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  • All HBS Web  (1,750)
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    • News  (260)
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    • Multimedia  (22)
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    Celia Stafford

    Celia Stafford is a doctoral student in Health Policy (Management). She received a B.A. in Mathematics and Economics from Emory University in 2017 and an MPH focused in Biostatistics from the University of North Carolina at Chapel Hill in 2020. She is also... View Details

    • February 2012 (Revised June 2013)
    • Case

    Moving to Universal Coverage: Health Care Reform in Massachusetts

    By: Michael E. Porter and Jennifer F Baron
    State health care reform in Massachusetts has involved a phased process, focusing first on coverage expansion and then turning to delivery system innovation and cost containment. In 2006, the state adopted an individual mandate to obtain health care coverage which,... View Details
    Keywords: Health Care and Treatment; Business and Government Relations; Insurance; Massachusetts
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    Porter, Michael E., and Jennifer F Baron. "Moving to Universal Coverage: Health Care Reform in Massachusetts." Harvard Business School Case 712-466, February 2012. (Revised June 2013.)
    • October 2014 (Revised December 2018)
    • Background Note

    Leading and Managing Change

    By: Ryan Raffaelli
    Managing change is consistently ranked as one of the most critical and difficult tasks that leaders face. This note outlines the key choices that leaders must make when engineering change. It is organized into four sections, offering guidance on how to 1) diagnose the... View Details
    Keywords: Change Leadership; Leading Change; Change Management
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    Raffaelli, Ryan. "Leading and Managing Change." Harvard Business School Background Note 415-040, October 2014. (Revised December 2018.)
    • July 2001 (Revised August 2002)
    • Case

    Jamcracker

    Jamcracker, a well-financed, young company is attempting to transform how IT services are delivered during a period of high-tech pessimism. Jamcracker is trying to popularize an "application service provider" (ASP) model of service delivery that will, if successful,... View Details
    Keywords: Service Delivery; Information Technology; Business Startups; Information Technology Industry; Service Industry
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    Austin, Robert D. "Jamcracker." Harvard Business School Case 602-007, July 2001. (Revised August 2002.)
    • Teaching Interest

    Technology and Operations Management - MBA Required Curriculum

    This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details

    • January–February 2014
    • Other Article

    Barriers to Health Care Innovation: Regina Herzlinger Warns That Innovators Need to Know What Obstacles They Face and How to Overcome Them

    By: Regina E. Herzlinger
    Health care in the United States and in most other developed countries is ailing, says Regina E. Herzlinger. A chaired professor of business administration specializing in health care at Harvard Business School, Herzlinger says that although the world has witnessed... View Details
    Keywords: Healthcare; Healthcare IT; Innovation; Health Care and Treatment; Health; Information Technology; Innovation and Invention; Health Industry; Technology Industry; United States
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    Herzlinger, Regina E. "Barriers to Health Care Innovation: Regina Herzlinger Warns That Innovators Need to Know What Obstacles They Face and How to Overcome Them." IEEE Pulse 5, no. 1 (January–February 2014): 43–45.
    • Teaching Interest

    Technology and Operations Management

    By: Christina R. Wing

    This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details

    • May 2010 (Revised November 2012)
    • Case

    The Smart Grid

    By: Rebecca Henderson, Noel Maurer and Catherine Ross
    The development of the smart grid—the integration of traditional elements of energy transmission and delivery with information technology—heralds a new era in the power industry. Many new business opportunities will be created as the smart grid gets developed. What... View Details
    Keywords: Energy; Innovation Strategy; Technological Innovation; Problems and Challenges; Growth and Development; Information Technology; Strategy; Energy Industry
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    Henderson, Rebecca, Noel Maurer, and Catherine Ross. "The Smart Grid." Harvard Business School Case 310-072, May 2010. (Revised November 2012.)
    • June 5, 2023
    • Article

    How to Tap the Full Potential of Telemedicine

    By: Mitchell Tang, Louise Short, Ryan June, Matthew Dowling and Ateev Mehrotra
    Telemedicine visits in the United States have fallen sharply since April 2020, but the end of the pandemic should not spell the end of telemedicine. It can play a valuable role in the delivery of health care. The key to tapping its potential is to bring many elements... View Details
    Keywords: Health Care and Treatment; Technological Innovation
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    Tang, Mitchell, Louise Short, Ryan June, Matthew Dowling, and Ateev Mehrotra. "How to Tap the Full Potential of Telemedicine." Harvard Business Review (website) (June 5, 2023).
    • 07 Dec 2018
    • News

