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  • All HBS Web  (1,873)
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    • News  (554)
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    • Multimedia  (13)
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  • September 2016 (Revised March 2020)
  • Teaching Note

Fasten: Challenging Uber and Lyft with a New Business Model

By: Feng Zhu
Fasten, a new ridesharing start-up in Boston, entered the scene in September 2015 hoping its unique vision of transparency for both driver and passenger and strategy to keep riders' fares low and charge drivers a flat $0.99 fee per ride, as opposed to the 20%–30%... View Details
Keywords: Information Technology; Transportation; Business Startups; Business Model; Transportation Industry; Boston
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Zhu, Feng. "Fasten: Challenging Uber and Lyft with a New Business Model." Harvard Business School Teaching Note 617-019, September 2016. (Revised March 2020.)
  • 11 Feb 2021
  • Blog Post

2+2 Where Are They Now Spotlight: Ali Evans (MBA 2019)

student business manager within HSA, I gained valuable business and leadership experience managing teams of up to 25 employees and helped launch a startup that was venture funded and is still growing today. As I approached my final year... View Details

    Allison H. Mnookin

    Allison Mnookin is a Senior Lecturer of Business Administration in the Technology and Operations Management (TOM) Unit at the Harvard Business School.  She currently is the co-chair of the first-year MBA Technology and Operations Management course. In addition, she... View Details

    • Program

    Behavioral Economics—Virtual

    Summary What if you could predict how customers will respond to a product? Or how employees will decide to implement a new initiative? In Behavioral Economics—Virtual, you'll acquire a dynamic framework for interpreting, analyzing, and... View Details
    • 2019
    • Article

    Overcoming Cultural Resistance to Open Source Innovation

    By: John Winsor, Jin Hyun Paik, Michael Tushman and Karim R. Lakhani
    Purpose: This article offers insight on how to effectively help incumbent organizations prepare for global business shifts to open source and digital business models.
    Design/methodology/approach: Discussion related to observation, experience and case studies... View Details
    Keywords: Open Source Innovation; Organizational Culture; Organizational Change and Adaptation; Business Model; Technological Innovation; Collaborative Innovation and Invention
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    Winsor, John, Jin Hyun Paik, Michael Tushman, and Karim R. Lakhani. "Overcoming Cultural Resistance to Open Source Innovation." Strategy & Leadership 47, no. 6 (2019): 28–33.
    • 24 Jan 2024
    • Op-Ed

    Why Boeing’s Problems with the 737 MAX Began More Than 25 Years Ago

    one of the most important business turnarounds in history. Maximizing earnings, but at what cost? By 2011, Boeing found its 737 losing out to rival Airbus’s A320neo with major customers like American Airlines. Rather than designing a new... View Details
    Keywords: by Bill George; Air Transportation; Transportation; Aerospace
    • Program

    Creating Brand Value

    Build brand loyalty and optimize your customer relationships Ensure consumers are allies, not adversaries Design brand strategy and manage brands for maximum value Compete more successfully by evolving and repositioning existing brands... View Details
    • 21 Aug 2019
    • Blog Post

    Leveraging Academic Opportunities to Attain My Post-HBS Job

    been able to through an ordinary interview preparation process. Exploring the academic side of the job search also opened me up to experiences I would have never imagined. Professor Mills had been writing a book about the FinTech... View Details
    • April 2021
    • Case

    ClearChoice Dental Implant Centers

    By: Robert S. Kaplan, Ashiana Jivraj and Jane Barrow
    The case illustrates the application of value-based health care to dental medicine. ClearChoice Dental Implant Centers was a rapidly-growing network of dentist-owned independent implant clinics. The targeted market included 23 million people, 15% of the US adult... View Details
    Keywords: Value-based Health Care; Dental Medicine; Growth and Development Strategy; Expansion; Business Strategy; Customer Value and Value Chain; Customer Focus and Relationships; Health Industry; United States
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    Kaplan, Robert S., Ashiana Jivraj, and Jane Barrow. "ClearChoice Dental Implant Centers." Harvard Business School Case 121-082, April 2021.
    • March 2006
    • Background Note

    Customer-Introduced Variability in Service Operations

    By: Frances X. Frei
    Presents a typology of customer-introduced variability and offers guidance on how to manage each type. Central to the ideas developed is how to mitigate the effects of the apparent trade-off between reducing variability and diminishing the service experience or... View Details
    Keywords: Customers; Six Sigma; Consumer Behavior; Service Operations; Performance Efficiency
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    Frei, Frances X. "Customer-Introduced Variability in Service Operations." Harvard Business School Background Note 606-063, March 2006.
    • 22 May 2019
    • Blog Post

    What is FIELD Global Immersion?

