Custom - Publications - Faculty & Research

January 2016
Case

Haiti Hope: Innovating the Mango Value Chain

By: Amy C. Edmondson and Jean-François Harvey

This case study examines a market-based approach to economic development through the eyes of NGO TechnoServe's project manager, implementing a US$9.5 million five-year public-private partnership between Coca-Cola, IDB, and USAID. The case ends at the beginning of the... View Details

Citation

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01 Sep 2011
News

Alumni Book Briefs

environment everyday practices. The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld (MBA ’78) with Rob Markey (MBA ’90) (Harvard Business Review Press) Reichheld and Markey explain how practitioners have built Net... View Details

Keywords: Publishing Industries (except Internet); Information; Management, Scientific, and Technical Consulting Services; Professional Services

01 Dec 2009
News

Faculty Research Online

of Social Networks Many business leaders are mystified about how to reach potential customers on social networks like Facebook. Associate Professor Mikolaj Piskorski provides a fresh look at the interpersonal dynamics of these sites and... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Publishing Industries (except Internet); Information

Portrait Project

Sacha Yabili

become an airline pilot. In this despairing time, I remembered how my grandfather stood up against tribal customs that he considered wrong and, against all odds, moved his family to the city in hope for a better life. I remembered that... View Details

01 Oct 2000
News

Internet Tsunami

system, much more so than in the United States," the New York Times (June 7, 2000) reported. Merchants, ranging from toy stores to fishmongers, pay a monthly fee to access Rakuten's e-commerce software and customer database. Merchants... View Details

Keywords: Nonstore Retailers; Retail Trade

24 Apr 2014
News

Empowering Japan through e-commerce

he developed a web-based shopping mall—Rakuten, which roughly means “optimism”—often called the Amazon.com of Japan. “We created an online marketplace where customers can interact with shop owners, and we empower our merchants to build... View Details

01 Dec 2018
News

Case Study: Your Data, Your Health

during a Blavatnik Fellowship in Life Science Entrepreneurship at HBS. The startup employs a system for collecting reproductive cell samples from a tampon, which the customer sends to the lab for genomic analysis. The lab then provides... View Details

Keywords: Jen McFarland Flint

24 Oct 2013
News

Engineering a More Secure World

cash. Hearing stories like that, Harris knows he's in the right line of work. Alameda, California–based CSECO, the world's leader in portable contraband-detection equipment, has a customer list that includes the Department of Homeland... View Details

Keywords: Francis Storrs; Management, Scientific, and Technical Consulting Services; Professional Services

Cedric H. Rieman

Rieman posted ten consecutive years of top level financial performance as head of Gardner-Denver. Under his leadership, Gardner-Denver expanded its base of industrial machinery customers and doubled both revenues and earnings. While it... View Details

Keywords: Fabricated Goods

Fast Answer

Private Equity - Screening for Portfolio Operations Roles

screen is for firms with PE operations professionals, there may be several names per firm. Pitchbook Select People > Build a Custom People Screen from the left hand navigation menu. Firm type > PE/Buyout Position... View Details

Web

Teach with Special Collections | Baker Library

materials in the HBS classroom to illuminate an HBS case Hands-on Special Collections experience - Class sessions in Special Collections & Archives or in the classroom with faculty- or archivist-selected collection material Class presentation - View Details

01 Feb 2002
News

Design Fair

and informational content can then be shown to customers on nearby flat-panel displays. Also participating were Lance Ward, Amy Reinhard, and Brian Davis, who, with the Design Continuum and MicroOptical Corp., created Active Insight. The... View Details

Keywords: MIT Media Lab; Colleges, Universities, and Professional Schools; Educational Services

9 AM – 10 AM EDT, 30 Oct 2019
HBS Online

HBS Online Disruptive Strategy

Make innovation a reality with strategies from two-time World's Most Innovative Business Thinker, Clayton Christensen. Program Dates: October 30, 2019 - December 11, 2019 View Details

01 Mar 2012
News

Making Finance Personal

inspire, formulate, and drive new and improved product design and development, even without specialized knowledge. With its consumer base, for example, Intuit went from conducting a single experiment with customers of TurboTax, its... View Details

Keywords: Garry Emmons; Management of Companies and Enterprises; Management; Computer Systems Design and Related Services; Professional Services

17 Dec 2015
News

Field 2 Gives Students Hands-On Exposure To Business Practices In Malaysia

BCARD, a lifestyle and brand-focused rewards program, but executives were uncertain about the card’s effectiveness. When the students interviewed customers about their use of the card, they discovered that people at first were often too... View Details

03 Jan 2017
Research & Ideas

5 New Year's Resolutions You Can Keep (With the Help of Behavioral Science Research)

order and devour a pepperoni pizza at midnight, try tackling next week’s grocery list instead. Researchers from Harvard Business School and the Analyst Institute evaluated a year's worth of customer orders from an online grocer. Their... View Details

Keywords: by Carmen Nobel

24 Jul 2000
Research & Ideas

Global Brands: Connecting With Consumers Across Boundaries

"They are like personalities," whose strength is their consistency of quality and service. "They are the source of a reputation that customers can trust," added Jeanette Sarkisian Wagner (HBS AMP '90), vice chairman of... View Details

Keywords: by James E. Aisner

David H. McConnell

McConnell was a pioneer in door-to-door selling. With Avon, he created a significant earning opportunity for housewives and other women before they won the right to vote. His products were sold by women in the communities where they and their View Details

Keywords: Personal Care & Home Products

06 May 2014
First Look

First Look: May 6

help customers identify and trace meat products), were discussing the company's future. The recent crisis over beef products being contaminated with horsemeat in Europe had generated strong demand for IdentiGEN's services. But more than... View Details

Keywords: Sean Silverthorne

May 2024
Supplement

gWorks (A)

By: Richard S. Ruback and Royce Yudkoff

In January of 2019, Joe Heieck, CEO of gWorks, was deciding whether to proceed with his acquisition of Data Tech, that was a business roughly the same size as gWorks. gWorks, which provided geospatial software to small city and rural county governments, was acquired by... View Details