Publications

December 2017
Article

Discordant vs. Harmonious Selves: The Effects of Identity Conflict and Enhancement on Sales Performance in Employee-Customer Interactions

By: Lakshmi Ramarajan, Nancy Rothbard and Steffanie Wilk

Across multiple studies, we examine how identity conflict and enhancement within people affect performance in tasks that involve interactions between people through two mechanisms: role-immersion, operationalized as intrinsic motivation, and role-taking,... View Details

Keywords: Identity; Interpersonal Communication; Sales; Performance

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Article

Memo to CEOs: The Five Half-Truths of Business

By: Robert Simons, Henry Mintzberg and Kunal Basu

Keywords: Management; Communication

02 Nov 2020
What Do You Think?

Is Antitrust Just a Quaint Notion in the Digital Age?

interest in this case than in antitrust cases of the past? Unlike communications companies whose practices generate consumer ire, Google’s services, like many on the internet, are perceived as both “free” (although Shoshanna Zuboff in her... View Details

Keywords: by James Heskett; Communications; Communications; Communications; Communications; Communications; Communications

08 Feb 2022
Cold Call Podcast

What’s Next for Nigerian Production Studio EbonyLife Media?

Keywords: Re: Andy Wu; Media & Broadcasting

01 Jun 2009
News

Cynthia Carroll

benefits for those communities over the lifetime of a mine and beyond. That means providing education and training to raise local people to a standard where they can access jobs. It also means seeking ways to augment other sources of... View Details

Keywords: Garry Emmons; Management; Mining

01 Sep 2012
News

Muhammad Yunus Visits HBS

Yunus Microlending pioneer Muhammad Yunus, founder of the Grameen Bank and winner of the 2006 Nobel Peace Prize, told HBS students in April that “all human beings are entrepreneurs, even the poorest of the poor,” as he discovered after helping beggars in Bangladesh... View Details

Keywords: Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services

21 Jun 2012 - 24 Jun 2012
Conference Presentation

Visual Attention to Power Posers: People Avert their Gaze from Nonverbal Displays of Power

By: Elizabeth Baily Wolf

Existing literature suggests that people visually attend more to powerful/high-status people. However, previous studies manipulated target power/status via the target’s role (e.g., CEO or judge vs. mechanic or fry cook) or clothing (e.g., business suit vs. sweat suit).... View Details

Keywords: Nonverbal Communication; Behavior; Rank and Position; Emotions; Power and Influence

June 2001
Case

Cerner Corporation (A)

By: D. Quinn Mills and Matt Salloway

The CEO thinks people are not working long enough hours. He sends a memo. This series describes the backlash. View Details

Keywords: Crisis Management; Management Style; Leadership Style; Nonverbal Communication; Employees; Organizational Culture; Health Industry

Educators

21 Aug 2008
News

Stylin’ at Gallatin

(double-glazed, insulated) windows wired into the heating and cooling system that detect when windows are open and adjust the room’s temperature accordingly. “It’s not in-your-face green,” says Terri Evans, communications manager for... View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

2009
Working Paper

Walking Through Jelly: Language Proficiency, Emotions, and Disrupted Collaboration in Global Work

By: Tsedal Beyene, Pamela J. Hinds and Catherine Durnell Cramton

In an ethnographic study comprised of interviews and concurrent observations of 145 globally distributed members of nine project teams of an organization, we found that uneven proficiency in English, the lingua franca, disrupted collaboration for both native and... View Details

Keywords: Spoken Communication; Interpersonal Communication; Globalized Firms and Management; Groups and Teams; Behavior; Emotions; Social and Collaborative Networks

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23 Apr 2018
News

Sowing the Seeds of Leadership

100 students. “Most of these young people grew up in rural poverty and would never have a chance to take an SAT,” Condo notes. “We learn about them from their high schools or community leaders, who know they have extraordinary potential.”... View Details

Keywords: Deborah Blagg

May 2015
Article

Review and Summary of Research on the Embodied Effects of Expansive (vs. Contractive) Nonverbal Displays

By: Dana R. Carney, Amy J.C. Cuddy and Andy J. Yap

In this comment we list the 33 published experiments based on 2,521 participants demonstrating the embodied effects of expansive versus contractive nonverbal postures. We discuss a new addition to this list that found an embodied effect of nonverbal expansiveness on... View Details

Keywords: Nonverbal Communication; Behavior; Research

18 Feb 2021
Interview

Amy Edmondson: Are You Missing One of Your Most Important Jobs as a Manager?

By: Amy C. Edmondson and Chris Clearfield

During our conversation, we talked about:

• The renewed interest in the concept of psychological safety
• J.D. Thompson’s notion of “reciprocal coordination needs”
• How knowledge work does not produce objective or mechanical... View Details

Keywords: Psychological Safety; Management Skills; Management Style; Interpersonal Communication

November 2022
Article

My Boss' Passion Matters as Much as My Own: The Interpersonal Dynamics of Passion Are a Critical Driver of Performance Evaluations

By: Jon M. Jachimowicz, Andreas Wihler and Adam D. Galinsky

Companies often celebrate employees who successfully pursue their passion. Academic research suggests that these positive evaluations occur because of the passion percolating inside the employee. We propose that supervisors are also a key piece of this puzzle:... View Details

Keywords: Passion; Job Performance; Motivation; Emotions; Performance Evaluation; Interpersonal Communication

February 2020
Case

Fake News at DER SPIEGEL (A)

By: Aiyesha Dey, Jonas Heese and Tonia Labruyere

The case discusses the strategy of DER SPIEGEL, the leading news magazine in Germany, in the aftermath of the discovery of a fake reporting scandal. It had come to light that one of DER SPIEGEL’s own reporters had falsified and made up entire articles for years,... View Details

Keywords: Scandal; Management Control Systems; Corporate Governance; Crisis Management; Communication Strategy; Journalism and News Industry; Germany

Educators

April 16, 2019
Article

Research Confirms: When Receiving Bad News, We Shoot the Messenger

By: Leslie John, Hayley Blunden and Heidi Liu

Most jobs require us at some point to deliver bad news—whether it be a minor revelation such as a recruiter telling a prospective employee that there’s no wiggle room in salary, or something major, like when a manager must fire an employee. We dread such discussions... View Details

Keywords: Interpersonal Communication; Perception; Judgments

Register to Read

1988
Chapter

Joint Ventures and Collaborative Arrangements in the Telecommunications Equipment Industry

By: Gary P. Pisano, Michael Russo and David Teece

Keywords: Joint Ventures; Cooperation; Communication Technology; Telecommunications Industry

2006
Chapter

Products, Customers, and Front-Line Employees

By: Jay W. Lorsch

Keywords: Product; Customers; Employees; Interpersonal Communication