Publications

01 Dec 2017
News

The Power of Cultural Understanding

years. As an endorsement of this international focus, Jafar has established a fund to support the MENA Research Center in Istanbul, its Dubai Research Office, and other HBS activities throughout the region. The expansion View Details

01 Dec 1997
News

A Piece of the Action

There is electricity in the air at 7:00 a.m. at Il Fornaio, Palo Alto's hottest breakfast spot. The cappuccino maker runs nonstop, the energetic waitstaff hustles to and from the kitchen, a steady stream of Silicon Valley celebs walk in... View Details

Keywords: Susan Young

01 Apr 1996
News

Stewards of the Seventh Generation

chairman of the privately held S.C. Johnson & Son, Inc. (more popularly known as SC Johnson Wax), thinks of the story as more than a charming anecdote. "In my dreams I fantasize that someday Johnson Wax will... View Details

Keywords: Marguerite Rigoglioso, Garry Emmons, Linda Goodspeed, and Elaine Gottlieb

11 Aug 2014
HBS Case

The Business of Behavioral Economics

of these principles with individuals, can they be used by companies to help employees meet their health and other goals? Norton has been experimenting with one behavioral economic principle—social norming—in order to test incentives for... View Details

Keywords: by Michael Blanding; Food & Beverage; Health

November 2007
Article

A Model of Consumer Learning for Service Quality and Usage

By: Raghuram Iyengar, Asim Ansari and Sunil Gupta

In many services, e.g., the wireless service industry, consumers choose a service plan based on their expected consumption. In such situations, consumers experience two forms of uncertainty. First, consumers may be uncertain about the quality of their service provider... View Details

Keywords: Experience and Expertise; Customer Value and Value Chain; Learning; Price; Knowledge Use and Leverage; Marketing Strategy; Consumer Behavior; Service Delivery; Quality; Risk and Uncertainty; Service Industry

03 May 2010
Research & Ideas

What Is the Future of MBA Education?

entitled "The Future of MBA Education," and Srikant and I were responsible for preparing and leading it. Our initial goal was simply to gather enough material to conduct a day-long conversation with our... View Details

Keywords: by Martha Lagace; Education

May 2022
Article

Coins for Bombs: The Predictive Ability of On-Chain Transfers for Terrorist Attacks

By: Dan Amiram, Evgeny Lyandres and Daniel Rabetti

This study examines whether we can learn from the behavior of blockchain-based transfers to predict the financing of terrorist attacks. We exploit blockchain transaction transparency to map millions of transfers for hundreds of large on-chain service providers. The... View Details

Keywords: Blockchain; Bitcoin; Accounting; AI and Machine Learning; National Security; Governing Rules, Regulations, and Reforms

This study examines whether we can learn from the behavior of blockchain-based transfers to predict the financing of terrorist attacks. We exploit blockchain transaction transparency to map millions of transfers for hundreds of large on-chain service providers.... View Details

22 Sep 2010
Working Paper Summaries

The Task and Temporal Microstructure of Productivity: Evidence from Japanese Financial Services

Keywords: by Bradley R. Staats & Francesca Gino; Banking

2010
Working Paper

A 'Value-Free' Approach to Values (PDF File of PowerPoint Slides)

By: Michael C. Jensen and Werner Erhard

We argue here that the three factors we identify as constituting the foundation for being a leader and the effective exercise of leadership can also be seen as "A 'Value-Free' Approach to Values" that proves to be very effective in allowing students to acquire the... View Details

Keywords: Leadership Development; Attitudes; Values and Beliefs

SSRN

23 May 2013
Working Paper Summaries

Board Games: Timing of Independent Directors’ Dissent in China

Keywords: by Juan Ma & Tarun Khanna

May 2018
Article

Effects of an Information Sharing System on Employee Creativity, Engagement, and Performance

By: Shelley Xin Li and Tatiana Sandino

Many service organizations rely on information sharing systems to boost employee creativity to meet customer needs. We conducted a field experiment in a retail chain, based on a registered report accepted by Journal of Accounting Research, to test whether an... View Details

Keywords: Information; Knowledge Sharing; Employees; Creativity; Performance

September 2011
Article

Up Close and Personal: Developing Foundations for Leader Development through Personalization of Management Learning

By: Gianpiero Petriglieri, Jack D. Wood and Jennifer L. Petriglieri

This paper examines the process through which management students develop personal foundations (such as self-awareness, self-management, and a grounding life narrative) for the ongoing development and practice of leadership. We conducted an inductive, qualitative study... View Details

Keywords: Leadership Development; Innovation and Invention; Personal Development and Career; Curriculum and Courses; Customization and Personalization; Learning; Management Practices and Processes; Business Education

11 Jul 2005
Research & Ideas

The New International Style of Management

international norms in the area of stakeholder relations (e.g., human- and workers-rights issues, and environmental matters). Thus, among its other ramifications, globalization is forcing companies to operate and View Details

Keywords: by Garry Emmons

Article

Understanding the Advice of Commissions-Motivated Agents: Evidence from the Indian Life Insurance Market

By: Santosh Anagol, Shawn Cole and Shayak Sarkar

We conduct a series of field experiments to evaluate the quality of advice provided by life insurance agents in India. Agents overwhelmingly recommend unsuitable, strictly dominated products, which provide high commissions to the agent. Agents cater to the beliefs of... View Details

Keywords: Advice; Customers; Insurance; Service Operations; Motivation and Incentives; Ethics; India

05 Nov 2019
News

The problem isn’t that women lack confidence — it’s that men have too much of it

2023
Article

Post Hoc Explanations of Language Models Can Improve Language Models

By: Satyapriya Krishna, Jiaqi Ma, Dylan Slack, Asma Ghandeharioun, Sameer Singh and Himabindu Lakkaraju

Large Language Models (LLMs) have demonstrated remarkable capabilities in performing complex tasks. Moreover, recent research has shown that incorporating human-annotated rationales (e.g., Chain-of-Thought prompting) during in-context learning can significantly enhance... View Details

Keywords: AI and Machine Learning; Performance Effectiveness