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  • November 2015 (Revised February 2016)
  • Supplement

Allianz Turkey: Focus on the Customer (B)

By: W. Earl Sasser and Gamze Yucaoglu
At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost... View Details
Keywords: Service Excellence; Customer Experience; Customer Service; Emerging Market; Customer Focus; Net Promoter Score; Customer Relationship Management; Competition; Leading Change; Service Operations; Emerging Markets; Customer Satisfaction; Insurance Industry; Turkey
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  • 2015
  • Working Paper

Customers and Investors: A Framework for Understanding Financial Institutions

By: Robert C. Merton and Robert T. Thakor
Financial institutions have both investors and customers. Investors, such as those who invest in stocks and bonds or private/public-sector guarantors of institutions, expect an appropriate risk-adjusted return in exchange for the financing and risk-bearing that they... View Details
Keywords: Financial Institutions
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  • 2020
  • Working Paper

Should Firms Move Talent from the Geographic Periphery to Hubs? A Strategic Human Capital Perspective

By: Prithwiraj Choudhury, Victoria Sevcenko and Tarun Khanna
A longstanding literature holds that firms should hire and move talent from the geographic periphery to hubs as a means to create value from human capital. They do so, however, at the risk of losing the worker to rivals located in the same geographic hub,... View Details
Keywords: Geographic Location; Selection and Staffing; Employment; Residency; Technology Industry; India
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  • 2016
  • Book

Revolutionizing Innovation: Users, Communities, and Open Innovation

By: Dietmar Harhoff and Karim R. Lakhani
The last two decades have witnessed an extraordinary growth of new models of managing and organizing the innovation process, which emphasize users over producers. Large parts of the knowledge economy now routinely rely on users, communities, and open innovation... View Details
Keywords: Innovation and Management; Transformation; Collaborative Innovation and Invention
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  • April 2009 (Revised July 2009)
  • Module Note

Delivering Personally on Responsibility

By: Joshua D. Margolis
How can individuals equip themselves to exercise leadership in the face of moral adversity? This six-session module aims to prepare students to meet moral responsibility when it is simultaneously most essential and most difficult. Moral adversity refers to situations... View Details
Keywords: Ethics; Leadership; Moral Sensibility; Leadership Development
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  • Blog

Should You Pursue the Certificate of Management Excellence?

category with a carefully curated selection of programs designed to meet a range of needs. Explore the CME Website for the full list of programs and read on to learn more about the Certificate, its benefits, and how to start working... View Details
  • 04 Feb 2022
  • Blog Post

Learning from the Entrepreneurs-in-Residence as a Harvard MS/MBA Student

e-commerce. The grocery and packaged food spaces were untouched and opportune for e-commerce applications. He shared that exploring a space and carving out an idea requires you to seek out feedback from various perspectives. Acquiring... View Details
  • 15 Jun 2007
  • Research & Ideas

Remembering Alfred Chandler

followed. These books, which explored the origins of the modern large-scale business enterprise, were marked by their intellectual rigor, depth of research, and sweeping argument. They displayed a multidisciplinary approach that has made... View Details
Keywords: by Sean Silverthorne
  • 21 Jan 2022
  • Blog Post

Tipping Point: Investing in the Women of Kenya’s Coffee Farms

experimenting with using blockchain for transparency in the tipping process. It also is exploring whether cryptocurrency might allow for more efficient tipping in a café setting. The cost of transferring money between currencies makes... View Details
  • 22 May 2018
  • First Look

New Research and Ideas, May 22, 2018

case:https://hbsp.harvard.edu/product/318040-PDF-ENG Harvard Business School Case 218-084 Root Capital and the Efficient Impact Frontier In 2015 Root Capital, a pioneer in the impact investing space, began to explore how to more... View Details
Keywords: Dina Gerdeman
  • 21 Nov 2022
  • Blog Post

HBS Student Club Spotlight: Sustainability Club

worked in Shenzhen, China, continuing with my pre-MBA role at a solar tracker startup, and most recently at a pre-seed industrial decarbonization company. Co-leading the Sustainability Club allows me to help others explore where their... View Details
  • 20 Sep 2011
  • First Look

First Look: September 20

mechanism. Download the paper: http://www.hbs.edu/research/pdf/11-055.pdf   Cases & Course MaterialsJetBlue Airways: Deicing at Logan Airport Douglas Fearing and Robert S. HuckmanHarvard Business School Case 612-028 The case explores... View Details
Keywords: Sean Silverthorne
  • 03 Dec 2015
  • Blog Post

4 Things You Need to Know About Independent Projects

a friend from classes, it was easy to collaborate with him to continue his project as an IP. 4.      Independent projects allow you to explore specific interests Working with a startup in the telemedicine space that was just getting... View Details
  • 24 Aug 2020
  • Research & Ideas

How Much Will Remote Work Continue After the Pandemic?

so for me, that’s the main motivation for the paper, as well as trying to explore whether people are more or less productive given this new environment.” The results confirmed high levels of COVID-related remote work, which the... View Details
Keywords: by Kristen Senz
  • Web

Organizational Behavior Awards & Honors - Faculty & Research

Management Review Decade Award for his paper with Mary J. Benner, “Exploitation, Exploration and Process Management: The Productivity Dilemma Revisited" ( Academy of Management Review , 2003) Michael L. Tushman : Awarded the 2013 Academy... View Details
  • 15 Sep 2017
  • News

Christopher Harland (MBA 1984)

Christopher Harland (MBA 1984) Christopher Harland (MBA 1984) A graduate of Harvard College, Christopher Harland (MBA 1984) spent three years at Chase Manhattan Bank in New York City before returning to Boston to enroll at HBS. “Harvard Business School gave me the... View Details
  • 13 Sep 2021
  • Research & Ideas

Science: The Unlikely Frontier for New Business Ideas

intensity,” followed by patent filings that didn’t cite papers but referenced another patent that did. The least science-based products offered no connections to past research in their filings. "The added uncertainties and costs of tough tech development and commercial... View Details
Keywords: by Avery Forman
  • 17 Dec 2007
  • Research & Ideas

The Rise of Medical Tourism

describes, the globalization of health care also provides a fascinating angle on globalization generally and is of great interest to corporate strategists. "Apollo Hospitals—First-World Health Care at Emerging-Market Prices" View Details
Keywords: by Martha Lagace; Health; Medical Devices & Supplies
  • 10 Sep 2020
  • Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

this challenging time. This is the time to practice customer intimacy, not only customer centricity. Protect and pivot = exploit and explore Exploiting opportunities to make incremental improvements to existing operations while also View Details
Keywords: by Boris Groysberg and Katherine Connolly Baden
  • Research Summary

Consumer Decision Making and Behavioral Research

By: John T. Gourville

John Gourville’s research focuses on consumer behavior, especially in the areas of pricing and consumer decision making. In the area of pricing, for instance, he has looked at the role of time on how consumers interpret and react to product costs and prices.... View Details