Publications

April 2005 (Revised June 2006)
Case

NTT DoCoMo, Inc.: Mobile FeliCa

By: Stephen P. Bradley, Thomas R. Eisenmann, Masako Egawa and Akiko Kanno

Managers of DoCoMo, Japan's largest mobile phone company, are formulating a strategy for mobile FeliCa: contactless integrated circuits that will be built into DoCoMo phones, allowing them to be used for quick and convenient retail or commuter fare payments, building... View Details

Keywords: Cost vs Benefits; Expansion; Alliances; Wireless Technology; Communications Industry; Communications Industry; Japan

Educators

March 2022 (Revised November 2022)
Case

When Should CEOs Speak Out Publicly? The 2021 Georgia Voting Law

By: William W. George, Hubert Joly and Amram Migdal

This case describes the March 2021 passage of a voting and elections law in the U.S. state of Georgia and reactions by corporations and corporate leaders to the law. Included are a brief history of voting rights in the United States and Georgia and an overview of the... View Details

Educators

01 Dec 2020
News

In the Zone

11,000 community members. Owusu-Kesse had already spent a year at Canada’s side, thanks to an externship sponsored by his employer, Morgan Stanley. Now Canada wanted him back. “I had no idea how much money I would make. I had no idea what... View Details

Keywords: Julia Hanna; nonprofit management; urban development; leadership; public education; Educational Services

September 1989
Case

Penobscot Nation and Passamaquoddy Tribe

By: Andre F. Perold

Keywords: Civil Society or Community

March 2021
Article

International Trade and Social Connectedness

By: Michael Bailey, Abhinav Gupta, Sebastian Hillenbrand, Theresa Kuchler, Robert J. Richmond and Johannes Stroebel

We use de-identified data from Facebook to construct a new and publicly available measure of the pairwise social connectedness between 170 countries and 332 European regions. We find that two countries trade more when they are more socially connected, especially for... View Details

Keywords: Social Connections; International Trade; Trade; Social Media

SSRN

Profile

Ann S. Moore

Ann S. Moore (MBA 1978), the first female chair and CEO of Time Inc., oversaw nearly 150 magazines and their brand extensions. During her tenure, she launched more magazines than Time founder Henry R. Luce and, as publisher of People, turned that magazine into a... View Details

Keywords: Entertainment / Media; Entrepreneurship

Profile

Lindsay Ullman

Lindsay Ullman, MBA 2015, openly admits that her reasons for coming to HBS "seem clearer after the fact." During stints at Google and Google Ventures, Lindsay came to realize that while she loved being an investor, she wanted to either join a company or start... View Details

Keywords: Tech

01 Sep 2003
News

Class Day & Commencement

terrorist attacks of 9/11 took place just days after classes began in 2001,” noted Dean Clark. “The weeks and months that followed were a time of heroism and courage, compassion and inspiration. Everyone in the community — students,... View Details

Keywords: commencement; Colleges, Universities, and Professional Schools; Educational Services

May 2018
Teaching Note

AT&T: Managing Technological Change and the Future of Telephone Operators in the 20th Century

By: Daniel P. Gross and William R. Kerr

Teaching Note for HBS No. 718-486. View Details

Keywords: AT＆T; Bell Telephone; Phone Lines; Phone Operators; Mechanical Switching; Layoffs; Technological Change; Transition; History; Innovation and Invention; Technological Innovation; Information Technology; Disruption; Change Management; Communications Industry; Communications Industry; United States

2009
Simulation

Tip of the Iceberg: Global English Lingua Franca Simulation (TIP)

By: Tsedal Neeley

Keywords: Communication; Globalization

February 2004
Article

How to Have an Honest Conversation About Your Strategy

By: Michael Beer and Russell Eisenstat

Keywords: Communication; Strategy

19 Oct 2016
Book

Three Critical Mistakes Digital Businesses Make With Content

Keywords: by Michael Blanding; Retail; Music

2021
Article

Reflections: Voice and Silence in Workplace Conversations

By: Amy C. Edmondson and Tijs Besieux

We highlight conversations at work as an arena of change. Drawing on and extending the psychological safety literature, we offer a new framework to distinguish between productive and unproductive forms of both voice and silence. The framework’s four... View Details

Keywords: Conversation; Silence; Voice; Psychological Safety; Interpersonal Communication; Quality; Management Practices and Processes; Organizational Change and Adaptation

Read Now

December 2010
Supplement

Ad Classification at Right Media — slide supplement

By: Benjamin Edelman

Right Media considers systems and policies to make sure that ads are only shown on web sites where they are appropriate, and vice versa. Setting standards is particularly challenging given the large and growing marketplace, the numerous participants, their diverse... View Details

Keywords: Media; Digital Marketing; Market Participation; Negotiation Tactics; Marketing Communications; Communication; Advertising Industry; Media and Broadcasting Industry