Publications

26 Sep 2013
News

Panera CEO Takes the Food Stamps Challenge

Ron Shaich, the CEO and founder of Panera Bread lived on a food and beverage budget of $4.50 per day for a week. That figure is about the same amount someone receiving food assistance would get per day. He joins Here & Now to share what he’s learned from the... View Details

Keywords: food insecurity; poverty; food stamps; Administration of Economic Programs; Government

October 2007 (Revised May 2008)
Case

World Economic Forum (A)

By: Tarun Khanna, Rakesh Khurana and Forest L. Reinhardt

Covers strategy and leadership. World Economic Forum founder Klaus Schwab has created the world's most famous-and exclusive-global business conference, held annually in Davos, Switzerland, and backed by a formidable membership organization that includes many of the... View Details

Keywords: Conferences; Economics; Globalization; Leadership; Social Enterprise; Welfare; Strategy; Davos

Find at Harvard

October 1997 (Revised September 2007)
Case

Trinity Crystal

By: John A. Davis

The dynamics of a work relationship between an entrepreneurial mother and her daughter are explored. View Details

Keywords: Family Business; Interpersonal Communication; Entrepreneurship; Family and Family Relationships

24 Apr 2014
News

A bold experiment in education

A former corporate financier with Boeing, Ben Kleban (MBA 2005) planned to open a charter school in New York after HBS, but in the wake of Hurricane Katrina, he was inspired to found New Orleans College Prep (NOCP). NOCP now operates three publicly funded, open... View Details

12 Jul 2011
News

Phone Fun

marketing costs down by targeting the teens and twenties age group and by focusing — unlike some competitors — mainly on selling mobile phones. Although Phones 4u offers a range of mobile communication and entertainment equipment,... View Details

Keywords: Telecommunications; Information; Advertising, Public Relations, and Related Services; Professional Services

01 Sep 2013
News

Beantown as a Beacon

partnership with Harvard and MIT—brings free online middle skill-boosting and job-training courses to Boston's community centers, libraries, and high schools. As Boston Mayor Tom Menino's chief of staff Mitch Weiss (MBA 2004) noted,... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Management, Scientific, and Technical Consulting Services; Professional Services

01 Jun 2015
News

Fast Forward

tangible results: The Walmart Foundation cited the research as part of its announcement of a new five-year, $100 million effort to address the skills gap. The initial competitiveness research also inspired the HBS Club of New York to launch a project that connects... View Details

Keywords: Dan Morrell; Executive, Legislative, and Other General Government Support; Government; Elementary and Secondary Schools; Educational Services; Colleges, Universities, and Professional Schools; Educational Services

01 Jun 2009
News

Dispatches from the Global Classroom

There’s a lot of self-learning that goes on in the process of adjusting to a different environment. “Some students are better at reaching across cultures and being effective communicators in ambiguous situations,” continues Abrami, who... View Details

Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services; Social Assistance; Health, Social Assistance; Management, Scientific, and Technical Consulting Services; Professional Services

29 Mar 2023
News

Robert Kraft Launches Campaign to Combat Antisemitism

Photo courtesy New England Patriots Photo courtesy New England Patriots New England Patriots owner Robert Kraft (MBA 1965) launched a $25 million "Stand Up to Jewish Hate" campaign last week, which is "aiming to raise awareness nationwide about soaring incidents of... View Details

summer 2001
Article

Using Mentoring and Storytelling to Transfer Knowledge in the Workplace

By: Walter C. Swap, Dorothy A. Leonard, Mary Shields and Lisa Abrams

Keywords: Teaching; Knowledge; Communication

Profile

Juan Pablo Moncayo

"I've always been a left-brain, right-brain person," Juan Pablo "JP" Moncayo says of his parallel interests in music (trombone and voice) versus science and politics. When he left his home town of Quito, Ecuador for college at California State... View Details

Keywords: Financial Services

15 Apr 2019
Research & Ideas

Infographic: Can I Please Speak to an Actual Person?

Based on the Working Paper, Mitigating the Negative Effects of Customer Anxiety through Access to Human Contact (pdf) by Michelle A. Shell and Ryan W. Buell. Shell is a doctoral student at Harvard Business School, and Buell is the UPS Foundation Associate Professor of... View Details

Keywords: by Katherine Vizcardo and Danielle Kost; Service

March 2004 (Revised April 2004)
Background Note

Seeing What's on Red Auerbach's Mind

By: Joseph B. Lassiter III and John T. Gourville

Analysis of an interview with Red Auerbach, HBR No. 87201. Alan M. Webber, who conducted the interview, probed for the lessons that Auerbach has learned from a long and productive career coaching and managing the Boston Celtics, a professional basketball team in the... View Details

Keywords: Markets; Research; Sports; Product Development; Communication Intention and Meaning; Sports Industry

February 2004 (Revised September 2006)
Case

Finding a Response: Pixar and a Coy Story

Pixar, Inc. is the subject of an article that suggests its share price is currently overvalued. The article is picked up in summary by several wire services. Pixar's management must determine the appropriate public response. Its choices range from ignoring the article,... View Details

Keywords: Media; Animation Entertainment; Decision Making; Film Entertainment; Communication Strategy; Entertainment and Recreation Industry; Media and Broadcasting Industry

April 2003
Case

HP-Cisco Alliance (A), The

In 2002, Hewlett-Packard and Cisco Systems strove to develop their long-standing partnership into a strategic alliance with increasing impact. Critical components of successful alliance implementation emerge from the analysis. Specifically, the case illuminates the... View Details

Keywords: Strategy; Interpersonal Communication; Organizational Design; Alliances; Organizational Structure

July 2002
Supplement

Discount & Hawkins Openings: Video Highlights

By: Michael A. Wheeler

This case shows the interactions between two quite different pairs of negotiators, both engaged in working through the final leasing clause between a mall developer and its anchor tenant. It highlights the importance of openings to frame and shape the entire course of... View Details

Keywords: Interpersonal Communication; Negotiation; Leasing; Renting or Rental; Competition

September 1999
Background Note

Learning from Projects: Note on Conducting a Postmortem Analysis

By: Stefan H. Thomke and Steven Sinofsky

Describes how firms can learn from projects through postmortem analysis. Focuses on the step-by-step process of preparing and running a postmortem meeting as it is done at Microsoft and other software developers. View Details

Keywords: Conferences; Management Analysis, Tools, and Techniques; Projects; Software; Information Technology Industry