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  • January–February 2018
  • Article

Some Customers Would Rather Leave Without Saying Goodbye

By: Eva Ascarza, Oded Netzer and Bruce G.S. Hardie
We investigate the increasingly common business setting in which companies face the possibility of both observed and unobserved customer attrition (i.e., “overt” and “silent” churn) in the same pool of customers. This is the case for many online-based services where... View Details
Keywords: Churn; Retention; Attrition; Customer Base Analysis; Hidden Markov Models; Latent Variable Models; Customer Relationship Management; Consumer Behavior
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  • 22 Mar 2018
  • News

Sustainability: A New Way of Doing Business

  • January 2024
  • Supplement

Winning Business at Russell Reynolds

By: Ethan Bernstein and Cara Mazzucco
In an effort to make compensation drive collaboration, Russell Reynolds Associates’ (RRA) CEO Clarke Murphy sought to re-engineer the bonus system for his executive search consultants in 2016. As his HR analytics guru, Kelly Smith, points out, that risks upsetting—and... View Details
Keywords: Restructuring; Talent and Talent Management; Compensation and Benefits; Growth and Development Strategy; Organizational Change and Adaptation; Organizational Culture; Performance Evaluation; Motivation and Incentives; Consulting Industry
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  • September 2014
  • Supplement

HGRM (B): Launching Hoxell, a New IT Venture

By: Lynda M. Applegate, Gabriele Piccoli and Arnold Peinado
Keywords: Entrepreneurial Management; Strategy; Growth Strategy And Execution; Business Models; Disruptive Technologies; Customer Relations; International Business; Entrepreneurship; Management Systems; Operations; Competitive Strategy
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  • 01 Sep 2015
  • News

The Business of Love

perfect date into a massive computer, on punch cards. The computer spit out the most compatible pairings. Neither company lasted long, but the computer- assisted dating model they promoted had a lot in common with the early days of the... View Details
Keywords: April White
  • 10 Feb 2020
  • In Practice

6 Ways That Emerging Technology Is Disrupting Business Strategy

Alexander J. MacKay, an assistant professor of business administration who studies the economics of competition. 4. Platforms are upending traditional business models  ... View Details
Keywords: by Danielle Kost
  • Article

When Being a Model Minority Is Good...and Bad: Realistic Threat Explains Negativity Toward Asian Americans.

By: W.W. Maddux, A. Galinsky, A.J.C. Cuddy and M. Polifroni
The current research explores the hypothesis that realistic threat is one psychological mechanism that can explain how individuals can hold positive stereotypical beliefs toward Asian Americans yet also express negative attitudes and emotions toward them. Study 1... View Details
Keywords: Business Model; Prejudice and Bias; Ethnicity; Groups and Teams; Attitudes; Emotions
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  • 04 Dec 2017
  • HBS Seminar

Andrew Hoffman, University of Michigan Ross School of Business

  • 17 Mar 2008
  • Research & Ideas

The Lessons of Business History: A Handbook

Confined to specialist journals and books, business history research too often lacks the impact it should have on the research and practice of business management and the social sciences, according to the... View Details
Keywords: by Sean Silverthorne
  • 01 Jun 2007
  • News

New Program for Science-Based Businesses

scientific discoveries from the lab to the market. The program is designed for executives with strong science backgrounds as well as nontechnical managers with key business responsibilities. HBS faculty will lead sessions on topics such... View Details
Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training
  • 14 Jul 2023
  • Blog Post

Harvard Business School Announces Its 2023-2024 Blavatnik Fellows

Harvard Business School (HBS) has announced the 2023-2024 cohort of Blavatnik Fellows. Celebrating its tenth anniversary, the Blavatnik Fellowship in Life Science Entrepreneurship was launched in 2013 as part of a gift to Harvard... View Details
  • Video

Introducing the Kraft Precision Medicine Accelerator at Harvard Business School

  • Web

Online Business Analytics Course | HBS Online

Intelligence Analyst at Ministry of Justice New Zealand. I'm leading a few modelling and reporting projects across the Ministry using the knowledge I gained from the course. Hi n Nguy n Th Business... View Details
  • 01 Apr 2001
  • News

Student Conferences Tackle Business Issues

academics for an exploration of new economy themes ranging from getting back to sustainable business models to the emerging wireless landscape. “Over the past year, we have seen a flight to quality in the... View Details
Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training
  • 22 Oct 2010
  • News

Harvard Business School Launches Second Annual Alumni New Venture Contest

  • October 2017 (Revised September 2018)
  • Supplement

Jumia Nigeria: from Retail to Marketplace (B)

By: Ramon Casadesus-Masanell and Namrata Arora
This follow up case study explores the ramifications of Jumia's decision to move from a retail-led to a markplace business model for its e-commerce platform. The case visits the company's successes as well as its many failures when adopting this vendor-led strategy. ... View Details
Keywords: Retail; Marketplace; Inventory; Funding; Business Ecosystems; Business Ecosystem; Competition; Business Model; Globalization; Emerging Markets; Expansion; Logistics; Retail Industry; India; Nigeria; Africa
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  • November 1999 (Revised November 2000)
  • Case

International Business Machines Corporation (C)

By: David F. Hawkins
A financial analyst is examining IBM's 1998 tax note to understand better how the company's 1998 tax note was determined. Teaching purpose: Illustrates deferred tax accounting. View Details
Keywords: History; Earnings Management; Taxation; Decision Making; Business Model; Business Earnings; Information Infrastructure; Mathematical Methods; Private Sector; Accounting Audits; Accounting Industry; Computer Industry
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  • December 2017 (Revised May 2018)
  • Case

Amazon Buys Whole Foods

By: José B. Alvarez, David Lane and Joni Coughlin
The June 2017 news that e-commerce giant Amazon was paying $13.7 billion for organic supermarket chain Whole Foods precipitated a broad sell-off in the shares of grocery retailers and suppliers. Behind the precipitous declines lay recognition that Amazon’s bold move... View Details
Keywords: Amazon; Whole Foods; Grocery; Grocery Delivery; Mergers ＆ Acquisitions; Business Models; Food Value Chain; Agribusiness; Mergers and Acquisitions; Operations; Competitive Strategy; E-commerce; Agriculture and Agribusiness Industry; Retail Industry; Web Services Industry; Food and Beverage Industry; United States
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  • Web

Business & Environment - Faculty & Research

and Michael L. Tushman May–June 2025 | Article | Harvard Business Review Many global companies have made public commitments to sustainability targets. Fulfilling these commitments will require firms to transform their View Details

    Experimentation Works: The Surprising Power of Business Experiments

    * Top 10 Technology Books of 2020 (Forbes)
    * 10 Best Business Books of 2020 (Inc. Magazine)
    * Top Shelf Pick of Best Business Books 2020: Technology & Innovation (Strategy + Business)
    * 9 Best Business Books for 2020... View Details