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- All HBS Web
(1,530)
- News (290)
- Research (508)
- Events (12)
- Multimedia (8)
- Faculty Publications (84)
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- 11 Oct 2022
- Research & Ideas
Shrinking the Racial Wealth Gap, One Mortgage at a Time
Taints Customer Service: Evidence from 6,000 Hotels A World of Difference: What Keeps Companies from Becoming More Inclusive Measuring the Perceived Liquidity of the Corporate Bond Market Feedback or ideas to share? Email the Working... View Details
- 05 Oct 2016
- What Do You Think?
Can the US Economy Regain the Growth and Prosperity of the Past?
think? Original Column Let’s start with a confession. I’m confused about what to believe when it comes to United States (and global) economic growth, employment, and social inequality. I suspect I’m not alone. On the one hand, I become enthusiastic reading my View Details
Keywords: by James Heskett
- 07 Jan 2015
- What Do You Think?
SUMMING UP: What Are the Limits On Workplace Transparency?
executives assumed that their private email would not be made public. There is another angle to the incident, however. It can be viewed as an extreme example of corporate transparency, however unintended it may have been. Personal... View Details
Keywords: by James Heskett
- 26 Sep 2024
- HBS Case
If a Car Can Drive Itself, Can It Make Life-or-Death Decisions?
“Automating Mortality: Ethics for Intelligent Machines.” You Might Also Like: Struggling With a Big Management Decision? Start by Asking What Really Matters How Humans Outshine AI in Adapting to Change What Happens When Business Owners Turn to ChatBots for Advice... View Details
- 28 Oct 2008
- First Look
First Look: October 28, 2008
25-year history. The protagonist, Yvonne Murray, is a group program manager at Adobe and responsible for coordinating the integration of her business unit's product—Device Central—in Creative Suite 3. Murray is copied on an email that... View Details
Keywords: Martha Lagace
- 07 Aug 2017
- Research & Ideas
'Be Yourself (Within Reason)' and Other Job Search Survival Tips
Practitioner’s Guide is targeted at young accounting PhD job seekers looking for teaching and research positions, we thought it contained interesting advice that could help out many job-seekers. We asked Rouen about his job tips in this View Details
- 01 Jun 2016
- What Do You Think?
When Business Performance Falters, is Culture Change the Fix?
tackle tough business challenges like reworking an outdated strategy or business model. The culture evolves as you do that important work.” They then suggest that “it makes intuitive sense to look at culture as an outcome—not a cause or a fix.” In an View Details
Keywords: by James L. Heskett
- 03 Sep 2024
- Research & Ideas
Is It Even Possible to Dam the Flow of Misleading Content Online?
Memes: NFTs Could Be the Next Gen Deed for a Digital World How Transparency Sped Innovation in a $13 Billion Wireless Sector Election 2024: What's at Stake for Business and the Workplace? Feedback or ideas to share? Email the Working... View Details
- 26 Jul 2024
- Research & Ideas
Why Great Ideas Get Stuck in Universities
You Might Also Like: Chance Encounters: What's at Stake in Return-to-Office Decisions How Much Does Proximity Influence Startup Innovation? 20 Meters' Worth to Be Exact Cofounder Courtship: How to Find the Right Mate—for Your Startup Feedback or ideas to share? View Details
- 20 Feb 2013
- Research & Ideas
Big Deal: Reflections on the Megamerger of American and US Airways
practices are really better? One clue that the old AOL Time Warner wasn't going to be a long-lasting marriage (besides keeping all the previous names) was when staff at Time Inc. magazines refused to change their email addresses to AOL.... View Details
- 12 Nov 2024
- HBS Case
Inside One Startup's Journey to Break Down Hiring (and Funding) Barriers
Cell to Nike’s C-Suite: The Journey of Larry Miller Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Image by HBWSK with asset from AdobeStock/ArtFamily View Details
- 18 Jul 2024
- Research & Ideas
New Hires Lose Psychological Safety After Year One. How to Fix It.
ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Illustration created by HBSWK using assets generated by Midjourney, an artificial intelligence tool View Details
- 07 Sep 2020
- Research & Ideas
How to Help Small Businesses Survive COVID's Next Phase
small-business owners can take now Mills offers three recommendations to cash-strapped business owners: Focus on social media and email to reach customers. The coronavirus pandemic forced many analog companies to embrace digital... View Details
- 17 Nov 2008
- Research & Ideas
Decoding the Artful Sidestep
during political debates by posting the question asked for the duration of the politicians' answers. Mike and I expect this will increase the penalty for dodging a question, and in the intermediate term reduce dodging. Does it work and what other steps can be taken?... View Details
Keywords: by Martha Lagace
- 01 Feb 2008
- What Do You Think?
How Sustainable Is Sustainability in a For-Profit Organization?
contributor to this column, Stever Robbins, was provoked to send me an email that helps sum up the further questions that these views pose for us. In his words, "One way or another, we will become sustainable. I just hope we do it... View Details
Keywords: by Jim Heskett
- 05 Aug 2002
- Research & Ideas
Five questions for Regina E. Herzlinger
Professor Herzlinger shared her vision for health care in an email interview with HBS Working Knowledge senior editor Martha Lagace. Herzlinger's next book, Consumer-Driven Health Care, will be published in January 2003 by... View Details
Keywords: by Martha Lagace
- 07 Oct 2024
- Research & Ideas
Election 2024: Why Demographics Won't Predict the Next President
These candidates are trying to adjust to what the voters care about.” You Might Also Like: Election 2024: What's at Stake for Business and the Workplace? Do Social Movements Sway Voters? Not Really, Except for One Is It Even Possible to Dam the Flow of Misleading... View Details
Keywords: by Jay Fitzgerald
- 04 May 2020
- Research & Ideas
Predictions, Prophets, and Restarting Your Business
consistent messages, not ad hoc responses. Don’t leave this aspect of crisis management to emails about your “commitment” to customers, or telling salespeople to “stay focused and take care of customers.” That’s an invitation for... View Details
Keywords: by Frank V. Cespedes
- 07 Dec 2016
- HBS Case
Why Millennials Flock to Fintech for Personal Investing
a huge amount of operating costs. “They have a phone number and an email for customer service, and that’s about it,” says Viceira. “The main way they communicate with customers is through a blog.” Secondly, much of the cost for... View Details
- 17 Sep 2001
- Research & Ideas
Let Customers Call the Shots
experiencing them. There is also an issue of skepticism. Clust has about 175 buying cycles (products actually on sale) at any point in time, compared with about 4,000 aggregated demands. YesMail's emails have a response rate of 15%, which... View Details
Keywords: by Martha Lagace