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Show Results For
- All HBS Web
(7,125)
- People (25)
- News (1,148)
- Research (4,119)
- Events (45)
- Multimedia (169)
- Faculty Publications (3,053)
- April 2009 (Revised July 2009)
- Module Note
Delivering Personally on Responsibility
How can individuals equip themselves to exercise leadership in the face of moral adversity? This six-session module aims to prepare students to meet moral responsibility when it is simultaneously most essential and most difficult. Moral adversity refers to situations... View Details
Margolis, Joshua D. "Delivering Personally on Responsibility." Harvard Business School Module Note 409-093, April 2009. (Revised July 2009.)
- 06 Jun 2008
- What Do You Think?
Why Don’t Managers Think Deeply?
explore them we would be able to realize such things as more substantial, farsighted, successful new product introductions (such as the hybrid auto ten years ago at Toyota); more successful conflict resolution; and more significant... View Details
Keywords: by Jim Heskett
- 06 Dec 2011
- First Look
First Look: Dec. 6
be enlarged to include a variety of factors that give meaning to any circumstance and thus shape behavior: past experience, expectations about the future, group membership, and cultural values. This article opens with a series of thought experiments to View Details
Keywords: Sean Silverthorne
- Web
Power and Influence for Positive Impact | HBS Online
an understanding of common leadership styles, and explore how you can unleash the potential in yourself and others. Access Your Free E-Book Upskill Your Team, Transform Your Organization Whether you represent a large multinational... View Details
- 25 Sep 2019
- Research & Ideas
The Economic Cost of Physician Burnout
stress experienced by doctors themselves. Sinsky is one of the authors of the latest paper. “It was a great opportunity to explore this issue with thought leaders on the subject,” Goh says. “I could provide my technical skills on... View Details
- 18 Aug 2016
- Blog Post
Relocating to Boston with Your Partner
(though, don't worry if it takes longer). We truly felt that Section C was 'our' section, not just my section. 3) Explore Boston and the East Coast together Be tourists together and go on a Duck Boat tour, go apple picking, walk the... View Details
- Profile
Ignacio Lartirigoyen
can." In his EC year, Ignacio "wants to learn more about other industries, like PE and real estate, which I'm curious about. I plan on putting a lot of emphasis on 'soft skills' such as negotiation and interpersonal management." Ignacio will use his... View Details
Keywords: Financial Services
- 18 Nov 2013
- Research & Ideas
Pulpit Bullies: Why Dominating Leaders Kill Teams
functioning of the team. Together with Leigh Plunkett Tost of the University of Michigan and Richard P. Larrick of Duke University, Gino explores this question in When Power Makes Others Speechless: The Negative Impact of Leader Power on... View Details
Keywords: by Michael Blanding
- Research Summary
Consumer Decision Making and Behavioral Research
John Gourville’s research focuses on consumer behavior, especially in the areas of pricing and consumer decision making. In the area of pricing, for instance, he has looked at the role of time on how consumers interpret and react to product costs and prices.... View Details
- May 2019
- Supplement
Kjell and Company: Motivating Salespeople with Incentive Compensation (C)
By: Doug J. Chung
Kjell & Company was a Swedish retail electronics chain. The company’s products consisted of home electronics and accessories. The company was noted for its excellent customer service and a fair “one-for-all” HR policy. Historically, the salespeople had been compensated... View Details
Keywords: Salesforce Management; Compensation and Benefits; Change Management; Behavior; Electronics Industry; Sweden
Chung, Doug J. "Kjell and Company: Motivating Salespeople with Incentive Compensation (C)." Harvard Business School Supplement 519-095, May 2019.
- 2019
- Working Paper
The Wisdom of Crowds in Operations: Forecasting Using Prediction Markets
By: Achal Bassamboo, Ruomeng Cui and Antonio Moreno
Prediction is an important activity in various business processes, but it becomes difficult when historical information is not available, such as forecasting demand of a new product. One approach that can be applied in such situations is to crowdsource opinions from... View Details
Keywords: Wisdom Of Crowds; Demand Forecasting; Price Forecasting; Forecasting and Prediction; Social and Collaborative Networks; Size; Performance
Bassamboo, Achal, Ruomeng Cui, and Antonio Moreno. "The Wisdom of Crowds in Operations: Forecasting Using Prediction Markets." Working Paper, 2019.
- 2016
- Working Paper
The State of Small Business Lending: Innovation and Technology and the Implications for Regulation
By: Karen Gordon Mills and Brayden McCarthy
Small businesses were among the hardest hit in the Great Recession, accounting for more than 60% of the total jobs lost. The economic crisis was one focused on the banking sector, which is one reason for the disproportionately high impact on America’s small businesses,... View Details
Mills, Karen Gordon, and Brayden McCarthy. "The State of Small Business Lending: Innovation and Technology and the Implications for Regulation." Harvard Business School Working Paper, No. 17-042, November 2016.
- October 2016
- Case
Turkasset: Bringing Customer-Centricity to Debt Collection
By: Dennis Campbell and Gamze Yucaoglu
In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,... View Details
Keywords: Customer Satisfaction; Customer Experience; Customer Service; Customer-centric; Emerging Market; Customer Focus; Employee Empowerment; Employee Engagement; Employee Training; Staffing; Operations Management; Quality Management; Service Management; Service Quality; Continuous Improvement; Turkasset; Collections Agency; NPL; Call Center; Financial Services; Borrowing and Debt; Customer Focus and Relationships; Organizational Culture; Operations; Management; Service Operations; Quality; Competitive Advantage; Cost vs Benefits; Financial Services Industry; Turkey
- 20 Sep 2011
- First Look
First Look: September 20
mechanism. Download the paper: http://www.hbs.edu/research/pdf/11-055.pdf Cases & Course MaterialsJetBlue Airways: Deicing at Logan Airport Douglas Fearing and Robert S. HuckmanHarvard Business School Case 612-028 The case explores... View Details
Keywords: Sean Silverthorne
- 12 Nov 2021
- News
Alumni Business Leaders on Confronting the Climate Change Challenge
global and a series of regional B Climate Collectives designed to support businesses to share what they are learning on topics such as how to move to a regenerative business model. How might you explore ways to reimagine your business... View Details
- 02 Aug 2016
- First Look
August 2, 2016
to first dates, people frequently experience performance anxiety. And when experienced immediately before or during performance, anxiety harms performance. Across a series of experiments, we explore the efficacy of a common strategy that... View Details
Keywords: Sean Silverthorne
- 16 May 2005
- Research & Ideas
Nonprofit Networking: The New Way to Grow
Whether their mission is to protect wildlife, help disabled people, or offer financial services in developing countries, nonprofit organizations often believe they need to grow big before they can achieve significant social impact. HBS professor Jane Wei-Skillern has... View Details
Keywords: by Martha Lagace
- 11 Jul 2023
- Blog Post
Second Life: Reflections on Complementing Success with an Encore Career
C-suite executive. “I took a year off to decompress and do some fun things,” Kloeblen explains. As a skilled woodworker, an experienced health coach, and a licensed sea captain, he had many interests to explore and enjoy long subordinated... View Details
- Web
Get Involved - Entrepreneurship
Rock Summer Fellows enables students to continue to explore their entrepreneurial path, both as founders and as those interested in joining early-stage startups, through a 10-week summer fellowship that provides not only financial support... View Details
- 10 Apr 2012
- First Look
First Look: April 10
guidance for leaders considering these questions and can help them estimate their optimal span of control. The issues explored are ones many senior executives-not just CEOs-should revisit throughout their careers. The best leaders stay... View Details
Keywords: Carmen Nobel