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- All HBS Web
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- News (719)
- Research (764)
- Events (6)
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- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
large reallocation of modern information technology, with particular links to communications. Some of it broke. The best organizations have had the ability to expand existing capacity because the technology did not break under the strain.... View Details
Keywords: by Sean Silverthorne
- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
In this case, the most profitable 40 percent of customers generate 130 percent of annual profits; the middle 55 percent of customers break even, and the least profitable 5 percent of customers incur losses equal to 30 percent of annual... View Details
Keywords: by Robert S. Kaplan
- 31 Jan 2018
- Research & Ideas
American Idle: Workers Spend Too Much Time Waiting for Something to Do
example, at a call center in which the number of calls fluctuates. In other cases, however, managers may allocate work poorly, leaving employees with nothing to do, or equipment could malfunction or break down, leaving workers unable to... View Details
Keywords: by Michael Blanding
- 16 Jan 2006
- Research & Ideas
Adam Smith, Behavioral Economist?
be that they should weigh carefully the costs of breaking trust and of risking reputation. The formal study of behavioral economics exactly relates psychological factors to economic behavior, and even more recently has been exploring the... View Details
Keywords: by Ann Cullen
- 27 Jun 2011
- Research & Ideas
Recovering from the Need to Achieve
We all know "Joe." He's the guy who leaves his coat on his chair so the boss thinks he worked all night. He boasts loudly in the break room about how much time he spends zigzagging the planet for work. He pretends to listen to... View Details
Keywords: by Kim Girard
- 18 Apr 2000
- Research & Ideas
Learning in Action
their small, tailor-made orders from eight to ten months to weeks or days. Because they were breaking new ground, not only in the bearing industry, but also in manufacturing, the challenge clearly demanded exploratory learning. A design... View Details
Keywords: by David A. Garvin
- 11 Aug 2003
- Research & Ideas
Why Budgeting Kills Your Company
management's time. Most companies' approach to budgeting increases the chances that the process will be arduous, expensive, and frustrating, says Jeremy Hope, coauthor with Robin Fraser of Beyond Budgeting: How Managers Can Break Free... View Details
Keywords: by Loren Gary
- 14 Jan 2020
- Research & Ideas
The Business Case for Becoming a Jack-of-All-Trades
in, and thus quicker to jump on novel knowledge when it appears. For academic researchers, the finding implies that perhaps hyper-specialization isn’t always the way to get ahead. “You see lots of universities encouraging cross-disciplinarity and View Details
Keywords: by Michael Blanding
- 17 Nov 2016
- Op-Ed
What's Behind the Unexpected Trump Support from Women
now what? The most troubling consequences of this election are not for those women in leadership positions who are pushing forward to break new ground, although it is clearly a disappointment for those of us who hope to see more women in... View Details
Keywords: by Laura Morgan Roberts and Robin Ely
- 25 Jan 2010
- Research & Ideas
A Macroeconomic View of the Current Economy
deficit spending send the signal that demand will increase, and thus both aim to break the cycle of negative expectations about the economy. Q: What's a good way to think about foreign direct investment in the United States? Are we... View Details
Keywords: by Sean Silverthorne
- 06 Jan 2020
- Research & Ideas
Motivate Your High Performers to Share Their Knowledge
however, may not be enough. “You need to have more active or curated interviews, giving people a reason to talk to one another, and an agenda so they can reflect on their strengths and opportunities for growth,” Stanton says. “You don’t have to View Details
Keywords: by Michael Blanding
- 04 Dec 2019
- Book
Creating the Experimentation Organization
to the people who work for you? That doesn’t mean leaders are superfluous, however. In order to reap the benefits of experimentation, Thomke says leaders must set out a roadmap to determine a company’s strategic objectives and break those... View Details
Keywords: by Michael Blanding
- 04 Mar 2020
- Research & Ideas
How Schmoozing with the Boss Helps Men Get Promoted
has,” says Harvard Business School Assistant Professor Zoe B. Cullen, who coauthored the paper with Ricardo Perez-Truglia of the University of California, Anderson. Some companies have taken steps to break down barriers for women in the... View Details
Keywords: by Dina Gerdeman
- 13 Apr 2009
- Research & Ideas
Kind of Blue: Pushing Boundaries with Miles Davis
of each, and anyone can hear it. The case is aimed at trying to see how he did it. Martha Lagace: What about the creation of Kind of Blue piqued your curiosity? Rob Austin: A few things. The first is, as I've mentioned, that it was a dramatic View Details
- 14 Jun 2010
- Research & Ideas
The Hard Work of Measuring Social Impact
professor Herman "Dutch" Leonard), for nonprofit board members, in November. In two working papers that break down what makes social impact easier or more difficult to measure (one coauthored with HBS professor V. Kasturi Rangan), Ebrahim... View Details
Keywords: by Julia Hanna
- 17 Nov 2020
- Research & Ideas
Why a Blended Workforce May Be Key to Lasting Competitive Advantage
In recent years, companies have been anxious about the lack of skilled workers to fill pivotal jobs. But then came COVID-19 and a subsequent recession. The ensuing business turmoil and record-high unemployment may have temporarily distracted companies from their... View Details
Keywords: by Joseph B. Fuller
- 17 Jun 2015
- Lessons from the Classroom
Excellence Comes From Saying No
and harder and harder. To break out of that you don't need any more capability, but you do need enormous courage to say, if I am going to be really good at something, I am going to be bad at something else. If I am going to compete on... View Details
Keywords: by Michael Blanding
- 02 Jun 2010
- What Do You Think?
How Do You Weigh Strategy, Execution, and Culture in an Organization’s Success?
sustainable without a framework of cultural values and rules." Drew Williamson pictured the relationship as "a virtuous circle that can break at any of the three points. It starts with a happy, innovative culture that generates... View Details
Keywords: by Jim Heskett
- 25 Jan 2017
- HBS Case
How Should Advertisers Respond to Consumer Demand for Whiter Skin?
has no business interfering with products that aren’t breaking laws and, more importantly, are clearly meeting a real consumer need. “It was a powerful argument that played out strongly,” Deshpandé says of the discussion among the... View Details
- 20 Oct 2010
- Op-Ed
Export Competitiveness: Reversing the Logic
Newfarmer, Peter Walkenhorst (eds.) (2009), Breaking Into New Markets: Emerging Lessons for Export Diversification, World Bank, Washington, D.C.: 2009. Wood, A., J. Mayer (2009). "Has China de-industrialised other developing... View Details
Keywords: by Christian Ketels