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  • All HBS Web  (6,265)
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  • All HBS Web  (6,265)
    • People  (3)
    • News  (1,340)
    • Research  (4,165)
    • Events  (16)
    • Multimedia  (81)
  • Faculty Publications  (2,897)
← Page 215 of 6,265 Results →
  • March 1993 (Revised April 1995)
  • Case

IBM After-Sales Service

By: Janice H. Hammond
IBM has established a service delivery system to provide service and maintenance parts for its installed base of computers. The case outlines the competitive pressures IBM faces from alternative providers of maintenance services (e.g. other OEMs, third-party... View Details
Keywords: Service Delivery; Service Operations; Supply Chain; Supply Chain Management; Logistics; Operations; Distribution; Customer Focus and Relationships; Competitive Strategy; Computer Industry
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Hammond, Janice H. "IBM After-Sales Service." Harvard Business School Case 693-001, March 1993. (Revised April 1995.)
  • 03 Jan 2017
  • Research & Ideas

5 New Year's Resolutions You Can Keep (With the Help of Behavioral Science Research)

order and devour a pepperoni pizza at midnight, try tackling next week’s grocery list instead. Researchers from Harvard Business School and the Analyst Institute evaluated a year's worth of customer orders from an online grocer. Their... View Details
Keywords: by Carmen Nobel
  • 24 Jul 2000
  • Research & Ideas

Global Brands: Connecting With Consumers Across Boundaries

"They are like personalities," whose strength is their consistency of quality and service. "They are the source of a reputation that customers can trust," added Jeanette Sarkisian Wagner (HBS AMP '90), vice chairman of... View Details
Keywords: by James E. Aisner
  • January 1991 (Revised March 2010)
  • Supplement

Westchester Distributing, Inc. (B)

By: Robert L. Simons and Robert Boxwell
Describes the actions taken by the owner/president to resolve the dilemma. View Details
Keywords: Crime and Corruption; Customers; Problems and Challenges; Governance Controls; Compensation and Benefits; Behavior; Distribution Industry
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Simons, Robert L., and Robert Boxwell. "Westchester Distributing, Inc. (B)." Harvard Business School Supplement 191-119, January 1991. (Revised March 2010.)
  • 24 Apr 2018
  • First Look

First Look at New Research and Ideas, April 24, 2018

April 2018 Management Science Offline Showrooms in Omni-channel Retail: Demand and Operational Benefits By: Bell, David R., Santiago Gallino, and Antonio Moreno Abstract—Omnichannel environments where customers shop online and offline at... View Details
Keywords: Sean Silverthorne
  • Fast Answer

Special purpose acquisition companies

to:  Screeners Investors & Funds Build a custom investors & fund screen Investor Types > Other investor types > Special purpose acquisition company (SPAC) In Bloomberg, go to: IPO Advanced Search Offer Type Special... View Details
  • 12 Jul 2021
  • News

Your Fullest Self

to hide. She began wearing wigs and extensions for the convenience and versatility they offered, not as a necessity. That experience was the seed for what inspired her to leave a secure position at Shell and launch Upgrade, an online platform selling high quality,... View Details
Keywords: venture capital; entrepreneurship; female founders
  • 24 Apr 2014
  • News

A wild ride from adventure travel to social media marketing

which provides a SaaS platform for marketers to manage their presence on social networks, is a division of Google, and is among the largest acquisitions ever made by the Internet giant. Wildfire now has over 25,000 paying customers who... View Details

    John Pepper

    Spending his entire private sector career with P&G, Pepper prides himself on heightening P&G’s commitment to customer satisfaction and to creating the “Organization 2005” initiative, which is intended to promote “speed,... View Details
    Keywords: Personal Care & Home Products
    • June 2011 (Revised August 2011)
    • Case

