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- Teaching Interest
Transforming Customer Experiences - Executive Education
By: Ryan W. Buell
In today's fast-growing service sector, a new set of frameworks are required to build a robust and competitive service business. Transforming Customer Experiences draws upon the latest research and insights to equip senior managers with a new toolkit for leading... View Details
- Research Summary
Understanding the Drivers and Limits of Corporate Growth
By: Gary P. Pisano
Perhaps no issues garners more attention of senior executives and Boards of Directors than growth. Yet, the underlying factors shaping and limiting corporate growth are poorly understood. Empirically, we know that some corporations grow much faster than... View Details
- Research Summary
Winning Coalitions
James K. Sebenius is examining the most effective ways to generate and sustain cooperation among a corporations many stakeholders. As the number of stakeholders grows, and management actions more often involve players outside the traditional chain of command and... View Details
- Teaching Interest
Women on Boards
By: Paul M. Healy
The program helps women who aspire to be board directors to develop the tools and experience needed to become effective directors. View Details
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