Operations Management - Publications - Faculty & Research

10 Apr 2013
Research & Ideas

Learning Curve: Making the Most of Outsourcing

shorter read times did not appear to come at the expense of clinical quality; the rates of "discrepancies" reported by customers was low. The researchers point to prior research to explain why. Repeated experience helps the service provider learn the customer's... View Details

Keywords: by Paul Guttry; Health

Payal Agrawal Divakaran

enterprise-focused startups in healthcare, data + AI, and cybersecurity. Every member of the firm has deep operating or investing experience in these segments. .406’s world-class founders and digital health companies are transforming... View Details

Keywords: Venture Capital;#43;#Healthcare

Career Coach

Jon Puz

background spans from small to large companies across most sectors of the industry (particularly health IT / digital health, healthcare services, provider, payor, and some pharma/biotech). Jon also has technology, management consulting... View Details

01 Dec 2005
News

Alumni Achievement Awards: Honorees and Victories

concessions company and building it into Boston Culinary Group, of which he is chairman and CEO. The firm does business in forty states, supplying food and drink to arenas and convention centers and operating theaters, ski resorts, and... View Details

Keywords: Management; Management; Management; Management; Management

Web

Search Fund Fellowship | MBA

operating companies in underserved communities, specifically those that have not traditionally attracted Harvard Business School (HBS) MBAs. The Search Fund Fellowship provides financial support of $65,000 per year to a select number of... View Details

25 Apr 2012
What Do You Think?

How Will the “Age of Big Data” Affect Management?

data?'" That's Paul Nicholas' reaction after reading most of the responses to this month's column. It's not a bad "sense of the meeting," in which many contributors offered suggestions to managers wishing to get the most out of so-called... View Details

Keywords: Re: James L. Heskett

26 Jul 2016
News

Alumni Capture the Essence of Pokemon GO Craze

The Pokemon GO craze swept across the HBS campus in the last few weeks and it’s also gotten the attention of HBS alumni around the world. Beyond sharing the fun of capturing the game’s many little monsters, alumni also are taking note of its rapid spread and... View Details

Keywords: Arts, Entertainment

11 Sep 2009
News

I Network, You Network, He, She, It Networks…

Do future MBAs emerge from the womb with business card in hand? Greet their preschool pals with a firm, not fishy, handshake? HBS alumni so frequently mention the lifelong benefits of connections made at Soldiers Field that I’ve always assumed their networking skills... View Details

Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

Web

Transforming Health Care Delivery - Course Catalog

Susanna Gallani is the Tai Family Associate Professor of Business Administration. Her research focuses on performance management systems in health care organizations and how these systems operate to align... View Details

10 Apr 2007
First Look

First Look: April 10, 2007

media content. Raises issues of how technology interacts with creative processes and outcome possibilities, and also invites discussion of strategic and organizational questions raised by the very different business models of the company's different View Details

Keywords: Martha Lagace

07 Aug 2000
Research & Ideas

Rocket Science Retailing

because in seeking to understand the differences in those forecasts, managers can explore the assumptions implicit in their forecasting techniques. Take Old Navy, a division of the Gap. The company blends bottom-up and top-down... View Details

Keywords: by Marshall L. Fisher, Ananth Raman & Anna Sheen McClelland; Retail

June 1997
Case

Massachusetts General Hospital: CABG Surgery (B)

By: Steven C. Wheelwright and Mikelle Eastley

Once the CABG care path is implemented and other care paths begun, hospital staff and administration examine the resulting data. Further methods of improving care and reducing cost are presented for analysis. View Details

Keywords: Cost Management; Policy; Retention; Management Analysis, Tools, and Techniques; Operations; Performance Improvement; Health Industry

Citation

Educators

Purchase

November 1992 (Revised January 2002)
Case

Process Control at Polaroid (A)

By: H. Kent Bowen and Steven C. Wheelwright

Describes the initial efforts at a film production plant to shift from a traditional QC inspection mentality to a worker-based process control mentality. Students can prepare SPC charts, propose actions needed, and combine steps into an overall action plan. View Details

Keywords: Management Systems; Operations; Quality; Factories, Labs, and Plants; Business Processes; Change Management; Consumer Products Industry; Manufacturing Industry

Citation

Educators

Purchase

01 Apr 2024
News

Generosity Multiplied

There’s little doubt that James Reed (MBA 1990) loves his job. After all, he’s the chairman and CEO of Reed, the United Kingdom’s first and largest jobs website, and he takes the company’s slogan—“Love Mondays”—to heart. Even so, he admits he has a side hustle. When... View Details

10 Aug 2022
News

Generosity Multiplied

Photo courtesy James Reed There’s little doubt that James Reed (MBA 1990) loves his job. After all, he’s the chairman and CEO of Reed—the United Kingdom’s first and largest jobs website—and he takes the company’s slogan, “Love Mondays,” to heart. Even so, Reed admits... View Details

Keywords: Margie Kelley

01 Nov 2020
News

Getting Serious About Diversity: Enough Already with the Business Case

Keywords: Robin J, Ely and David A. Thomas

Profile

Andrew Dervan

management course with Peter Slavin, MD, MBA, president of Massachusetts General Hospital, that opened his eyes to new possibilities. "I was impressed that Dr. Slavin could sit at the table with both the clinical department heads and... View Details

01 Dec 2019
News

Shaping Leaders Who Understand Business and the Environment

company to engage on this issue.” Toffel, as course head for the Technology and Operations Management course, has himself taken the lead on introducing some of these cases. One example is Indigo Agriculture,... View Details

Keywords: April White

22 Jul 2021
News

4 Strategies for Building a Hybrid Workplace that Works

November 2006 (Revised February 2007)
Case

Microsoft Xbox: Changing the Game?

By: Andrei Hagiu

In September 1999, the Microsoft Xbox team was wondering which strategic choices would give it the best chance against the upcoming Sony PlayStation 2. Initially called "Project Midway" within Microsoft, the console project was intended to counter the perceived threat... View Details