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  • 10 Aug 2009
  • Research & Ideas

High Commitment, High Performance Management

CEOs and boards of directors is hard but ultimately the only path to sustained commitment and performance. Human nature is such that we do not want to know the truth, and lower levels are afraid to speak truth to power due to fear, and View Details
Keywords: by Martha Lagace
  • 20 Nov 2023

Veteran Student Perspectives: The Value of an MBA

Join a panel of current veteran students to hear about their experiences at HBS and how they have advanced their skills to enter a variety of industries and even to start their own companies. The panel moderator will be Professor Jim... View Details
  • 09 Jun 2015
  • News

Yat-Pang (MBA 2000) and Helina Au

Yat-Pang (MBA 2000) and Helina Au “I remember Dean Kim Clark greeting us on my first day at HBS,” says Yat-Pang Au. “He said, ‘This will be a transformative experience in your life.’ Fifteen years later, I can confirm the truth of that... View Details
  • 21 Sep 2021
  • Office Hours

Readers Ask: How Can I Gain Power and Influence?

interviewed more than 100 people as we prepared to write the book. We’ve learned so much from every one of them, and we’re using some of their stories in the book to help our readers connect the findings from research in social sciences to the View Details
Keywords: by Kristen Senz
  • Portrait Project

Shivangi Goel

to provide high quality care for hundreds of patients with COVID-19 in a converted conference ballroom without any of the usual resources. This experience defined me and how I deal with adversity, pain and suffering. In just a few months... View Details
  • Web

Video Archive - Business & Environment

Dean Srikant Datar on Business and Climate Change 18 Sep 2023 Student Opportunities and Experiences in Climate and Sustainability at HBS Student Opportunities and Experiences in Climate and Sustainability at... View Details
  • 01 Sep 2023
  • News

Alumni and Faculty Books

Edited by Margie Kelley The Happiness Handbook By Landon Carter (MBA 1967) Marshall and McClintic Publishing Have you ever wished you had the instruction manual for being a happy human on planet Earth? This book will answer some of life’s fundamental questions: Who am... View Details
  • 04 Mar 2014
  • Working Paper Summaries

Consequences to Directors of Shareholder Activism

Keywords: by Ian D. Gow, Sa-Pyung Sean Shin & Suraj Srinivasan
  • Research Summary

Consumer's Relationships with Technologies

 

Susan M. Fournier is involved with two lines of research investigating consumers' relationships with technological products. The first project (with Professor David Mick of the University of Wisconsin) concerns 'everyday technologies' such as... View Details

  • March 2025
  • Article

Does Communicating Measurable Diversity Goals Attract or Repel Historically Marginalized Job Applicants? Evidence from the Lab and Field

By: Erika L. Kirgios, Ike Silver and Edward H. Chang
Many organizations struggle to attract a demographically diverse workforce. How does adding a measurable goal to a public diversity commitment—for example, “We care about diversity” versus “We care about diversity and plan to hire at least one woman or racial minority... View Details
Keywords: Selection and Staffing; Recruitment; Diversity; Goals and Objectives; Communication Intention and Meaning; Behavior
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  • 2020
  • Working Paper

Targeting for Long-Term Outcomes

By: Jeremy Yang, Dean Eckles, Paramveer Dhillon and Sinan Aral
Decision makers often want to target interventions so as to maximize an outcome that is observed only in the long term. This typically requires delaying decisions until the outcome is observed or relying on simple short-term proxies for the long-term outcome. Here we... View Details
Keywords: Targeted Marketing; Optimization; Churn Management; Marketing; Customer Relationship Management; Policy; Learning; Outcome or Result
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  • November 2020 (Revised June 2022)
  • Case

Community-First Public Safety

By: Mitchell B. Weiss and Sarah Mehta
How many police officer positions to fund? In August 2020, the question facing St. Paul Mayor Melvin Carter, which might have seemed routine to another mayor at another time in another place, was anything but. A pandemic had rendered the city some $19-$34 million short... View Details
Keywords: Race; Law Enforcement; Governance; Decision Making; Safety; Social Issues; Public Administration Industry; United States; Minnesota; Saint Paul
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  • 2019
  • Working Paper

Veil-of-Ignorance Reasoning Favors the Greater Good

By: Karen Huang, Joshua D. Greene and Max Bazerman
The “veil of ignorance” is a moral reasoning device designed to promote impartial decision-making by denying decision-makers access to potentially biasing information about who will benefit most or least from the available options. Veil-of-ignorance reasoning was... View Details
Keywords: Policy-making; Procedural Justice; Ethics; Decision Making; Fairness
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  • 08 Apr 2025
  • HBS Seminar

Dan Bartels, University of Chicago

  • 14 Feb 2018
  • HBS Seminar

Ruomeng Cui, Emory University

    Eliminating unintended bias in personalized policies using Bias Eliminating Adapted Trees (BEAT) - PNAS

    An inherent risk of algorithmic personalization is disproportionate targeting of individuals from certain groups (or demographic characteristics such as gender or race), even when the decision maker does not intend to discriminate based on those... View Details

      The Contract Year Phenomenon in the Corner Office: An Analysis of Firm Behavior During CEO Contract Renewals

      This paper investigates how executive employment contracts influence corporate financial policies during the final year of the contract term, using a new, hand-collected data set of CEO employment agreements. On the one hand, the impending... View Details
      • 21 Feb 2023
      • Research & Ideas

      Are Your Employees Passing Up Incentives? Try Promoting the Programs More

      tested their idea through a 2015 field experiment that involved 2,500 participants in a walking program offered by the Evidation health tracking platform. The program paid the walkers small amounts of money based on their total steps. “We... View Details
      Keywords: by Scott Van Voorhis
      • 07 Jan 2016
      • Blog Post

      Is HBS Too Big?

      advantage, not just because of shared knowledge, but also because it creates a cohesive experience in which we can all bond, celebrate, and commiserate together. At the section level, we’ve had a wide variety of events outside of class,... View Details
      • 08 Aug 2005
      • Research & Ideas

      A Balanced Scorecard Approach To Measure Customer Profitability

      The experience of this company is hardly unique. Companies often capture additional business by offering more services. The list is wide-ranging: product or service customization; small order quantities; special packaging; expedited and... View Details
      Keywords: by Robert S. Kaplan