    (IFCs) which are similar to the FGI experience but much more customized based on the faculty member’s research and network of connections within a particular industry. Each year, approximately 1/3 of EC... View Details
    • 12 Feb 2019
    • First Look

    New Research and Ideas, February 12, 2019

    and Heidi Liu Abstract— Eleven experiments provide evidence that people have a tendency to “shoot the messenger,” deeming innocent bearers of bad news unlikeable. In a preregistered lab experiment, participants rated messengers who... View Details
    Keywords: Dina Gerdeman
    • Program

    Senior Executive Program—Africa

    to lead effectively and help your organization achieve ambitious goals. Design an effective strategy for business growth in an African context—within your country or across borders Differentiate your offerings and deliver more value to View Details
    • January 2018
    • Case

    Kids & Company: Entering the U.S.

    By: Boris Groysberg, Matthew G. Preble and Katherine Connolly Baden
    In April 2017, Victoria Sopik and Jennifer Nashmi, CEO and CFO (respectively) of Kids & Company, a Canadian childcare provider that they had co-founded in the early 2000s and developed into a nearly 100-unit enterprise, are discussing how the company should proceed... View Details
    Keywords: Child Care; Childcare; Day Care; Daycare; Early Childhood Education; Strategy; Growth and Development Strategy; Growth Management; Business Strategy; Competitive Strategy; Competitive Advantage; Expansion; Leadership; Marketing; Product Marketing; Brands and Branding; Service Delivery; Service Operations; Product Design; Product Development; Cross-Cultural and Cross-Border Issues; Selection and Staffing; Customer Focus and Relationships; Entrepreneurship; Service Industry; Education Industry; United States; Canada
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    Groysberg, Boris, Matthew G. Preble, and Katherine Connolly Baden. "Kids & Company: Entering the U.S." Harvard Business School Case 418-011, January 2018.
    • September 2011
    • Article

    Up Close and Personal: Developing Foundations for Leader Development through Personalization of Management Learning

    By: Gianpiero Petriglieri, Jack D. Wood and Jennifer L. Petriglieri
    This paper examines the process through which management students develop personal foundations (such as self-awareness, self-management, and a grounding life narrative) for the ongoing development and practice of leadership. We conducted an inductive, qualitative study... View Details
    Keywords: Leadership Development; Innovation and Invention; Personal Development and Career; Curriculum and Courses; Customization and Personalization; Learning; Management Practices and Processes; Business Education
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    Petriglieri, Gianpiero, Jack D. Wood, and Jennifer L. Petriglieri. "Up Close and Personal: Developing Foundations for Leader Development through Personalization of Management Learning." Academy of Management Learning & Education 10, no. 3 (September 2011). (

    Nominated for Carolyn Dexter Award For the paper that best meets the objective of internationalizing the Academy presented by Academy of Management. Winner of Best Paper in Graduate Management Education Sponsored by the Graduate Management Admission Council (GMAC) presented by Academy of Management​

    .)
    • 2022
    • Book

    Productive Tensions: How Every Leader Can Tackle Innovation's Toughest Trade-Offs

    By: Chris Bingham and Rory McDonald
    Why is leading innovation in nascent business environments so distressingly hit-or-miss? More than 90% of high-potential ventures don’t reach their projected targets. Surveys show that 80% of executives consider innovation crucial to their growth strategy, but only 6%... View Details
    Keywords: Growth and Development Strategy; Innovation and Management; Organizational Culture; Leadership Style; Decision Making
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    Bingham, Chris, and Rory McDonald. Productive Tensions: How Every Leader Can Tackle Innovation's Toughest Trade-Offs. Cambridge, MA: MIT Press, 2022.
    • February 2021
    • Article

    How Transparency into Internal and External Responsibility Initiatives Influences Consumer Choice

    By: Ryan W. Buell and Basak Kalkanci
    Amid growing calls for transparency and social and environmental responsibility, companies are employing different strategies to improve consumer perceptions of their brands. Some pursue internal initiatives that reduce their negative social or environmental impacts... View Details
    Keywords: Sustainable Operations; Corporate Social Responsibility; Operational Transparency; Corporate Social Responsibility and Impact; Operations; Environmental Sustainability; Consumer Behavior; Perception
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    Buell, Ryan W., and Basak Kalkanci. "How Transparency into Internal and External Responsibility Initiatives Influences Consumer Choice." Management Science 67, no. 2 (February 2021): 932–950.
    • 12 Nov 2013
    • First Look

    First Look: November 12

    link: http://francescagino.com/#/judgment_research   Working Papers When 3+1>4: Gift Structure and Reciprocity in the Field By: Gilchrist, Duncan, Michael Luca, and Deepak Malhotra Abstract—Do higher wages elicit reciprocity and hence higher effort? In a field View Details
    Keywords: Sean Silverthorne
    • 27 Nov 2017
    • Blog Post

    Joining a Start-up: 10 Lessons Along the Way

    Apeksha Kothari is a second-year student who spent her summer at www.RareCarat.com, a start-up that guides consumers on where to buy their diamond engagement ring. She will be heading back post-graduation as their Chief Operating Officer. Here, she reflects on her... View Details
    Keywords: Entrepreneurship; Consumer Products / Retail
    • Program

    Strategic Marketing for Driving Growth

    and execute an integrated marketing strategy that blends time-tested paradigms with recent innovations, aligns your business with customer needs, and differentiates your offerings from the competition. Whatever your industry, you will... View Details
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