Emotions - Publications - Faculty & Research

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A New Vision – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

the needs, sentiments, and emotions of its members, and the members to it, Roethlisberger and his colleagues believed that organizational life presented a context—for both management and worker—to cultivate a meaningful existence. The... View Details

January 2008 (Revised January 2008)
Case

Two Brattle Center: A Mental-Health Clinic in Search of a Viable Operating Model

By: Robert G. Eccles

Two Brattle Center (TBC) is a struggling for-profit private mental health clinic based in Harvard Square. Its founder, Dr. Joan Wheelis, is a nationally recognized practicing psychiatrist who has developed outpatient treatment programs based on Dialectical Behavior... View Details

Keywords: Business Model; For-Profit Firms; Decision Choices and Conditions; Financial Strategy; Health Care and Treatment; Health Disorders; Medical Specialties; Nonprofit Organizations; Emotions; Health Industry; United States

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13 Jul 2021
Research & Ideas

Outrage Spreads Faster on Twitter: Evidence from 44 News Outlets

in-group." Past research shows negativity spread fastest in contexts that involved two or more rival or competing groups, where negative emotions were more likely to prevail. The polarized nature of American political discourse,... View Details

Keywords: by Kristen Senz; Media & Broadcasting

07 Dec 2021
Op-Ed

Want to Build Better Leaders? Focus on Mindset, Skills, Knowledge

enterprise-level leadership. The goal is to build technical competencies in both directions. While the T-shaped manager framework has many advantages, it has a critical flaw: It overlooks the importance of emotional intelligence. Enter... View Details

Keywords: by Hise Gibson and Shawnette Rochelle

10 Jan 2023
Research & Ideas

How to Live Happier in 2023: Diversify Your Social Circle

emotions as well. “The benefits of social portfolio diversity may relate to increases in emotional diversity,” says Collins. “In other words, interacting with a variety of relationship partners involves... View Details

Keywords: by Michael Blanding

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Tools & Training - Alumni

they’ve learned in Harvard ManageMentor, or engage in entirely new subjects such as Authenticity, Big Data and Analytics, Design Thinking and Emotional Intelligence. The content in HMM Spark is curated and continuously updated by HBP’s... View Details

Portrait Project

Anika Ayyar

those moments. At 13, I moved across the country to attend boarding school and struggled to find my voice. Everything changed one evening when I called my grandparents; as I began to tell them stories about my new life, the words, excitement, and View Details

01 Jun 2023
HBS Case

A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?

choices and provide them with a sense of dignity and a chance to access better jobs.” Miller agrees, saying people with criminal records bring valuable skills to the corporate table. For one thing, Miller was able to keep his emotions in... View Details

Keywords: by Dina Gerdeman; Apparel & Accessories

Web

Technology & Innovation - Faculty & Research

related hypotheses across six experiments: (1) Given people's lay theories about the capacities for cognition and emotion for robots and humans, workers will express more discomfort with botsourcing when they consider losing jobs that... View Details

01 Dec 2023
News

Endless Possibilities

Faye Iosotaluno (MBA 2008) met her husband through friends when she was only 19 years old. It was 1999, and the mobile-first app Tinder—which launched in 2012 and where Iosotaluno is currently COO—was not even a distant glimmer on the dating horizon. While the app... View Details

Keywords: Julia Hanna

19 Dec 2022
Research & Ideas

The 10 Most Popular Articles of 2022

Will They Ever Return to Normal? Research by Alberto Cavallo probes the complex interplay of product shortages, prices, and inflation. Feeling Seen: What to Say When Your Employees Are Not OK Managers who let down their guard and acknowledge their employees' View Details

Keywords: by Danielle Kost

02 Mar 2007
What Do You Think?

What Is the Government’s Role in US Health Care?

consumers (Hakan Hillerstrom). In addition to these issues, Elizabeth Benbrooks reminds us that (healthcare) "comes freighted with a host of fundamental moral, ethical, and emotional issues that simply don't exist for other industries."... View Details

Keywords: by Jim Heskett; Health

12 May 2021
Book

The Hard Truth About Being a CEO

critically important only up to a point [to employees], but the real motivation comes from an emotional connection that you feel—either that you are more highly valued than someone else because of the natural competitiveness of human... View Details

Keywords: by Michael Blanding

2025
Working Paper

The Hidden Costs of Working Multiple Jobs: Implications for Spending Behavior and Wellbeing

By: Paige Tsai and Ryan W. Buell

Across three studies, combining survey data, transaction-level analysis from 90,548 customers of a nationwide retail bank, and insights from the General Social Survey, we study whether people with multiple jobs spend their labor income differently than people who earn... View Details

Keywords: Behavioral Operations; Employee Behavior; Job Design and Levels; Personal Finance; Well-being; Happiness; Satisfaction; Wages

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01 Mar 2024
News

In Harmony

Kim at Seoul’s government-built Hoehyeon “Citizens’ Apartments.” Opened in 1970, it stands as a reminder of a Korea from a very different era. Like so many South Koreans of a certain age, Michael ByungJu Kim (MBA 1990) lives in a country where the past lingers,... View Details

Keywords: Julia Hanna; photographs by Jun Michael Park; private equity; fiction; financial crisis; leadership; Korea

Web

Student Research - Doctoral

Student Research Student Research Examining critical issues in management Featured Research Emotion Regulation Contagion Drives Reduction in Negative Intergroup Emotions By: Michael Pinus, Yajun Cao , Eran... View Details

Research Summary

Growing as a Purposeful Leader

By: Leonard A. Schlesinger

Leaders today have to lead in the context of extraordinary changes and challenges. The demands of today's stakeholders have risen significantly, and what is expected of senior leaders is quickly evolving in terms of their mission (more than profit),... View Details

05 Dec 2018
Research & Ideas

Why Managers Should Reveal Their Failures

“malicious envy” in their peers. ” we’re trying to chip away at the resentment that comes with envy and move people toward admiration instead.” Malicious envy is a destructive emotion that makes people feel inferior by comparison, even to... View Details

Keywords: by Dina Gerdeman

01 Feb 2001
News

What Makes a Good Leader

Richard P. Chapman Professor of Business Administration Recent book: The Arc of Ambition: Defining the Leadership Journey Chair: Organizational Behavior Unit Intrigued by: "Emotional intelligence. Leaders have the emotional capacity to... View Details

Keywords: Management

04 Sep 2001
Research & Ideas

Governing the Family-Run Business

business governance. Now, let's review the structures in a family business governance system. Effective governance requires forums for the examination of the complicated and often emotional family, business, and ownership issues that... View Details

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