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  • All HBS Web  (7,299)
    • People  (14)
    • News  (1,918)
    • Research  (4,555)
    • Events  (35)
    • Multimedia  (15)
  • Faculty Publications  (3,450)

Show Results For

  • All HBS Web  (7,299)
    • People  (14)
    • News  (1,918)
    • Research  (4,555)
    • Events  (35)
    • Multimedia  (15)
  • Faculty Publications  (3,450)
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  • 20 Aug 2021
  • News

Let Your Top Performers Move Around the Company

  • June 2000
  • Case

Lifeline Systems, Inc. (A)

By: H. Kent Bowen and Marilyn Matis
Lifeline Systems provides emergency response equipment to the elderly who live at home. The company uses local hospitals to market, sell, and install these units in homes, while the hospital monitors and calls for aid to respond to emergency calls from the elderly... View Details
Keywords: Health Care and Treatment; Product Marketing; Sales; Problems and Challenges; Growth and Development Strategy; Managerial Roles; Service Operations; Information Infrastructure; Age; Service Delivery; Restructuring; Crisis Management; Health Industry; Service Industry
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Bowen, H. Kent, and Marilyn Matis. "Lifeline Systems, Inc. (A)." Harvard Business School Case 600-099, June 2000.
  • 02 Jan 2014
  • News

The Power to Change

by Ralph Ranalli Talking about his ambitious plans to create a safer, cleaner type of nuclear power plant, Russell Wilcox says, quite matter-of-factly, that he was "looking for a project that would have an impact on the world." There aren't many people who can make... View Details
Keywords: Ralph Ranalli; Business and Environment Initiative; Scientific Research and Development Services
  • 14 Mar 2023
  • News

8 Best Practices for Creating a Compelling Customer Experience

  • May 1997
  • Teaching Note

Product Development Foundations, Instructor's Note

By: Marco Iansiti
As emphasized in the course overview, excellence in product development is built on three foundations: the activities aimed at generating, retaining, and integrating knowledge. They form the critical building blocks for the conceptualization and implementation of any... View Details
Keywords: Knowledge Management; Product Launch; Infrastructure; Product Development
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Iansiti, Marco. "Product Development Foundations, Instructor's Note." Harvard Business School Teaching Note 697-105, May 1997.
  • 23 Sep 2022
  • News

Stop Feeling Guilty About Delegating

  • 28 Oct 2014
  • News

Inside Rent the Runway's Secret Dry-Cleaning Empire

Keywords: Repair and Maintenance; Personal Services; Clothing and Clothing Accessories Stores; Retail Trade
  • 01 Feb 2000
  • News

Better Mousetraps: At Product Design Fair, Student Ideas Get Real

Actually, we like to see them fail as often and as early as possible," Assistant Professor Stefan H. Thomke said with a wink as he watched students in his elective MBA course Managing Product Development (MPD) set up their display booths... View Details
Keywords: Margie Kelley
  • 01 Dec 1999
  • News

The Message and the Media: Advertising's Brave New World

technical, regulatory, and economic. Advances in technology, which enhance existing advertising capabilities and create new ones, reach well beyond the Internet and include things such as innovative new software, sophisticated data View Details
Keywords: Peter K. Jacobs
  • March 2003 (Revised April 2006)
  • Background Note

Scale and Scope in Professional Service Firms

By: Ashish Nanda
This case discusses why economies (and diseconomies) of scale and scope exist in professional service firms (PSFs) and how they influence the amount and range of services that PSFs offer. It is distributed with a case that focuses on determining the optimal scale/scope... View Details
Keywords: Cost Management; Operations; Microeconomics; Service Industry
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Nanda, Ashish. "Scale and Scope in Professional Service Firms." Harvard Business School Background Note 903-117, March 2003. (Revised April 2006.)
  • 31 Jul 2007
  • First Look

First Look: July 31, 2007

designs. At higher frequency, managers use designs to search for high-performing operational choices. The two searches are coupled: organizational design molds the choice among View Details
Keywords: Martha Lagace
  • 01 Jun 2022
  • News

Case Study: Glass Half Full

could help lower growing recycling costs (start with Houston and Austin). Any sales to customers like that can also help Neutrall’s D2C efforts on its own website or on Amazon. —Frank Cespedes, MBA Class of 1973 Senior Lecturer of Business Administration and author of... View Details
Keywords: Jen McFarland Flint; Nonstore Retailers; Retail Trade

    Robert W. Johnson, Jr.

    Johnson established J&J management policies, including the “credo,” which still exists today. He decentralized the company during the 1930s by dividing it into a number of small divisions, each responsible for a few products. As part... View Details
    Keywords: Healthcare
    • 01 Mar 2022
    • News

    Customer Experience in the Age of AI

    • 13 Jan 2021
    • News

    Stress Test

    Andrew Kelley, III (MBA 2002) Andrew Kelley, III (MBA 2002) 2020 was the year everybody learned what a supply chain is. The first lesson came in the form of a toilet paper shortage in the earliest days of the pandemic. The most important lesson came nine months later... View Details
    • Web

    HBS - Financials | From the Chief Financial Officer

    manage spending in fiscal 2023 while planning for a year of moderated growth and higher costs in the current fiscal year. The operating expense growth rate matched revenue in fiscal 2023, rising 11 percent... View Details
    • 23 Jul 2016
    • News

    The Art of Persuasion

    bit of consensus building and (if you want) self-motivation and drive from people, you have to get them excited about the idea. I learnt the art of persuasion in business school.” Named managing director in 2010, Piramal also described... View Details
    • Web

    From the Chief Financial Officer | Annual Report 2024

    From the Chief Financial Officer Harvard Business School’s economic model performed well in fiscal 2024, delivering a healthy operating surplus on investments in our core programs, strategic priorities, faculty initiatives, and... View Details
    • 01 Sep 2007
    • News

    Riding It Out

    of hundreds and perhaps thousands of dogs and cats (the numbers remain unclear, as there is no centralized database of such information). While the situation was uncertain, there was some concern that a production run of SmartPak’s LiveSmart Weight View Details
    Keywords: Julia Hanna; dog food; pets; Food Manufacturing; Manufacturing; Food and Beverage Stores; Retail Trade
    • 2023
    • Working Paper

    The Economic and Environmental Effects of Making Electricity Infrastructure Excludable

    By: Husnain Fateh Ahmad, Ayesha Ali, Robyn C. Meeks, Zhenxuan Wang and Javed Younas
    Electricity theft occurs when individuals cannot be excluded from accessing services. We study the impacts of an infrastructure upgrade in Karachi, Pakistan -- converting bare distribution wires to aerial bundled cables (ABCs) -- that was intended to prevent illegal... View Details
    Keywords: Infrastructure; Energy; Environmental Sustainability; Utilities Industry; Pakistan
    Citation
    SSRN
    Related
    Ahmad, Husnain Fateh, Ayesha Ali, Robyn C. Meeks, Zhenxuan Wang, and Javed Younas. "The Economic and Environmental Effects of Making Electricity Infrastructure Excludable." SSRN Working Paper Series, July 2023.
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