Management Practices and Processes - Publications - Faculty & Research

25 Jul 2005
Research & Ideas

An Organization Your Customers Understand

If customers were unhappy, they reasoned, the product should be changed. Militant demands displaced an environment of mutual respect and shared learning. Needless to say, the practice of telling students... View Details

Keywords: by Robert Simons

05 Dec 2005
What Do You Think?

Is Growth Good?

reporting, and rewarding end and effect—economic growth—than the means and causes of economic growth? Is there too long a lag time between the two to interest View Details

Keywords: by James Heskett

20 May 2016
Op-Ed

World Health Organization Lacks Leadership to Combat Pandemics

significantly reduced. In fact, the WHO would probably be a more effective and nimble organization if it was half its current size, not double. The WHO's role in preparing for, providing early monitoring and... View Details

Keywords: by John Quelch; Health

04 Jan 2021
What Do You Think?

How Do We Sustain Organization Diversity?

support the contributions of people from different backgrounds a large part of the answer? If so, should organizations initiate efforts to improve diversity and inclusion simultaneously? How do we manage the... View Details

Keywords: by James Heskett

07 Aug 2012
First Look

First Look: August 7

PublicationsChange Agents, Networks, and Institutions: A Contingency Theory of Organizational Change Authors:Julie Battilana and Tiziana Casciaro Publication:Academy of View Details

Keywords: Sean Silverthorne

04 Mar 2015
What Do You Think?

Can a Laissez-Faire Approach Fix Labor Market Inequality?

actually increase job openings through better service, higher sales, and more profits. Or it's a management that is sufficiently desperate for good headlines about its hiring View Details

Keywords: by James Heskett; Retail

27 Sep 2004
Research & Ideas

IBM Finds Profit in Diversity

excerpt, Thomas describes the key factors that made the initiative a success. Any major corporate change will succeed only if a few key factors are in place: strong support from company leaders, an employee base that is fully engaged with the initiative, View Details

Keywords: by David A. Thomas

02 Sep 2019
What Do You Think?

Are Overlooked Forces Shielding the US from Severe Economic Downturns?

inventory at various levels—retailing, wholesale, and manufacturing—in a distribution channel. One objective was to demonstrate the wide swings in inventory levels that resulted when student “managers” over-adjusted to stockouts or... View Details

Keywords: by James Heskett; Service

25 Apr 2012
What Do You Think?

How Will the “Age of Big Data” Affect Management?

data?'" That's Paul Nicholas' reaction after reading most of the responses to this month's column. It's not a bad "sense of the meeting," in which many contributors offered suggestions to managers wishing to get the most out of so-called... View Details

Keywords: Re: James L. Heskett

11 Jan 2016
Research & Ideas

Is Group Loyalty a Force for Good or Evil?

or where they are crossing ethical boundaries for the good of their own group.” Gino and colleagues write about this paradox in a new paper forthcoming in the journal Organizational Behavior and Human... View Details

Keywords: by Michael Blanding

18 Apr 2005
Research & Ideas

Tips to Reinvent the Department Store

Here's a snapshot of department stores today: Regional brands have all but disappeared; larger players like Federated and May are merging their multi-brand companies, and consolidation continues. Meanwhile,... View Details

Keywords: by Julie Jette; Retail

13 Dec 2004
Research & Ideas

How Leaders Create Winning Streaks

energy, etc.). 2. Confidence and winning is a cyclical process that feeds off of itself, as does lack of confidence and losing. These cycles involve both internal View Details

Keywords: by Rosabeth Moss Kanter & Walter Kiechel

20 Dec 2010
Research & Ideas

New Dean Sets Five Priorities for HBS

juxtaposed the School's historic roots as an institution dedicated to American management practices with the increasingly global nature of business. Today, there's a clear sense that this will be a global... View Details

Keywords: by Roger Thompson; Education

14 Apr 2008
Research & Ideas

The Surprising Right Fit for Software Testing

cubicles—is often treated as an afterthought at immature IT organizations, says HBS professor Robert Austin. Yet this attitude is unwise, because the sooner bugs are caught, the easier and cheaper they are to correct. But who is best... View Details

Keywords: by Martha Lagace; Video Game; Web Services; Computer

April 1992 (Revised June 1994)
Case

Grappling with Garbage: The Bandung Municipal Cleansing Enterprise, P.D. Kerbersihan

By: James E. Austin

Keywords: Wastes and Waste Processing; Business and Government Relations; Developing Countries and Economies; Environmental Sustainability; Indonesia

Citation

Find at Harvard

15 Nov 2017
Research & Ideas

How Does a Social Startup Decide to Commercialize? It May Depend on the Founder's Gender

2016 Echoing Green Fellow Christine Su is co-founder and CEO of PastureMap. The for-profit software company helps sustainable ranchers record their grazing practices on mobile devices. (Photo courtesy of... View Details

Keywords: by Carmen Nobel

06 Sep 2011
Research & Ideas

The Power of Leadership Groups for Staying on Track

difficult than it seems, since it requires three things: experience in real-world situations, including leadership opportunities; reflection about your experiences and processing objectively what you need to... View Details

Keywords: by Bill George

12 Jun 2006
Research & Ideas

The Promise of Channel Stewardship

Most company distribution systems are designed ad-hoc when needed, and serve neither value chain partners nor end users well—just look at the frustrating new-car buying process set up by American auto... View Details

Keywords: by V. Kasturi Rangan & Marie Bell; Consumer Products

15 Jul 2002
Research & Ideas

Going Green Makes Good Business Sense

Press in 2000. Reinhardt evaluated current trends and tensions for managers, and outlined tactics that managers use to try to reconcile what at face value seem competing... View Details

Keywords: by Martha Lagace

26 Aug 2008
First Look

First Look: August 26, 2008

purchasing and brought process discipline to store operations through using Six Sigma quality methodology. Although the changes led to higher profitability, the retailer's stock price remained unchanged.... View Details