    Colgate-Palmolive: Staying Ahead in Oral Care

    By: Rebecca M. Henderson and Ryan Johnson
    In 2011, Colgate-Palmolive (Colgate) was the global leader in oral care, with a dominant market share lead in toothpaste and a growing presence in toothbrushes and mouthwash. However, the firm faced stiff competition with perennial rivals P&G increasing their focus on... View Details
    Keywords: Innovation Strategy; Brands and Branding; Product Positioning; Distribution Channels; Relationships; Competition; Competitive Advantage; Customization and Personalization; Health Industry
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    Henderson, Rebecca M., and Ryan Johnson. "Colgate-Palmolive: Staying Ahead in Oral Care." Harvard Business School Case 311-120, June 2011. (Revised August 2011.)
    • 09 Jun 2003
    • Research & Ideas

    Incentives and Operational Excellence

    delivery—for free. If you run the video store, you worry about the customer who comes in specifically to rent The Matrix but leaves annoyed and empty handed because the video isn't on the shelves today. According to Harvard Business... View Details
    Keywords: by Martha Lagace
    • August 2021
    • Case

    Livongo: Scaling a Purpose-Driven Organization in Healthcare

    By: Ranjay Gulati, Aseem Shukla and Reva Nohria
    When seasoned entrepreneur Glen Tullman founded the chronic health care startup Livongo in 2014, it was personal. His son lived with diabetes, and Tullman knew firsthand how taxing it could be to manage such an unrelenting disease. Livongo set out to empower people... View Details
    Keywords: Healthcare Industry; Scaling; Telehealth; Health Care and Treatment; Small Business; Internet and the Web; Customer Focus and Relationships; Growth and Development Strategy; Opportunities; Mergers and Acquisitions; Health Industry
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    Gulati, Ranjay, Aseem Shukla, and Reva Nohria. "Livongo: Scaling a Purpose-Driven Organization in Healthcare." Harvard Business School Case 422-017, August 2021.
    • 01 Jun 2012
    • News

    Think Locally, Act Globally

    integration.” Within two years of buying out Zain, operating in Africa as Airtel, Bharti has added more than 14 million new mobile customers (for a current total exceeding 50 million), while investing approximately US$1 billion in network... View Details
    Keywords: Garry Emmons; Telecommunications; Information
    • 01 Dec 2010
    • News

    Do Good: Eat Chocolate

    chocolate-covered cacao nibs feature artwork submitted by art schools and community organizations; sweetriot’s customers vote to select the winner, with new designs appearing about twice a year. And the name? Drawing on her Yahoo!... View Details
    Keywords: Julia Hanna; candy; chocolate; Crop Production; Agriculture; Food Manufacturing; Manufacturing
    • 07 Nov 2007
    • Op-Ed

    How Marketing Hype Hurt Boeing and Apple

    and brand-building can boost stock prices by raising customer and investor expectations. But the penalties for not delivering on marketing promises are fast becoming as significant as not meeting quarterly earnings targets. Boeing had... View Details
    Keywords: by John Quelch; Aerospace; Consumer Products
    • Web

    IT Strategy: Improving Service to Support Innovation | Information Technology

    launching the Service Delivery Improvement Plan initiative, TSS, in partnership with the IT Service Delivery Team (ITSD), began to generate solutions that would greatly improve overall service delivery and customer satisfaction. Among the... View Details
    • Web

    Marketing AI Guidelines | About

    Using AI Less expensive than commissioning custom illustrations and data visualizations. Easier to learn and faster than standard image editing software. Major time savings on tedious activities (e.g. captions, descriptions, transcripts)... View Details
    • 23 Oct 2019
    • News

    Understanding Business Firsthand in South Korea

    through which . . . [to learn] about South Korea and its people,” says Nix Maasdorp (MBA 2020). “Our customer interviews enabled us to approach our objective from a much deeper and more thoughtful perspective.” The students also had to... View Details
    Keywords: Global Understanding; Internationalization; Educational Innovation
    • 01 Jun 1998
    • News

    John (“Bo”) Kemp

    "That grew into a desire to save, invest, and make more" - a predilection that eventually led to an interest in private-equity investing. Kemp attended Yale, where he continued his entrepreneurial efforts by creating The Greek Shop, a View Details
    Keywords: Nancy O. Perry; photograph by Webb Chappell
    • 01 Jun 2016
    • News

    Feedback

    design a similar program where its cards can be given to frequent-fliers or very high-value customers to drive retention and repurchase for the client company. —Andy Kaplan (MBA 1978) via alumni.hbs.edu View Details
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