Customer Specificity - Publications - Faculty & Research

01 Apr 1998
News

Short Takes

development cycles and can't respond in mid-project to changing customer needs. But there's a solution to this dilemma, according to HBS assistant professor Stefan H. Thomke and Donald G. Reinertsen (MBA '79) of Reinertsen & Associates in... View Details

Keywords: Garry Emmons and Caroline Chauncey

20 Nov 2000
Research & Ideas

Moving from Supply Chains to Supply Networks

they don't. Speed. During the last decade, it's all been about competing through speed—being able to satisfy changing customer needs quickly, accurately, and efficiently. EE: Going back to your discussion of information technology as a... View Details

Keywords: by Staff

30 Jun 2015
First Look

First Look: June 30, 2015

Customers of a financial intermediary, in contrast, provide financing in exchange for a specific set of services and do not want the fulfillment of these services to be contingent on the credit risk of the... View Details

Keywords: Carmen Nobel

25 Aug 2003
Research & Ideas

Should You Sell Your Digital Privacy?

in a recent working paper, Market Solutions to Privacy Problems? And what would consumers get in return for their personal information? Money perhaps, or price discounts, better customer service, maybe products tailored View Details

Keywords: by Manda Salls & Sean Silverthorne; Advertising

28 Aug 2019
Blog Post

Know Your Audience: Recruiting HBS Students for Investment Banking

committed to helping students and banks connect and succeed. Trends in Student Interest Over the past five years, Kurt and Renee have found student interest in investment banking has been steady. In terms of a specific candidate profile,... View Details

Web

Past Projects | Social Enterprise | Harvard Business School

teachers and staff and are consistently challenged to fill vacancies. This project focused specifically on working with the Human Capital Staffing team and analyzing their hiring process to identify pain points that are preventing them... View Details

21 Apr 2009
First Look

First Look: April 21, 2009

and that challenges mounted against a single firm and an industry can inspire both firm and field-level changes. Download the paper: http://www.hbs.edu/research/pdf/09-019.pdf Asset Specificity and Vertical Integration: Williamson's... View Details

Keywords: Martha Lagace

20 May 2013
Op-Ed

Making America an Industrial Powerhouse Again

commercial R&D efforts by pharmaceutical, biotechnology, diagnostics, and agricultural companies. The latter was a very specific commercial bet. Placing these commercial bets requires a depth of understanding of markets and View Details

Keywords: by Gary Pisano; Manufacturing

Web

South Asia - Global Activities 2021

leads a teaching team of 14 faculty members, whose expertise spans the breadth of the School’s research units. SELPI features global cases as well as those focused specifically on India and South Asia written with the assistance of HBS’s... View Details

18 Apr 2005
Research & Ideas

Selling Luxury to Everyone

facials a year. Those services provide the company with a paying focus group from which it can gather feedback on its products. "Our customers are paying us $200 [a facial]; you better believe they give us feedback," he said.... View Details

Keywords: by Julie Jette; Consumer Products

05 Dec 2013
What Do You Think?

Is Walmart Defying Economic Gravity?

Summing Up When Does Friction Trump Scale in the Corporate Life Cycle? This month's column raised the issue of size limits on an organization's ability to compete In today's global economy. The specific case in point was Walmart and... View Details

Keywords: by James Heskett; Retail

Web

Departments | Employment

work and collaborate with customers to ensure we meet their information needs in the dynamic climate of the information industry, knowledge-creating institutions such as Higher Education, and the changing global economy. More about... View Details

Profile

Inessa Lurye

MBA/MPP degree at HBS and Harvard Kennedy School, Inessa helped expand the reach of the HBS Design Club, and fulfilled a field project at Harvard Art Museums that developed art workshops designed around specific group interests. One thing... View Details

11 Nov 2014
First Look

First Look: November 11

Publications November 2014 Harvard Business Review Cooks Make Tastier Food When They Can See Their Customers By: Buell, Ryan W., Tami Kim, and Chia-Jung Tsay Abstract—While existing theory suggests that increased contact between View Details

Keywords: Sean Silverthorne

01 Jun 1999
News

Q & A: Pat Russo - Focused on the Future at Lucent Technologies

and improved customer relationship management opportunities. We're really talking about fundamental changes in how people communicate, get information, and conduct business. Wired for Success Pat Russo worked for eight years in sales and... View Details

20 Aug 2018
Research & Ideas

Bargain Hunters Beware: A Store's 'Original Price' Might Not Be After All

bought that product at that price even if they tried” Some of the products on display were designed specifically to sell at the outlet stores and had never appeared on retail shelves. Those products, however, still showed an “original... View Details

Keywords: by Michael Blanding; Advertising; Retail

02 Mar 2011
Research & Ideas

Managing the Open Source vs. Proprietary Decision

differences in the cost components are not as sharply different as we would have assumed. Therefore it is important to do a precise analysis adapted to each specific case. The appropriate mixture between open and proprietary software will... View Details

Keywords: by Josh Lerner & Mark Schankerman; Technology

22 Feb 2011
Research & Ideas

Most Popular Articles, Papers of the Decade

disbelieving music industry with their findings that illegal music downloads don't hurt CD sales. Oberholzer discusses what the industry should do next. A Balanced Scorecard Approach to Measure Customer Profitability Published: August 8,... View Details

Keywords: by Sean Silverthorne

24 Apr 2018
First Look

First Look at New Research and Ideas, April 24, 2018

April 2018 Management Science Offline Showrooms in Omni-channel Retail: Demand and Operational Benefits By: Bell, David R., Santiago Gallino, and Antonio Moreno Abstract—Omnichannel environments where customers shop online and offline at... View Details