Publications

15 Oct 2001
Research & Ideas

Rethinking E-Leadership

Economy, "Recognizing that people who need to cooperate are often separated by a gulf of potential divergent interests and potential mistrust, the best one can do is try to identify and promote a set of... View Details

Keywords: by Melissa Raffoni

February 2024
Supplement

Can Cities Beat the Heat? (B13): Seattle Climate Action Snapshot

By: Rosabeth Moss Kanter, Hailey Chen and Jacob A. Small

Climate snapshots provide a summary of climate actions that occurred between 2018 and 2024, highlighting major green initiatives, innovations, carbon mitigation strategy, and action across multiple levels of government and the private sector. Snapshots also provide an... View Details

Keywords: Mitigation Policies; Carbon Footprint; Climate Finance; Mobility; Adaptation; Renewable Energy; Climate Change; Problems and Challenges; Sustainable Cities; City; Innovation Strategy; Investment; United States; Seattle

April 2013
Supplement

Jones Lang LaSalle 2001–2012 Video Supplement

By: Ranjay Gulati and Luciana Silvestri

Keywords: Organizational Evolution; Organizational Change and Adaptation; Strategy; Organizational Structure

17 Feb 2015
News

The First Five Years: Diogo Castro Freire (MBA 2012)

through your work with Adaptation Now? “Our goal is to engage people outside the environmental movement in a productive way. We have two success metrics we will track: (1) The extent to which climate change... View Details

Keywords: Motion Picture and Sound Recording Industries; Motion Picture and Sound Recording Industries; Motion Picture and Sound Recording Industries

20 May 2019
Research & Ideas

Activist CEOs Are Rising Up—and Their Customers Are Listening

or harassment,” says Toffel. “Speaking out can reinforce those values inside the organization and telegraph them to prospective employees as well.” A new type of advocacy It’s a different form of business... View Details

Keywords: by Michael Blanding

November 15, 2021
Article

What Do Black Executives Really Want?

By: Frank Cooper III and Ranjay Gulati

Recruiting and retaining Black talent is a priority for many organizations. Most are committed to and investing in diversity, equity, and inclusion (DEI). And yet, according to interviews and focus groups with Black executives working in a variety of blue-chip... View Details

Keywords: Black Executives; Selection and Staffing; Retention; Race; Organizational Culture; Change Management

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06 Apr 2015
Research & Ideas

After Germanwings, More Attention Needed on Employee Mental Health

wrote the note, Mental Health and the American Workplace, exploring the extent of the phenomenon, its cost to organizations and employees, and... View Details

Keywords: by Michael Blanding; Health; Air Transportation

April 2018
Case

Globalizing Japan's Dream Machine: Recruit Holdings Co., Ltd.

By: Sandra J. Sucher and Shalene Gupta

Recruit Holdings, an advertising media, staffing, and business support conglomerate was founded in 1960 by Hiromasa Ezoe. Recruit was built on the principle that the company should add value to society. To do this, it hired young and talented employees and created a... View Details

Keywords: Business Conglomerates; Mission and Purpose; Organizational Culture; Crime and Corruption; Transition; Globalization; Japan

March 1953 (Revised August 1985)
Case

Rose Co.

An accounting executive is appointed plant manager, his first major "line" assignment. The plant is to be operated on a decentralized basis, contrary to the company's other plans. Administrative problems are anticipated. View Details

Keywords: Organizational Change and Adaptation; Operations

06 Jan 2012
Op-Ed

Where Green Corporate Ratings Fail

Environmental Protection Agency, illustrating the widespread belief that environmentally conscious corporations should respond to climate change by striving to yield net-zero carbon emissions. But just a few months before the... View Details

Keywords: by Michael Toffel & Auden Schendler; Information; Publishing

October 2008 (Revised December 2008)
Supplement

Gillette Company (E): Procter & Gamble

By: Rosabeth M. Kanter and Matthew Bird

After arriving in 2001 as the first outsider Chairman and CEO in Gillette history, Jim Kilts led a remarkable turnaround. But by late 2004 he had to make a difficult decision. To better position the 104-year-old, Boston-based company, he opted to sell it to... View Details

Keywords: Mergers and Acquisitions; Decision Choices and Conditions; Leading Change; Growth and Development Strategy; Managerial Roles; Organizational Change and Adaptation

December 2001 (Revised November 2002)
Case

John Smithers

By: Nitin Nohria and Todd Jick

Describes an ill-fated effort to institute a total quality program. Using the vantage point of one of the managers selected to be a quality instructor, the case traces the rise and fall of the quality effort during its very brief existence over the course of six... View Details

Keywords: Quality; Change Management; Mission and Purpose; Organizational Culture; Failure

February 2023 (Revised May 2023)
Case

Accelerating the Accelerator: Raja Al Mazrouei at DIFC Fintech Hive

By: Linda A. Hill, Emily Tedards and Lydia Begag

In January 2023, Raja Al Mazrouei became the Managing Director and Acting CEO of Etihad Credit Insurance (ECI) in Dubai, UAE. In her previous role as the Executive Vice President of the DIFC Fintech Hive, she successfully built and led an accelerator program for... View Details

2001
Chapter

Creating the Culture for Innovation

By: Rosabeth M. Kanter

Keywords: Innovation and Invention; Organizational Culture; Organizational Change and Adaptation

September 20, 2024
Article

It’s Time to Unbundle ESG

By: Aaron K. Chatterji and Michael W. Toffel

ESG is at an inflection point. It has come to represent a broad and inchoate aspiration for what business should be doing beyond maximizing shareholder value. With ESG advocates on the defensive, business leaders need a new roadmap to determine which factors to... View Details

Keywords: ESG; ESG (Environmental, Social, Governance) Performance; ESG Ratings; ESG Reporting; ESG Disclosure; Sustainability; Climate; Climate Finance; Climate Risk; Social Accounting; Investment; Governance; Safety; Climate Change; Environmental Sustainability; Corporate Social Responsibility and Impact; Financial Services Industry

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1996
Chapter

Innovation at 3M Corporation

By: S. Thomke and A. Nimgade

Keywords: Innovation and Invention; Organizational Change and Adaptation

January 2025
Case

Negotiating a Legacy at Sustainable Harvest (A)

By: Jillian Jordan, Julian Zlatev, Alicia Dadlani and Martha Hostetter

The specialty coffee importer Sustainable Harvest was the first certified B Corp in the coffee industry due to its investments in building coffee farmers’ capacity and livelihood. But in 2022, after coffee prices plummeted and the company’s bank declined to extend its... View Details

Keywords: Negotiation; Mergers and Acquisitions; Trust; Ethics; Plant-Based Agribusiness; Volatility; Futures and Commodity Futures; Social Enterprise; Valuation; Business Model; Credit; Corporate Social Responsibility and Impact; Food and Beverage Industry; United States; Europe

September 2018
Teaching Note

City Year at 30: Toward Long-Term Impact

By: Rosabeth Moss Kanter and Jonathan Cohen

This teaching note assists in the classroom instruction of the HBS No. 318-089, “City Year at 30: Toward Long-Term Impact.” It offers to instructors a case summary and analysis, along with student preparation questions and a guide for classroom discussion of the case.... View Details