Publications

July 2007 (Revised April 2008)
Teaching Note

Tiffany & Co. (TN)

By: Frances X. Frei

Keywords: Apparel and Accessories Industry; Apparel and Accessories Industry

29 Sep 2015
First Look

September 29, 2015

Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49708 Published first online September 16, 2015 Journal of the American Medical Informatics Association Incorporating Longitudinal Pediatric Patient-centered Outcome Measurement into the Clinical Workflow... View Details

Keywords: Sean Silverthorne

06 Jan 2012
Op-Ed

Where Green Corporate Ratings Fail

illustration of this omission, Apple, a US consumer electronics manufacturer, publicly resigned in 2009 from the US Chamber of Commerce, the largest business lobbying group in the country. "Apple... View Details

Keywords: by Michael Toffel & Auden Schendler; Information; Publishing

01 Jun 2003
News

Student Conferences, at a Glance

Bhusri, general partner, Greylock “After 9/11, do we want or need an ID card? From a technology stand-point, that’s a no-brainer. We need to get our act together first on policy and cultural issues.” — Mark Cleverley, senior consultant, IBM’s Institute for View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

22 Feb 2011
Research & Ideas

Most Popular Articles, Papers of the Decade

much better. In this article, professor and Balanced Scorecard guru Robert S. Kaplan introduces BSC Customer Profitability Metrics. From Balanced Scorecard Report. Marketing Your Way Through a Recession Published: March 3, 2008 In a recession, View Details

Keywords: by Sean Silverthorne

24 Apr 2006
Research & Ideas

Managing Alignment as a Process

To create synergy, we require more than a concept and a strategy. The enterprise value proposition defines the strategy for value creation through alignment, but it doesn't describe how to achieve it. The alignment strategy must be complemented with an alignment... View Details

Keywords: by Robert S. Kaplan & David P. Norton; Apparel & Accessories; Apparel & Accessories; Apparel & Accessories; Apparel & Accessories

February 26, 2010
Article

Book Excerpt: Denial at Sears

By: Richard S. Tedlow

Keywords: Consumer Products Industry; Consumer Products Industry

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June 2000
Case

Rebirth of the Swiss Watch Industry, 1980-1992 (A)

By: Michael L. Tushman and Daniel Radov

The Swiss watch industry has been devastated by new entrants from Asia in the low- and mid-priced watch segments. Japanese and Hong Kong firms have used quartz technology to lower costs dramatically. Nicolas Hayek, president of a Swiss consulting firm, is asked to help... View Details

Keywords: Information Technology; Product Development; Organizational Structure; Change Management; Alignment; Product Positioning; Brands and Branding; Management Teams; Apparel and Accessories Industry; Apparel and Accessories Industry; Switzerland

01 Mar 2004
News

Ron Shaich’s Café Society

the attention of consumers on the go, fresh bread fans, and people looking for a place to relax with a cup of coffee in the afternoon. Expected to top $1 billion in sales this year, the publicly held Panera has also satisfied the... View Details

Keywords: Susan Young; Food Services and Drinking Places; Hospitality

05 Apr 2010
Research & Ideas

HBS Cases: iPads, Kindles, and the Close of a Chapter in Book Publishing

Two days ago, the first buyers of Apple's iPad began putting it through its paces, playing games, navigating the Internet, and downloading electronic books. That groan you heard was from dozens of book publishers across the United States,... View Details

Keywords: by Julia Hanna; Information; Publishing; Entertainment & Recreation

01 Dec 2006
News

One-on-One with Jeff Hicks

research of on-staff social anthropologists to guide its campaigns? This business has been founded on consumer research, trend analysis, and focus groups, so that advertisers can find a way to piggyback on a trend. Unfortunately, you... View Details

Keywords: Julia Hanna; Advertising, Public Relations, and Related Services; Professional Services

January 2019 (Revised July 2019)
Case

New Balance: Managing Orders and Working Conditions

By: Michael W. Toffel, Eileen McNeely and Matthew Preble

New Balance Athletics, Inc., a major U.S.-based athletic footwear and apparel brand, sources most of its footwear products from independent suppliers whose factories are located in China, Indonesia, and Vietnam. Monica Gorman, vice president of responsible leadership... View Details

Keywords: Footwear; Athletic Footwear; Manufacturing; CSR; Sustainability; Quality Management; Supply Chains; Operations; Management; Production; Working Conditions; Corporate Social Responsibility and Impact; Labor and Management Relations; Supply Chain Management; Supply Chain; Order Taking and Fulfillment; Apparel and Accessories Industry; Apparel and Accessories Industry

May 1994 (Revised May 1995)
Case

Laura Ashley (B): Defining a Strategy

By: Richard L. Nolan

A turnaround CEO engineers a business transformation and formulates short-term and long-term strategy after assessing the business situation. View Details

Keywords: Organizational Change and Adaptation; Change Management; Management Teams; Business Strategy; Consumer Products Industry; Consumer Products Industry

July 1990 (Revised April 1998)
Supplement

Nordstrom: Dissension in the Ranks? (B)

By: Robert L. Simons and Hilary Weston

Presents a follow-up to the (A) case. View Details

Keywords: Rank and Position; Conflict and Resolution; Consumer Products Industry; Consumer Products Industry