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  • 08 Sep 2003
  • Research & Ideas

A Bold Proposal for Investment Reform

fully solve the recent problems. Q: Are there inherent flaws in the set up of an asset management business? Given that it is a business, can it properly look after View Details
Keywords: by Ann Cullen; Financial Services
  • 12 Jan 2015
  • Research & Ideas

Regulators Ease Up on Companies Generating Political Benefits

in the top 25 percent of charity care were 26 percent less likely to be sanctioned for upcoding than those in the bottom 25 percent. In addition,... View Details
Keywords: by Michael Blanding
  • 19 Aug 2013
  • Research & Ideas

Studying How Income Inequality Shapes Behavior

It's clear that inequality in America has grown at a fast clip in recent years. From 1980 to 2010, the top 1 percent's share of income has doubled from 10 percent to 20 percent, while View Details
Keywords: by Michael Blanding
  • 07 Jul 2020
  • Research & Ideas

Market Investors Pay More for Resilient Companies

The steep market drop in the early days of the COVID-19 crisis is being used as a laboratory to study the importance of companies investing in stakeholder relations with their employees, suppliers, and customers, and how those investments could be strategic resources... View Details
Keywords: by Kristen Senz; Financial Services
  • 28 May 2012
  • Research & Ideas

A Pragmatic Alternative for Creating a Corporate Social Responsibility Strategy

Associates. A social responsibility strategy should fulfill two goals: create a positive social impact, and enhance the company's brand, reputation, employee morale, and/or its bottom line, Rangan says. "But... View Details
Keywords: by Dina Gerdeman
  • 10 Jan 2008
  • Sharpening Your Skills

Sharpening Your Skills: Operations Management

more than the statement presented in company documents; it's the actual aggregation of commitments and their relationship to the realized... View Details
  • 01 Oct 2001
  • What Do You Think?

Will Information Technology Really Turn Organizations Upside Down This Time?

fact, the implementation of information technology generally has been quite disappointing to the "fighting bottom line" in View Details
Keywords: by James Heskett
  • 03 Aug 2015
  • Research & Ideas

Why Fierce Competitors Apple and Amazon Became ’Frenemies’ Over eReaders

researchers use a complex mathematical model to get to the bottom of just why enemies might decide to share a locker. It boils down to a difference in how they make their... View Details
Keywords: by Michael Blanding; Information; Publishing; Technology
  • 02 Jul 2012
  • Research & Ideas

Why Good Deeds Invite Bad Publicity

There is next to no evidence that CSR positively adds to a company's bottom line, according to Felix Oberholzer-Gee, the Andreas Andresen Professor of Business Administration... View Details
Keywords: by Michael Blanding; Energy
  • 30 Sep 2013
  • Research & Ideas

Do Mergers Hurt Product Quality?

of the rankings in a year before its parent company was acquired but ranked toward the bottom post-merger, the... View Details
Keywords: by Carmen Nobel; Consumer Products
  • 04 Oct 2004
  • What Do You Think?

Does Speed Trump Intellectual Property?

Summing Up This month's column, in the eyes of several respondents, represents the struggle of competitive strategies based on process versus... View Details
Keywords: by James Heskett
  • 11 Nov 2013
  • Research & Ideas

A Smarter Way to Reduce Customer Defections

like in the case of email. But sometimes it's substantial, where companies are sending high-gloss brochures." Bottom Line The new method... View Details
Keywords: by Dina Gerdeman; Retail; Service
  • 24 Nov 2014
  • Research & Ideas

Corrupting Silence: Companies Must Speak Up Against Bribes

for contracts in developing countries where the rule of law isn't as well enforced. In both anecdotal and empirical research, however, Healy has found that corruption may not be as necessary as it is... View Details
Keywords: by Michael Blanding
  • 03 Feb 2020
  • What Do You Think?

Can an Organization Have Too Much 'Rebel Talent'?

homogeneous teams can feel more effective.” Challenges to rebel leadership One of the challenges of employing rebel talent is that the process... View Details
Keywords: by James Heskett
  • 17 Feb 2016
  • Research & Ideas

Man vs. Machine: Which Makes Better Hires?

tenure. On average, workers hired by managers who made fewer exceptions (those in the bottom quarter of exception rates) stayed on average 120 days; those hired by managers who... View Details
Keywords: by Michael Blanding; Employment
  • 21 Jul 2003
  • Research & Ideas

Don’t Get Buried in Customer Data—Use It

To illustrate how Cisco uses these three layers, Cunningham cites a hypothetical example. Assume that for a given year, the average score for product reliability has slipped a bit. Drilling down to the View Details
Keywords: by Jean Ayers
  • 08 Jan 2014
  • What Do You Think?

Do Productivity Increases Contribute to Social Inequality?

growth. One respondent turned the topic on its head, posing a more interesting question of whether equality fosters productivity. Several felt that innovation and productivity increases are leading to... View Details
Keywords: by James Heskett
  • 24 May 2004
  • Research & Ideas

Becoming an Ethical Negotiator

The book What's Fair: Ethics of Negotiators is a rich collection of pointers from professional dealmakers, attorneys, academic specialists, and, not least, ethicists. Michael... View Details
Keywords: by Martha Lagace
  • 18 Jun 2001
  • Research & Ideas

When In-House Research Isn’t Enough

in a marketplace that you have a good chance to dominate. Bottom line: higher margins and more revenues for you. These sorts of assumptions may still prevail in, say, pharmaceuticals, but all bets are off as... View Details
Keywords: by Jim Aisner
  • 02 Jun 2014
  • Research & Ideas

Excerpt: ‘A Social Strategy’

numbers, many of those responsible for social engagement online reached out to key decision makers in the company to try to obtain an ever-larger budget for such efforts. Invariably, however, they are met... View Details
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