    If You Want to Feel Better, Spend Money on Saving Time

    • 21 Jun 2018
    • Video

    KPMA HBX Live Cracking the Data Aggregation Problem - Richard Hamermesh

    • 04 Feb 2020
    • Video

    Rahul Bajaj

    Rahul Bajaj, who was head of the India-based diversified business group Bajaj Group, talks about the days of License Raj in India before 1991 when Bajaj scooters had a ten-year delivery period. He discusses how... View Details

      John D. Macomber

      John Macomber is a Senior Lecturer in the Finance unit at Harvard Business School. His professional background includes leadership of real estate, construction, and information technology businesses. At HBS, Mr. Macomber's work focuses on climate adaptation and the... View Details

      Keywords: building materials; construction; energy; green technology; infrastructure industry; real estate; transportation; utilities; waste management; insurance industry
      • 2024
      • Working Paper

      The Operational Impact of Customer Location in On-Demand Services

      By: Natalie Epstein, Santiago Gallino and Antonio Moreno
      The rapid growth of on-demand delivery services, particularly in the food and grocery sectors, has driven the expansion of hyperlocal fulfillment centers (FCs). This paper uses data from an on-demand grocery delivery platform in Latin America to assess how customer... View Details
      Keywords: Consumer Behavior; Logistics; Geographic Location; Service Delivery; Quality; Retail Industry; Latin America
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      Epstein, Natalie, Santiago Gallino, and Antonio Moreno. "The Operational Impact of Customer Location in On-Demand Services." Working Paper, September 2024.
      • October 2010
      • Case

      The Cleveland Clinic: Improving the Patient Experience (Abridged)

      By: Ananth Raman, Anita L. Tucker and Rachel Gordon
      Healthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen though if healthcare also considered question of "How does the patient feel?" This case looks at the... View Details
      Keywords: Customer Satisfaction; Ethics; Health Care and Treatment; Six Sigma; Performance Improvement; Safety; Value Creation
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      Raman, Ananth, Anita L. Tucker, and Rachel Gordon. "The Cleveland Clinic: Improving the Patient Experience (Abridged)." Harvard Business School Case 611-015, October 2010.
      • Research Summary

      Overview

      By: John D. Macomber
      Mr. Macomber's research looks at finance and delivery of infrastructure and buildings that address issues in urbanization, economic development, and the growth of cities in the face of extensive challenges from migration, resource scarcity, and increasing peril from... View Details

        Michael E. Porter

        Michael Porter is an economist, researcher, author, advisor, speaker and teacher. Throughout his career at Harvard Business School, he has brought economic theory and strategy concepts to bear on many of the most challenging problems facing corporations, economies... View Details

        Keywords: biotechnology; e-commerce industry; health care; information; information technology industry; internet; nonprofit industry; service industry; state government
        • Research Summary

        Cost Management and Management Control Systems in Hospitals

        By: V.G. Narayanan

         Hospitals tend not to have very good cost accounting and control systems. More broadly,  there is enormous opportunity for managing costs and aligning incentives in the health care industry. I am studying how cost accounting methods can be used to... View Details

        • October 1976 (Revised April 1983)
        • Case

        Federal Express (A)

        Federal Express is a small-package airline operating throughout the United States. After initial heavy losses it is now profitable. Management is examining the services offered by the firm and believes that there is great potential for "Courier Pak", an overnight... View Details
        Keywords: Advertising; Product Marketing; Sales; Air Transportation Industry; Service Industry; United States
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        Lovelock, Christopher H. "Federal Express (A)." Harvard Business School Case 577-042, October 1976. (Revised April 1983.)
        • 03 Mar 2009
        • First Look

        First Look: March 3, 2009

        control over pricing and associated revenues from the content to the content provider in order to reduce price competition at the platform level. Download the paper: http://www.hbs.edu/research/pdf/08-009.pdf Applying the Care Delivery... View Details
        Keywords: Martha Lagace
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