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- All HBS Web
(1,007)
- People (1)
- News (290)
- Research (567)
- Events (3)
- Multimedia (10)
- Faculty Publications (349)
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- 28 Feb 2017
- First Look
First Look at New Research, February 28
important implications for many platform firms operating in today’s digital economy. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52315 Harvard Business School Case 717-416 DO & CO: Gourmet Entertainment This case is about a global catering,... View Details
Keywords: Sean Silverthorne
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
Dietz, who didn’t realize that children saw the company’s MRI scanners as cold, scary chambers of misery until he visited a hospital and saw for himself. The machines created enough fear and tears that many kids needed to be sedated. The... View Details
- 27 May 2015
- Research & Ideas
Build 'Scaffolds' to Improve Performance of Temporary Teams
Policy (Management) doctoral program at HBS. (Edmondson chaired her dissertation committee.) Prior to the redesign, the hospital used ad hoc groupings in the emergency department—any available nurse would triage a patient, then return the... View Details
- 11 Jan 2022
- Research & Ideas
Feeling Seen: What to Say When Your Employees Are Not OK
healthcare workers in a children’s hospital whether they trusted their coworkers and whether their colleagues had acknowledged their feelings in the previous two weeks. They posed questions like: “When my coworkers see that I am... View Details
Keywords: by Pamela Reynolds
- 28 Mar 2023
- Research & Ideas
The FDA’s Speedy Drug Approvals Are Safe: A Win-Win for Patients and Pharma Innovation
reasons. To evaluate the BTD program, the research team looked at the time spent in late-stage clinical testing, as well as data collected from the FDA’s Adverse Event Reporting System, which relies on reports of negative side effects ranging from headaches and nausea... View Details
- 04 Feb 2002
- Research & Ideas
How a Juicy Brand Came Back to Life
that could use their broader lineups to capture economies of scale. To stave off acquisition by one of those larger competitors, Quaker needed to add a second brand that could capture similar economies. Acutely aware of the make-or-break... View Details
- 22 Aug 2005
- Research & Ideas
The Hard Work of Failure Analysis
that health care organizations typically fail to analyze or make changes even when people are well aware of failures. Whether medical errors or simply problems in the work process, few hospital organizations... View Details
Keywords: by Amy Edmondson & Mark D. Cannon
- 24 Jan 2018
- Research & Ideas
How to Get People Addicted to a Good Habit
soap before meals can dramatically reduce rates of both diarrhea and acute respiratory infections. To that end, major health organizations have poured a lot of money into handwashing education campaigns in the developing world, but to... View Details
Keywords: by Carmen Nobel
- 14 Mar 2022
- Research & Ideas
Lessons from COVID-19: The Business Skills Doctors Need
article, which he co-wrote with physicians Lisa Rotenstein, assistant medical director at Brigham and Women’s Hospital in Boston; and Christine Cassel, professor of medicine at the University of California San Francisco. For many... View Details
- 25 Sep 2019
- Research & Ideas
The Economic Cost of Physician Burnout
long run.” About the Author Michael Blanding is a writer based in the Boston area. [Image: iStock] Related Reading How Electronic Patient Records Can Slow Doctor Productivity Clay Christensen on Disrupting Health Care Research Paper... View Details
- 14 Apr 2022
- Op-Ed
Let’s Move Forward from COVID—Without Forgetting What We’ve Learned
The pandemic is winding down, and the world is moving toward an endemic approach. In the world's COVID-19 epicenter, New York City, businesses, restaurants, and Broadway have reopened now that 4 million New Yorkers have been vaccinated. Testing centers have begun to... View Details
Keywords: by Hise O. Gibson and MaShon Wilson
- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
time its parent company announced $100 million in product donations, including 200,000 face masks to New York City hospitals to help keep healthcare workers safe. Given the prevalence of fake news proliferating in social media, consumers... View Details
Keywords: by Jill Avery and Richard Edelman
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
when. With facial recognition and infrared cameras, there can be time series data collected from your temperature and probably what was in the breaths you exhaled, captured over weeks and years, as you enter vestibules and ride elevators.Further, apartment dwellers,... View Details
Keywords: by Dina Gerdeman
- 26 Nov 2001
- Research & Ideas
How Toyota Turns Workers Into Problem Solvers
processes as disparate as smelting, extrusion, die design, and finance. We also started creating pilot sites in the health care industry. We started our work with a "learning unit" at Deaconess-Glover View Details
- 18 Jul 2019
- Lessons from the Classroom
The Internet of Things Needs a Business Model. Here It Is
service.” One company that has been successful with IoT in health care is Philips, whose imaging division has created connected ultrasound and CT scan machines. Instead of just selling the machines to hospitals, the company has worked... View Details
- 03 Jan 2011
- Research & Ideas
Most Popular Articles of 2010
to Make Careful Decisions? Summing up reader responses, Professor Jim Heskett finds compelling arguments for a process involving intuition based on analysis and experience. Should people also make their own decision-making process more... View Details
Keywords: by Staff
- 28 May 2020
- Research & Ideas
Coronavirus Could Create a 'Bankruptcy Pandemic'
see a ‘pandemic’ of bankruptcy filings in the near future,” Gilson says. “The pandemic analogy is particularly apt, in that if the number of new filings is sufficiently high, the bankruptcy courts, like hospitals treating COVID-19... View Details
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
these narratives A common feature of all resilient businesses we interviewed is that they proactively sought information from a variety of sources, including suppliers, trade associations, and health care professionals. Managers readily... View Details
- 02 Jul 2013
- First Look
First Look: July 2
political system, our review of the literature finds no academic consensus on the consequences of inequality for the health of the economy or the democracy, or for nearly any other macro-level outcome. With the academic community reaching inconclusive and conflicting... View Details
Keywords: Anna Secino
- 22 Jul 2019
- Book
How to Be a Digital Platform Leader
platform’s responsibility to ensure that their users can trust the platform itself. Yes, it is a philosophical change in approach. These are companies that were built as the town square, with the philosophy of “we don’t need to worry about this misuse because the... View Details
Keywords: by Martha Lagace