who... View Details
Keywords: Sean Silverthorne
- Web
Negotiation Course Online | HBS Online
your approach to be more effective Who Will Benefit Negotiation Professionals Value-Driven Individuals Early and Mid-Career Professionals Hone your negotiation skills and develop strategies and techniques to achieve success at the... View Details
- 25 Jan 2010
- Research & Ideas
A Macroeconomic View of the Current Economy
Financial Times, the Wall Street Journal, and The Economist much more effectively than they could before. Those publications integrate macroeconomics with what we know about business and markets, often in the very same articles. Without... View Details
Keywords: by Sean Silverthorne
- 15 Oct 2020
- Research & Ideas
IT Job Wages Are No Longer 'Exceptional'
the study. A more effective campaign would be to encourage development of STEM-based skills more generally. For professionals or new college graduates looking at IT for high-paying jobs, Greenstein advises concentrating not on a specific... View Details
- 15 Jan 2008
- First Look
First Look: January 15, 2008
across complements can offset horizontal competition between substitutes. In this paper, we isolate the offsetting price effects and show how they operate in large (as well as small) clusters. We argue that it is possible in principle for... View Details
Keywords: Martha Lagace
- 01 Nov 2022
- Research & Ideas
A Penny for Your Thoughts? For Big-Picture Ideas, the Right Pay Structure Matters
findings are particularly relevant at a time when the economy is clouded by recession concerns and companies in industries across the world are searching for ways to instill a spirit of innovation, with Google expecting employees to spend... View Details
Keywords: by Scott Van Voorhis
- 17 Jan 2011
- Research & Ideas
Being the Boss
report to you. But unless you manage the context in which your team resides, there's no way that your team can be successful. So you have to understand the political dynamics, you have to understand how to build a network with peers and bosses, and you have to set the... View Details
Keywords: by Carmen Nobel
- 09 Dec 2019
- Research & Ideas
Identify Great Customers from Their First Purchase
working paper, Ascarza and coauthor Nicolas Padilla, a doctoral candidate at Columbia Business School, show that a statistical tool known as a deep exponential family model can effectively sort the most relevant variables and account for... View Details
- 09 Sep 2009
- Working Paper Summaries
Perspectives from the Boardroom--2009
- 24 Oct 2011
- Research & Ideas
The Yelp Factor: Are Consumer Reviews Good for Business?
displayed to consumers. By applying a regression discontinuity analysis, Luca could study how revenues jumped when star thresholds were crossed and compare these with the more steady changes over time. The result: Luca could directly trace the View Details
- 22 Dec 2008
- Research & Ideas
10 Reasons to Design a Better Corporate Culture
codified and enforced cultures enjoy great employee and customer loyalty, in large part because they are effective in either altering ineffective behaviors or disengaging from values-challenged employees in a timely manner. An operating... View Details
- Web
Credential of Leadership, Impact, and Management in Business | HBS Online
Concepts Develop a robust set of vital and forward-looking business skills to grow as a leader Engage with a global cohort of like-minded peers and build a network that lasts far beyond the program Practice effective teamwork and... View Details
- Web
Alternative Investments Course | HBS Online
and become a more effective attorney, CPA, or overall colleague. "HBS Online doesn't teach you knowledge or prescribe to any cookie-cutter solutions to problems. Rather, it teaches you how to think about business problems and arrive at a... View Details