Publications

December 2001 (Revised May 2003)
Background Note

Queueing Theory

By: V.G. Narayanan and George Batta

Explains the assumptions behind and the insights from a simple queueing model. View Details

Keywords: Mathematical Methods; Theory; Management Analysis, Tools, and Techniques; Motivation and Incentives; Service Delivery

June 1996
Case

Siemens Corporation (B): Corporate Advertising for 1996

By: Stephen A. Greyser and Norman Klein

Describes the television advertising and presents examples of the comparable print ads, then documents new measurement tools and presents the results of key surveys that address audience awareness. Also includes other relevant activities to support Siemens USA's... View Details

Keywords: Advertising Campaigns; Learning; Balanced Scorecard; Operations; Outcome or Result; Advertising Industry

10 Aug 2022
News

Stop Offering Career Ladders. Start Offering Career Portfolios.

02 Feb 2021
News

Should You Rehire an Employee Who Left Your Company?

Profile

Nabihah Sachedina

surprised that I took an operations role,” she says. “I had never managed logistics on that scale before. That’s the great thing about being at Harvard: it’s a safe environment for trying things out, to... View Details

28 Apr 2011
Op-Ed

While Waiting for Japan’s Recovery, Let’s Enhance Supplier Competitiveness at Home

capabilities or prepare for growth. Provide opportunities for selected small business partners to participate in in-house training programs or have access to online management tools. Serve as test sites for small companies with a... View Details

Keywords: by Rosabeth Moss Kanter

01 Jun 1998
News

Rauner Honored

Kent Bowen (center), an expert in the field of technology and operations management and the School's first Bruce V. Rauner Professor of Business Administration. View Details

01 Dec 2013
News

Alumni News | Bookshelf: A Manager's Responsibility in the 21st Century

(Palgrave Macmillan) make clear, the blowout that killed 11 people and created an ecological miasma could have been prevented by any one of dozens of managers or executives speaking up about eight serious signs of trouble. Authors LaRue... View Details

Keywords: Sean Silverthorne; oil spill; Publishing Industries (except Internet); Information

01 Apr 2002
News

Siebel Addresses HBS Northern California Club

In December, some 450 alumni representing HBS and other top business schools gathered for a talk by Thomas M. Siebel, chairman and CEO of Siebel Systems, Inc., which produces e-business application software. The event, sponsored by the HBS Association of Northern... View Details

Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

01 Dec 2008
News

The CEO and the Functions of Leadership

In a working paper presented at the June colloquium, HBS professors Michael Porter and Nitin Nohria consider the CEO’s role in the large, complex organization that is typical in today’s global economy. An excerpt follows: “CEOs must ensure that the functions involved... View Details

24 Oct 2023
Blog Post

Alumni in Climate Networking Series: San Francisco

companies at various stages of their fundraising journey, including: Monica Varman (MBA Class of 2016) Partner at G2 Venture Partners Raj Kapoor (MBA Class of 1996) Co-Founder and Managing Partner at Climactic Adzmel Adznan (MBA Class of... View Details

01 Jun 2024
News

Case Study: Ready for an Upgrade

engineering. There she helped suppliers design and certify their systems for flight: new seats for an aircraft, for example, or a Wi-Fi system for the new Delta Air Lines plane. She was surprised to find that engineers relied on outdated tools to View Details

Keywords: Jen McFarland Flint; Computer Systems Design and Related Services; Professional Services

01 Sep 2017
News

Inbox: From Das’s Desk

When most MBA students attend HBS, there is a general feeling that the contract they sign is to spend 18 months getting world-class exposure to cases and principles of business and management and then leave with a license to practice... View Details

Keywords: Das Narayandas; HBX; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

April 2024
Teaching Note

Harvard University and Urban Mining Industries: Decarbonizing the Supply Chain

By: Shirley Lu and Robert S. Kaplan

Teaching Note for HBS Case No. 123-076. View Details

Keywords: Carbon Emissions; Blockchain; Supply Chain; Green Technology; Climate Change; Environmental Sustainability

01 Dec 2018
News

Adapting to Meet Changing Needs

Collaboration that Anticipates New Business Needs The inaugural MS/MBA cohort of students arrived at Harvard in early August. 6 Joint degree programs offered between HBS and other Harvard schools In the spring of 2018, faculty from HBS, the Harvard John A. Paulson... View Details

12 Apr 2004
Research & Ideas

Waking Up a Sleeping Company

One of the greatest challenges for the values-centered culture is to produce top performance and succeed in the market against "win at any cost" competitors. Values are only one part of an organization's culture; the other half is its View Details

Keywords: by Bill George

June 2008 (Revised October 2010)
Case

Patient Flow at Brigham and Women's Hospital (A)

By: Anita L. Tucker and Jillian Alexandra Berry

Brigham and Women's Hospital challenged a team of physicians to improve patient flow from the Emergency Department to Intensive Care Units (ICUs). One of the team members, Selwyn Rogers, Director of the Surgical Intensive Care Unit (SICU) at Brigham and Women's... View Details

Keywords: Change Management; Health Care and Treatment; Service Operations; Business Processes; Performance Productivity; Conflict and Resolution; Health Industry; Massachusetts

May 1990 (Revised August 1990)
Case

Campbell Soup Co.

By: Steven C. Wheelwright

Describes the engineering effort at Campbell Soup Co. to develop a microwavable package and product for the growing convenience segment. Focuses on the role of engineering services in developing the production process, acquiring and installing equipment, and getting... View Details

Keywords: Product Development; Production; Engineering; Strategy; Business Processes; Innovation and Management; Planning; Competitive Advantage; Food and Beverage Industry; Retail Industry