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Show Results For
- All HBS Web
(967)
- News (92)
- Research (747)
- Events (1)
- Multimedia (3)
- Faculty Publications (335)
- Web
Online Finance & Accounting Courses | HBS Online
decision-making. We recommend beginning this pathway with Financial Accounting. Financial Accounting Leading with Finance Strategic Financial Analysis Capital Markets: For professionals looking to improve their understanding of the... View Details
- 07 Apr 2009
- First Look
First Look: April 7, 2009
own partners. The case explores whether these initiatives will lead to a long-term competitive advantage. The firm believes what really will produce competitive advantage is its "Me-To-You-Mindset"... View Details
Keywords: Martha Lagace
- 30 Nov 2021
- In Practice
What's the Role of Business in Confronting Climate Change?
The 26th annual United Nations Climate Change Conference of the Parties, also known as COP26, ended with a hard-fought pact that called on businesses and governments to meet their climate change goals faster. The event followed an August report by the Intergovernmental... View Details
Keywords: by Lynn Schenk and Dina Gerdeman
- Web
Accounting & Management Awards & Honors - Faculty & Research
Student Award from Columbia Business School. Ethan C. Rouen : Selected as a 2015 Doctoral Fellow by the W. Edwards Deming Center for Quality, Productivity, and Competitiveness at Columbia Business School. George Serafeim : Winner of the... View Details
- Article
Are Self-service Customers Satisfied or Stuck?
This paper investigates the impact of self-service technology (SST) usage on customer satisfaction and retention. Specifically, we disentangle the distinct effects of satisfaction and switching costs as drivers of retention among self-service customers. Our empirical... View Details
Keywords: Service Delivery; Information Technology; Customer Satisfaction; Competition; Cost; Banks and Banking; Behavior; Market Transactions; Management Analysis, Tools, and Techniques
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "Are Self-service Customers Satisfied or Stuck?" Production and Operations Management 19, no. 6 (November–December 2010). (Awarded the Decision Sciences Institute Stan Hardy Award for Outstanding Paper Published during 2010 in the Field of Operations Management.)
- Web
Health Care - Faculty & Research
Kumar, Kevin Schulman and Karen Staman Health care administration educators are at a crossroads: the health care sector is rife with inefficiencies, erratic quality, unequal access, and sky-high costs, complex problems which call for innovative solutions, and yet,... View Details
Robert C. Merton
Robert C. Merton is the School of Management Distinguished Professor of Finance at the MIT Sloan School of Management.
Merton is University Professor Emeritus at Harvard University and was the George Fisher Baker Professor of... View Details
- 28 Nov 2018
- HBS Case
On Target: Rethinking the Retail Website
jimkruger In the mid-1990s, Target was a discount superstore behemoth. The retailer had set itself apart from chief rival Walmart with a focus on more upscale but wallet-friendly fashion and lifestyle lines, spurring double-digit growth by double-digits each year for... View Details
- Web
Business Fundamentals Course - CORe | HBS Online
Demand: Foundations Strategies for Assessing and Increasing Demand Suppliers and Cost Markets Competition and Differentiation Featured Exercises Develop effective pricing strategies Apply conjoint analysis... View Details
- 13 Mar 2012
- First Look
First Look: March 13
census. We document a shift to smaller shops following a 1996 regulatory change that increased the costs of opening large stores. Our analysis suggests that total factor productivity (TFP) of multi-store retail chains fell after the... View Details
Keywords: Sean Silverthorne
- 23 Mar 2010
- First Look
First Look: March 23
United States. In recent years, however, this centralized approach to the collection and analysis of adverse events through doctor-initiated case reports has been superseded by innovative, though episodic, pharmacoepidemiological studies... View Details
Keywords: Martha Lagace
- Web
Our Team - Impact Investments
Previously, Jonah was a Team Lead at Goldman Sachs where he led contracted projects on market research, competitive intelligence, and people strategy. Before joining GS, Jonah served as a Consultant with Cognoscere on an education... View Details
- 14 Jul 2009
- First Look
First Look: July 14
phenomenological assumptions in negotiation research. Analysis of the citation rates of the articles in our data set by non-negotiation organizational research indicates that more open systems assumptions increase the likelihood that a... View Details
Keywords: Martha Lagace
- 14 Nov 2007
- First Look
First Look: November 14, 2007
leadership position against aggressive competition in a rapidly shifting and uncertain technological environment. Traces the evolution and transformation of the company and highlights the difficult choices Thomson faces in an... View Details
Keywords: Martha Lagace
- 23 Dec 2008
- First Look
First Look: December 23, 2008
StarNight Hotel Construction Bid: Real Time Competition on Schedule, Scope, and Cost Harvard Business School Case 209-067 The case is intended for use with the HBS Educational Technology Group "Construction Bidding Simulation."... View Details
Keywords: Martha Lagace
- 03 Nov 2009
- First Look
First Look: Nov. 3
water purification solution. We find that higher prices screen out those who use the product less. By contrast, we find no consistent evidence of sunk-cost effects. Welfare Payments and Crime Author:C. Fritz Foley Publication:The Review of Economics and Statistics... View Details
Keywords: Martha Lagace
John A. Deighton
John Deighton is The Harold M. Brierley Professor of Business Administration Emeritus at Harvard Business School. He is an authority on consumer behavior and marketing, with a focus on digital and direct marketing. He teaches in the area of Big Data in Marketing,... View Details
- 15 Jul 2008
- First Look
First Look: July 15, 2008
turning to appraisers, actuaries, and evaluators, whether internal, external, or a combination. The Competitive Imperative of Learning Author:Amy C. Edmondson Publication:HBS Centennial Issue. Harvard Business Review 86, nos. 7/8 (July -... View Details
Keywords: Martha Lagace
- 05 Mar 2013
- First Look
First Look: March 5
from its traditional focus on the midstream of the value chain. The case raises questions involving competitive positioning, corporate strategy, sustainable development, and the management of business and political risk. Purchase this... View Details
Keywords: Sean Silverthorne
- 20 Jul 2010
- First Look
First Look: July 20
pivotal one for Jiamei. It had planned to open dozens of more clinics during the year. At the same time, Liu was facing stiff competition from regional and international private dental clinic competitors, high-end private hospitals, and... View Details
Keywords: Martha Lagace