Publications

01 Jun 2020
News

Post-Office

to replicate office culture in the digital world, and the movement’s wider implications for how and where we organize ourselves. Prashanth, you said in a March announcement about Stack Overflow going all-remote that the most important... View Details

Keywords: Dan Morrell; Remote work; COVID-19; Management of Companies and Enterprises; Management

March 2004 (Revised June 2004)
Case

Massport (A): The Aftermath of 9/11

This case looks at the turnaround at the Massachusetts Port Authority after the 9/11 terrorist attacks. It begins with the situation during the immediate aftermath of 9/11 and then describes how the new CEO restructures the public agency to operate much more like a... View Details

Keywords: Organizational Change and Adaptation; Change Management; Corporate Accountability; National Security; Governance Controls; Organizational Culture; Public Administration Industry; Massachusetts

01 Jun 2002
News

Two Presidents, One Goal: Building on the Club of Chicago

— the group has also adapted to the changing needs of its membership. “We have a large percentage of people who work either for themselves, or out in the suburbs, or are retired,” Mott notes. “Not everybody is on the train heading... View Details

Keywords: Amy Burton

October 2003
Case

Merrill Lynch: Supernova

Supernova is the name given to a new way to manage client relationships that originated in the Merrill Lynch Indianapolis offices. During a trial period, Supernova generated very good results among financial advisers and their customers, but challenged the traditional... View Details

Keywords: Organizational Change and Adaptation; Customer Relationship Management; Organizational Culture; Financial Services Industry; Indianapolis

January 1998
Case

Sideco Americana S.A. (B)

By: Lynn S. Paine and Harold F. Hogan Jr

Supplements the (A) case. View Details

Keywords: Change; Organizational Change and Adaptation; Culture; Values and Beliefs; Moral Sensibility; Ethics; Argentina

Find at Harvard

11 Jun 2018
Blog Post

Reimagining Fashion For The Good Of All

easily adapt to a different culture in a professional context? I landed in Berlin two weeks ago, directly from New Delhi, were I did my last course of the year. Without much time to settle down in the city,... View Details

Keywords: Consumer Products / Retail

01 Dec 2011
News

Li & Fung's Global Footprint

entrepreneurial. That whole culture carries over to acquisitions. We understand that when we acquire a trading company, we are acquiring the people. Frankly, a lot of the customers they have are probably common customers to us. Everybody... View Details

Keywords: Roger Thompson; Miscellaneous Manufacturing; Manufacturing; Wholesale Trade

09 Feb 2017
News

Turning Disorder into Opportunity

says, came in adapting the culture of the workplace to accept the autistic employees. This was done through autism-awareness training sessions for all employees, and management training for workers engaging... View Details

Keywords: Jennifer Myers

03 Jun 2002
What Do You Think?

Are We Entering an Era of European Management Leadership?

efficiency, innovation, quality, and responsiveness to customers—even as one also finds adaptations to cultural differences." These comments tend to question whether management leadership has a... View Details

Keywords: by James Heskett

November 2008 (Revised February 2010)
Case

Rebranding at Oliver Wyman Group

By: Robert G. Eccles and Kaitlyn Simpson

Keywords: History; Integration; Organizational Change and Adaptation; Marketing Strategy; Service Operations; Organizational Structure; Organizational Culture; Brands and Branding; Consulting Industry

Web

Departments | Employment

before. help faculty disseminate their knowledge to practitioners. Customer Base Harvard Business School and Harvard University Faculty, Students, Staff, HBS Alumni, Visiting scholars and researchers Culture Baker Library encourages a... View Details

September 2016 (Revised May 2018)
Case

Zurich Insurance: Global Job Structure and Data Analysis

By: Boris Groysberg and Katherine Connolly

Zurich Insurance was undergoing organizational change after implementing five new people practices focused on manager development, diversity and inclusion, job model and data analytics, recruitment, and talent pipeline. The case “Zurich Insurance: Fostering Key People... View Details

Keywords: Managing Change; Organizational Behavior; Organizational Architecture; Organizational Change and Adaptation; Leadership; Human Capital; Change Management; Organizational Structure; Insurance; Organizational Culture; Globalization; Human Resources; Insurance Industry

April 2020
Teaching Plan

Malcolm Turner at Vanderbilt

By: David G. Fubini, Amy Klopfenstein and James Barnett

This teaching plan serves as a supplement to the case “Malcolm Turner at Vanderbilt,” HBS 420-024. The case examines the early decisions of Vanderbilt University’s new athletic director, Malcolm Turner. A newcomer to college athletics, Turner made a series of... View Details

Keywords: Organizations; Organizational Change and Adaptation; Organizational Culture; Sports; Planning; Strategic Planning; Education; Higher Education; Leadership; Leadership Style; Leading Change; Education Industry; Sports Industry; Tennessee

28 Jun 2010
HBS Case

Cincinnati Children’s Hospital Medical Center

the complexity of patient care." That point comes out in the second half of the case, which details Kotagal's efforts to create a culture of improvement throughout the hospital. Her strategy includes the use of employees who serve as... View Details

Keywords: by Julia Hanna; Health

13 Aug 2014
Lessons from the Classroom

Managing the Family Business: Entrepreneurs Needed for Long-Run Success

Reasons We've spent a lot of time studying why some families stay financially successful over generations and others don't. (Actually, most don't.) There are three reasons why families succeed. First, successful families see important changes in their industry and... View Details

Keywords: by Michael J. Roberts

January 1998
Case

Sideco Americana S.A. (C)

By: Lynn S. Paine and Harold F. Hogan Jr

Supplements the (A) case. View Details

Keywords: Change; Organizational Change and Adaptation; Moral Sensibility; Values and Beliefs; Ethics; Culture; Argentina

Find at Harvard

May 2008
Supplement

Kenny Kahn at Muzak (B)

By: Linda A. Hill and Emily Stecker

Supplemental Material for 408-057 View Details

Keywords: Organizations; Geographic Location; Innovation and Invention; Employees; Management Teams; Brands and Branding; Organizational Change and Adaptation; Organizational Culture; Design; Music Industry

Find at Harvard

2015
Chapter

Staying the Same While Changing: Organizational Identity in the Face of Environmental Challenges

By: Mary Ann Glynn, Christi Lockwood and Ryan Raffaelli

We explore the role of organizational identity in the adoption of new sustainability practices, focusing on how identity functions as a driver of (or sometimes a drag on) adoption. Drawing on illustrations from the U.S. hotel industry, we examine how sustainability... View Details

Keywords: Organizational Change and Adaptation; Mission and Purpose; Organizational Culture; Environmental Sustainability; Adoption; Accommodations Industry; United States