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- All HBS Web
(1,250)
- People (5)
- News (425)
- Research (584)
- Multimedia (6)
- Faculty Publications (126)
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- 23 Sep 2014
- First Look
First Look: September 23
714-510 Health City Cayman Islands Narayana Health (NH) had been successfully delivering affordable high quality tertiary care to the masses in India through its chain of hospitals for over a decade. To encourage the adoption of the NH... View Details
Keywords: Sean Silverthorne
- 31 Mar 2014
- Research & Ideas
Encouraging Niche Content in an Ad-Driven World
As the quantity of online content continues to proliferate—from cute cat videos to policy experts blogging on the Middle East—the consumer's expectation that online content should be free becomes more entrenched. To make money, websites... View Details
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
Almost everyone has dialed a simple phone number—be it to order a pair of socks or reserve a flight to New York—only to end up navigating a seemingly endless labyrinth of options, all because a mechanical voice continually invites them to... View Details
- 21 Jun 2004
- Research & Ideas
Music Downloads: Pirates—or Customers?
selling complements to recorded music. We see some examples for this strategy even today: Apple sells songs to promote its iPods. Prince gives away his most recent release to promote his concerts. We need careful View Details
- 25 Sep 2000
- Research & Ideas
More Than the Sum of Its Parts: The Impact of Modularity on the Computer Industry
rules, module designers still have a lot of choices. Their alternative designs will normally display different performance characteristics that customers care about. In a modular system, those alternatives can be mixed and matched. The... View Details
- 02 Mar 2010
- First Look
First Look: March 2
can learn the truth about gaps between vision and reality. Without a commitment to a vision and an institutionalized learning and governance system, well intentioned boards will continue to be surprised ethical, human, and performance... View Details
Keywords: Martha Lagace
- 13 Aug 2020
- Research & Ideas
6 Ways to Support COVID-Weary Employees
The COVID-19 pandemic continues to rock the workplace with no end in sight, leaving business leaders to struggle with a wide variety of challenges, including keeping staff members happily engaged—and employed. To make sense of the... View Details
Keywords: by Dina Gerdeman
- 05 Mar 2013
- First Look
First Look: March 5
abstract available. Purchase this case:http://hbr.org/search/213051-PDF-ENG Kirkpatrick Corporation Hawkins, David F. Harvard Business School Case 113-070 No abstract available. Purchase this case:http://hbr.org/search/113070-PDF-ENG Social Media in Health View Details
Keywords: Sean Silverthorne
- 10 Mar 2002
- Research & Ideas
Breakthrough Negotiation: Don’t Leave It On the Table
takes place before the parties sit down across the table from each other. Even after negotiations begin, they continue to shape the structure by molding the agenda, introducing action-forcing events, and linking or delinking negotiations.... View Details
Keywords: by Michael Watkins
- 13 Feb 2018
- First Look
New Research and Ideas, February 13, 2018
2018 Pearson Education Horngren's Cost Accounting: A Managerial Emphasis By: Datar, Srikant M., and Madhav Rajan Abstract—Horngren’s Cost Accounting defines the cost accounting market and continues to innovate today by consistently... View Details
Keywords: Sean Silverthorne
- 26 Jan 2004
- Research & Ideas
How Women Can Get More Venture Capital
diversity into the industry. That program has begun to make a difference—especially among the junior ranks. I am encouraged by these efforts, but I am also discouraged when I talk to senior women who continue to feel that it is not a... View Details
Keywords: by Mallory Stark & Martha Lagace
- 07 Jun 2004
- What Do You Think?
How Important are Big Ideas?
controversial—essentially argues that information technology is highly overrated in providing competitive advantage and should not be regarded as an important source going forward, at least at the level of an individual organization. Other writers fret about the View Details
Keywords: by James Heskett
- 30 Sep 2002
- Research & Ideas
Use the Psychology of Pricing To Keep Customers Returning
attention to sunk costs. We go to plays or concerts that, in retrospect, we'd rather not go to simply because we have a $50 ticket in the pocket. Similarly, one of my colleagues describes a person who pays $300 to join a tennis club, only to come down with tennis... View Details
Keywords: by Manda Mahoney
- 09 Jan 2018
- First Look
First Look at New Research and Ideas, January 9, 2018
multidisciplinary treatment of head and neck cancers. Methods: Four prospective treatment-based bundles were developed for patients with selected head and neck cancers. These risk-adjusted bundles covered 1 year of care that began with... View Details
Keywords: Sean Silverthorne
- 24 May 2011
- First Look
First Look: May 24
gaining ground in banking. In light of the recent financial crisis, several commentators concluded that the continuing expansion of risk measurement is dysfunctional (Power, 2009; Taleb, 2007). This paper asks whether the expansion of... View Details
Keywords: Sean Silverthorne
- 22 Aug 2017
- First Look
First Look at New Research and Ideas, August 23
industrial production (Alfaro and Chen, 2014). Using a unique worldwide plant-level dataset that reports detailed location, ownership, and operation information for plants in over 100 countries, we construct a spatially continuous index... View Details
Keywords: Sean Silverthorne
- 20 Apr 2010
- First Look
First Look: April 20
generated in the rubber chain, it was mostly appropriated by foreigners. This view is in tune with the global commodity chain approach that argues that manufacturing/core economies absorb the bulk of surplus generated in the commodity chain. This paper challenges both... View Details
Keywords: Martha Lagace
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
inspiration and guidance do you think retailers could draw from the Toyota Production System (TPS)? A: TPS highlights include the power of focusing and executing the operational details; the vital role of continuous process improvement;... View Details
- 05 Nov 2009
- Research & Ideas
A Market for Human Cadavers in All but Name?
trying to secure specimens. Alongside primary medical education providers, a large number and wide range of other users are also trying to secure cadavers for their own needs. The continuing training of medical doctors, for instance,... View Details
- 21 Apr 2020
- Research & Ideas
7 Successful Battle Strategies to Beat COVID-19
continuously update plans and actions against rapidly shifting challenges. 1. Pierce the fog of war Carl von Clausewitz, a Prussian general and military theorist, coined the term "fog of war." He understood that a strategy... View Details
Keywords: by Euvin Naidoo