Publications

August 2002
Case

eBay (C): PayPal Merger

By: Frances X. Frei and Hanna Rodriguez-Farrar

Supplements the (A) case. View Details

Keywords: Mergers and Acquisitions; Internet; Web Services Industry; Web Services Industry

21 Mar 2016
HBS Case

Can Customer Reviews Be 'Managed?'

Research says 85 percent of people will make a purchase after reading online reviews about a product or service. This has had huge implications for the hotel industry and helps explain why TripAdvisor, a massive repository of... View Details

Keywords: by Brian Kenny; Advertising; Travel

21 Nov 2006
First Look

First Look: November 21, 2006

that future work should develop more precise and context-specific theories to help guide research and practice in disparate task and industry domains. Working paper not available. Why Do Firms Hold So Much Cash? A Tax-Based Explanation... View Details

Keywords: Sean Silverthorne

25 Apr 2017
First Look

First Look at New Research, April 25

implications are discussed. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51617 forthcoming Management Science Discretionary Task Ordering: Queue Management in Radiological Services By: Ibanez, Maria, Jonathan R. Clark,... View Details

Keywords: Sean Silverthorne

01 Jun 1999
News

Conference Brings Global Perspective to Cape Town

look at the Career Services and Alumni Web sites. Panel Discussions The two-day conference also consisted of twelve panel discussions, each moderated by an HBS faculty member. Panelists included three South African Cabinet ministers,... View Details

Keywords: Susan Young

25 Feb 2020
News

Beyond the Plastisphere

bacteria, previous attempts to manufacture it at industrial scale were stymied by the need for expensive feedstocks such as sugar and seed oils. Full Cycle, however, coaxes microbes to make PHA from organic waste—banana peels, newspapers,... View Details

Keywords: Alexander Gelfand; Plastics and Rubber Products Manufacturing; Manufacturing

April 1999 (Revised March 2001)
Case

Be Our Guest, Inc.

By: Dwight B. Crane and Penny Joseph

Be Our Guest is a rapidly growing equipment rental company with substantial seasonality in its revenues and profits. In the spring of 1998, the senior management team is reviewing its financial plans in preparation for a meeting with the company's bank. The case... View Details

Keywords: Financial Strategy; Borrowing and Debt; Banks and Banking; Revenue; Management Teams; Business Plan; Forecasting and Prediction; Utilities Industry; Utilities Industry

April 1998
Teaching Note

Xerox Technology Ventures TN

By: Josh Lerner

Teaching Note for (9-295-127) and (9-298-109). View Details

Keywords: Service Industry; Service Industry

February 1998 (Revised April 1998)
Case

Xerox Technology Ventures: January 1997

By: Josh Lerner

Supplements Xerox Technology Ventures: March 1995. View Details

Keywords: Service Industry; Service Industry

September 2014 (Revised September 2015)
Exercise

Project Planning

By: Willy Shih, Pian Shu and Jill Avery

This exercise introduces the basic tools of project management: the project timeline, the task list, and the Gantt chart. It is an exercise for the FIELD 2 course. View Details

Keywords: Project Management; Management Practices and Processes; Manufacturing Industry; Manufacturing Industry; United States

June 2013
Case

Olympic Rent-A-Car U.S.: Customer Loyalty Battles

By: John Deighton and James T. Kindley

The marketing and operations managers for Olympic Rent-A-Car meet to decide how to respond to changes in the loyalty rewards program at the market-leading competitor. The competitor's program gives awards based on dollars spent instead of days rented and eliminates... View Details

Keywords: Customer Relationship Management; Competitive Strategy; Marketing; Operations; Auto Industry; Auto Industry