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  • 27 Jul 2010
  • First Look

First Look: July 27

http://papers.ssrn.com/sol3/papers.cfm?abstract_id=972044 Corporate Governance at the World Bank and the Dilemma of Global Governance Authors:Ashwin Kaja and Eric Werker Publication:The World Bank Economic... View Details
Keywords: Martha Lagace
  • 01 Jun 2004
  • News

Alumni Bookshelf

America by Alan Rabinowitz (MBA 1950) (M.E. Sharpe) Covering the growth of American cities and suburbs during the 20th century, Rabinowitz chronicles the influences that led to the American landscape of today. Quarter Notes and Bank Notes... View Details
Keywords: Publishing Industries (except Internet); Information
  • Article

Are Self-service Customers Satisfied or Stuck?

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
This paper investigates the impact of self-service technology (SST) usage on customer satisfaction and retention. Specifically, we disentangle the distinct effects of satisfaction and switching costs as drivers of retention among self-service customers. Our empirical... View Details
Keywords: Service Delivery; Information Technology; Customer Satisfaction; Competition; Cost; Banks and Banking; Behavior; Market Transactions; Management Analysis, Tools, and Techniques
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  • Mar 2012
  • Article

How to Make Finance Work

and generated new ones. The rest of the economy, however, has not been well served by the financial sector's boom. First, the shift from deposit-based banking to a market-based "shadow banking" system, without adequate... View Details
  • 21 Aug 2000
  • Research & Ideas

Faculty Research Looks to Latin America

particular social welfare decisions. Current research: "Is Brazil on the Path of Sustainable Growth and Development?" Laura Alfaro Alfaro: "I want to look at competition for foreign direct investment through the eyes on... View Details
Keywords: by Martha Lagace
  • Student-Profile

Erica Moszkowski

Williams College. Degree in hand, Erica accepted a position as a research assistant at the Federal Reserve Bank of New York, where she witnessed how economic modeling translates into policy decisions. She became passionate about pursuing... View Details
  • 31 Aug 2010
  • First Look

First Look: August 31

Furthermore, a third experiment shows that people tend to discount the wrongness of crossing ethical boundaries to hurt or help others when the action restores equity. The Private Equity Advantage: Leveraged Buyout Firms and Relationship View Details
Keywords: Sean Silverthorne
  • 01 Mar 2012
  • News

In Memoriam

Emeritus, passed away in October at the age of 78. His work focused on exploring the strategic uses of technology by corporations and the relationship between technological change and competitive strategy, as well as the social... View Details
Keywords: obituraries; Colleges, Universities, and Professional Schools; Educational Services
  • October 2009
  • Teaching Note

GE Money Bank: The M-Budget Card Initiative (TN)

By: Michael L. Tushman, Sebastian Raisch and Christian Welling
Teaching Note for [410052]. View Details
Keywords: Time Management; Change Management; Problems and Challenges; Projects; Banks and Banking; Innovation and Invention; Product Launch; Knowledge; Experience and Expertise; Value; Competition; Operations; Financial Services Industry; Real Estate Industry
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  • 05 Sep 2017
  • First Look

First Look at New Research and Ideas, September 5, 2017

Contemporary Theories and Perspectives on Economic Development Upgrading Regional Competitiveness: What Role for Regional Governments? By: Ketels, Christian H.M. Abstract—The literature on the competitiveness of locations has... View Details
Keywords: Sean Silverthorne
  • 19 Sep 2017
  • First Look

First Look at New Research and Ideas, September 19

out the effect of an increasingly important retail phenomenon (channel integration) on a key factor for inventory management (sales dispersion). Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53103 forthcoming Brookings Papers on Economic Activity... View Details
Keywords: Sean Silverthorne
  • 28 Jun 2004
  • Research & Ideas

Microfinance: A Way Out for the Poor

for someone to get off the ground: enough to buy inventory, rent space, and begin to generate an income in order to feed, clothe, and shelter a family. A legal loan of that amount from a real bank is also the difference between paying... View Details
Keywords: by Martha Lagace
  • 11 Aug 2009
  • First Look

First Look: August 11, 2009

http://www.hbs.edu/research/pdf/10-006.pdf Banking Deregulations, Financing Constraints and Firm Entry Size Authors:William R. Kerr and Ramana Nanda Abstract We examine the effect of U.S. branch banking... View Details
Keywords: Martha Lagace
  • 07 Sep 2020
  • Research & Ideas

How to Help Small Businesses Survive COVID's Next Phase

hours reduce electricity bills? Perhaps for the first time, small-business owners accustomed to monthly accounting might need to track day-to-day spending so they can react quickly to changing economic conditions. Free and low-cost tools from View Details
Keywords: by Danielle Kost; Food & Beverage; Service
  • Fast Answer

Entrepreneurial Marketing

research databases: understand industries, competitive landscape, consumers.   eMarketer: marketing reports and infographics for both B2B and B2C. Also useful for understanding how users are using video, social, and mobile.... View Details
  • October 2007 (Revised November 2007)
  • Case

Barclays Global Investors and Exchange Traded Funds

By: Luis M. Viceira and Alison Berkley Wagonfeld
Provides an overview of the Exchange Traded Funds (EFT) industry and highlights the leadership role that Barclays Global Investors (BGI) has played in this developing asset class. BGI launched its first ETFs under the iShares brand name in 2000, and by mid-2007 BGI was... View Details
Keywords: History; Venture Capital; Asset Management; Stocks; Investment Funds; Leading Change; Expansion; Competitive Strategy; Capital Markets; Global Strategy; Financial Strategy; Banking Industry; Banking Industry; Asia; Europe
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  • 28 Aug 2007
  • First Look

First Look: August 28, 2007

Merchants Bank Harvard Business School Case 307-081 Founded in 1987, China Merchants Bank (CMB) is a pioneer in the use of technical innovation and IT as a competitive tool in... View Details
Keywords: Martha Lagace
  • 06 Nov 2019
  • Op-Ed

Torched Planet: The Business Case to Reinvent Almost Everything

interest to torch the planet. Mark Carney, the Governor of the Bank of England, points out that insured losses from extreme weather events have risen five-fold in the last 30 years. He wonders if the financial markets face the risk of a... View Details
Keywords: by Rebecca Henderson; Energy
  • 11 Dec 2007
  • First Look

First Look: December 11, 2007

perceived as value-destroying and may not improve a firm's competitive advantage. Bank Debt and Corporate Governance Authors:Victoria Ivashina, Vinay Nair, Anthony Saunders, Nadia Massoud, and Roger Stover... View Details
Keywords: Martha Lagace
  • 30 Jun 2009
  • First Look

First Look: June 30

Markets sometimes unravel, with offers becoming inefficiently early. Often this is attributed to competition arising from an imbalance of demand and supply, typically excess demand for workers. However this presents a puzzle, since... View Details
Keywords: Martha Lagace