Publications

21 Aug 2017
Blog Post

A Summer Internship with the City of Boston

two-clicks, the City might create apps and alerts that let you, say, get that pot-hole filled, pay a parking meter, or move your car on street-cleaning days before it gets towed. Just like Google builds sites that are colorful, easily navigable, and instantly View Details

Keywords: Consulting

11 Jun 2018
Blog Post

Reimagining Fashion For The Good Of All

easily adapt to a different culture in a professional context? I landed in Berlin two weeks ago, directly from New Delhi, were I did my last course of the year. Without much time to settle down in the city,... View Details

Keywords: Consumer Products / Retail

09 Jul 2024
Research & Ideas

Are Management Consulting Firms Failing to Manage Themselves?

interests were to be minimized. Bill Bain conceptualized his firm to serve one company per industry to ensure a focused, client-centric approach. Most firms established an unwavering culture where growth was an outcome, not the objective,... View Details

Keywords: by David Fubini; Consulting

11 Apr 2023
News

Companies Need to Normalize Healthy Turnover

16 Jul 2024
Op-Ed

Corporate Boards Are Failing in Their No. 1 Duty

with Azure, acquiring LinkedIn in social media and Activision/Blizzard in gaming, and investing in OpenAI to gain control of ChatGPT. Equally important, he transformed the Microsoft culture from an arrogant bureaucracy into an empowered... View Details

Keywords: by Bill George

April 2007 (Revised November 2007)
Case

Bankinter: Growing Through Small and Medium Enterprises

Surveys the overall sequence of processes needed for the success of a strategy based on customer analytics. In particular, it charts the formulation and implementation of this strategy by a Spanish bank that decided to expand into the Small and Medium Enterprises (SME)... View Details

Keywords: Customer Relationship Management; Data and Data Sets; Knowledge Acquisition; Growth and Development Strategy; Organizational Change and Adaptation; Organizational Culture; Segmentation; Banking Industry; Spain

05 Oct 2021
News

Launch Signals

but COVID-19 did not solve safety issues, and, in fact, we found that there was a higher need for our product both at home (domestic violence) and out of the home (as people adapted to a new normal),” Fitzgerald said. In its first year,... View Details

Keywords: entrepreneurship; startup; safety; wearable tech; women; Computer and Electronic Product Manufacturing; Manufacturing

01 Jun 2014
News

Innovation: An Orchestra of One

technology that would adapt to my playing style in real time instead of forcing me to fit a recording." Chao was right. She found former concert oboist Christopher Raphael, now chair of computer science at Indiana University, who was... View Details

Keywords: Julia Hanna; Arts, Entertainment

2007
Article

Three Perspectives on Team Learning: Outcome Improvement, Task Mastery, and Group Process

By: Amy C. Edmondson, James R. Dillon and Kate Roloff

The emergence of a research literature on team learning has been driven by at least two factors. First, longstanding interest in what makes organizational work teams effective leads naturally to questions about how members of newly formed teams learn to work together... View Details

Keywords: Learning; Organizational Culture; Performance Improvement; Practice; Groups and Teams; Research; Adaptation; Cooperation

Find at Harvard

May 1993 (Revised May 1994)
Case

Managing for Integrity: Three Vignettes

By: Lynn S. Paine

Three situations are described. A branch manager for a retail brokerage firm must decide whether to change the branch's cash management techniques to increase interest earnings. An auto mechanic must decide whether to oversell parts and repairs to meet sales and... View Details

Keywords: Growth Management; Ethics; Decision Making; Organizational Culture; Financial Management; Sales; Organizational Change and Adaptation

15 Dec 2024
News

On The Case

couldn’t simply cut and paste the culture from the main campus to Abu Dhabi. They had to develop the contextual intelligence and partnerships required to adapt to an entirely new ecosystem if they were to... View Details

Keywords: Jen McFarland Flint; Educational Support Services; Educational Services

01 Dec 2011
News

Li & Fung's Global Footprint

entrepreneurial. That whole culture carries over to acquisitions. We understand that when we acquire a trading company, we are acquiring the people. Frankly, a lot of the customers they have are probably common customers to us. Everybody... View Details

Keywords: Roger Thompson; Miscellaneous Manufacturing; Manufacturing; Wholesale Trade

July 2017 (Revised October 2017)
Supplement

Becton Dickinson: Innovation and Growth (B)

By: Raffaella Sadun, Michael Beer and James Weber

This (B) case supplements the (A) case by providing additional information and updates through early 2016. View Details

Keywords: Transformation; Change Management; Innovation Leadership; Mergers and Acquisitions; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Strategy; Medical Devices and Supplies Industry; Health Industry; Manufacturing Industry; United States

March 2014
Case

Managing Change at Axis Bank (A)

By: Paul Healy and Rachna Tahilyani

Axis Bank is India's third largest private sector bank. In April 2009, Shikha Sharma, an outsider, was appointed as its CEO. She took over from a person who had overseen ten years of rapid growth at the bank. The selection of an outsider as the new CEO surprised many... View Details

Keywords: Change Management; Transformation; Organizational Culture; Organizational Change and Adaptation; Leadership Style; Leading Change; Valuation; Finance; Banks and Banking; Financial Services Industry; Banking Industry; India

June 2024 (Revised September 2024)
Case

Sequoia Capital

By: Jo Tango, Christina Wallace, Srimayi Mylavarapu and Johnson Elugbadebo

Sequoia Capital, a venture capital firm founded in 1972, quickly grew to become one of the most storied venture capital firms in the world. Fueled by a strong culture, Sequoia's investment track record included the names of some of the largest global successes.... View Details

Keywords: Venture Capital; Organizational Culture; Organizational Change and Adaptation; Restructuring; Corporate Strategy; Financial Services Industry