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Show Results For
- All HBS Web
(9,666)
- People (41)
- News (3,270)
- Research (4,124)
- Events (42)
- Multimedia (164)
- Faculty Publications (2,892)
- 01 Feb 2001
- News
Happy Campers: HBS Student Auction Helps Local Kids
At a "Christmas in July" auction held last summer, the January Cohort of the Class of 2001 raised just over $15,000 to benefit the Cambridge Camping Association (CCA), a 106-year-old organization dedicated to helping low-income, minority, and at-risk children to attend... View Details
- 03 Mar 2016
- News
3-Minute Briefing: Pamela Meyer (MBA 1986)
sabotage these moments through passive-aggressive behavior. What you need are the three Ts. Transparency for openly communicating your goals, concerns, disappointments, and expectations. Trust for the small, significant circle of people... View Details
Keywords: Julia Hanna
- 1 Aug 1983
- Conference Presentation
Effects of Motivational Orientation on Creative Writing
- 01 Sep 2009
- News
Six Receive Dean’s Award
Established in 1997, the Dean’s Award recognizes graduating students for extraordinary nonacademic contributions to Harvard, HBS, or the broader community. This year’s recipients, honored at June’s Commencement ceremonies, were Andrew Goldin (enhancing the MBA learning... View Details
- 01 Jun 2009
- News
Dispatches from the Global Classroom
There’s a lot of self-learning that goes on in the process of adjusting to a different environment. “Some students are better at reaching across cultures and being effective communicators in ambiguous situations,” continues Abrami, who... View Details
- April 2025
- Article
Serving with a Smile on Airbnb: Analyzing the Economic Returns and Behavioral Underpinnings of the Host’s Smile
By: Shunyuan Zhang, Elizabeth Friedman, Kannan Srinivasan, Ravi Dhar and Xupin Zhang
Non-informational cues, such as facial expressions, can significantly influence judgments and interpersonal impressions. While past research has explored how smiling affects business outcomes in offline or in-store contexts, relatively less is known about how smiling... View Details
Keywords: Sharing Economy; Airbnb; Image Feature Extraction; Machine Learning; Facial Expressions; Prejudice and Bias; Nonverbal Communication; E-commerce; Consumer Behavior; Perception
Zhang, Shunyuan, Elizabeth Friedman, Kannan Srinivasan, Ravi Dhar, and Xupin Zhang. "Serving with a Smile on Airbnb: Analyzing the Economic Returns and Behavioral Underpinnings of the Host’s Smile." Journal of Consumer Research 51, no. 6 (April 2025): 1073–1097.
- Article
The Trouble with Staggered Boards: A Reply to Georgeson's John Wilcox
By: Lucian Arye Bebchuk, John C. Coates and Guhan Subramanian
Bebchuk, Lucian Arye, John C. Coates, and Guhan Subramanian. "The Trouble with Staggered Boards: A Reply to Georgeson's John Wilcox." Corporate Governance Advisor 11, no. 2 (March–April 2003): 17–19.
- 01 Jun 1998
- News
Project outreach
Devon E. Winey (MBA '98) prepares to paint a hallway at Second Step Transitional Living Center, a home for victims of domestic violence. Three students plant flowers at Boston Senior Home Care. A group of enthusiastic students spent the day working at Second Step in... View Details
- 1 Apr 1984
- Conference Presentation
The Effect of Reward and Task Label on Children's Verbal Creativity
By: Beth A. Hennessey and Teresa M. Amabile
- 01 Sep 2003
- News
Class Day & Commencement
terrorist attacks of 9/11 took place just days after classes began in 2001,” noted Dean Clark. “The weeks and months that followed were a time of heroism and courage, compassion and inspiration. Everyone in the community — students,... View Details
- July, 2022
- Article
Telehealth Visits After Shoulder Surgery: Higher Patient Satisfaction and Lower Costs
By: Evan A. O'Donnell, Jillian E. Haberli, Andres Muniz Martinez, Daniel Yagoda, Robert S. Kaplan and Jon J.P. Warner
Purpose and Methods: The study compared the cost of telemedicine visits with in-person clinic visits for routine follow-up after common shoulder surgeries. It also evaluated the safety and patient experience with telemedicine visits. Time-driven activity-based costing... View Details
Keywords: Telehealth; Patient Satisfaction; Health Care and Treatment; Communication Technology; Health Industry
O'Donnell, Evan A., Jillian E. Haberli, Andres Muniz Martinez, Daniel Yagoda, Robert S. Kaplan, and Jon J.P. Warner. "Telehealth Visits After Shoulder Surgery: Higher Patient Satisfaction and Lower Costs." Journal of the American Academy of Orthopedic Surgeons Global Research and Reviews 6, no. 7 (July, 2022).
- 01 Jun 2010
- News
MBAs on a Mission
the biggest challenge in treating my patients extended beyond the interaction with me or the attending nurse. These issues related to physical access to clinics, availability of medication and referral systems, and community health... View Details
- 13 Jul 2015
- News
Applying lessons of team work
Alex Schultz (MBA 2016) believes that a lot can be gained from working with others and sees the powerful role that small, incremental changes can play in leadership. (Published July 2015) View Details
- 01 Jun 2005
- News
Ideas: Books
establishing brand identity, identifying the organizational mission, communicating the meaning of the brand, and leveraging brand values. Organizing Control August Thyssen and the Construction of German Corporate Management by Jeffrey R.... View Details
- March 2022 (Revised November 2022)
- Case
When Should CEOs Speak Out Publicly? The 2021 Georgia Voting Law
By: William W. George, Hubert Joly and Amram Migdal
This case describes the March 2021 passage of a voting and elections law in the U.S. state of Georgia and reactions by corporations and corporate leaders to the law. Included are a brief history of voting rights in the United States and Georgia and an overview of the... View Details
Keywords: Voting Rights; CEO Activism; Communication; Communication Intention and Meaning; Communication Strategy; Forms of Communication; Announcements; Spoken Communication; Decision Making; Judgments; Voting; Demographics; Nationality; Race; Geography; Geographic Location; Geopolitical Units; Country; Government and Politics; Government Administration; Government Legislation; Political Elections; History; Law; Laws and Statutes; Rights; Leadership; Leadership Style; Management; Management Skills; Relationships; Business and Community Relations; Business and Government Relations; Business and Stakeholder Relations; Social Psychology; Status and Position; Society; Civil Society or Community; Culture; Public Opinion; Social Issues; Societal Protocols; United States; Georgia (state, US)
- 29 Mar 2023
- News
Robert Kraft Launches Campaign to Combat Antisemitism
Photo courtesy New England Patriots Photo courtesy New England Patriots New England Patriots owner Robert Kraft (MBA 1965) launched a $25 million "Stand Up to Jewish Hate" campaign last week, which is "aiming to raise awareness nationwide about soaring incidents of... View Details
- 17 Nov 2008
- Research & Ideas
Decoding the Artful Sidestep
We heard question-dodging in the U.S. presidential debates not long ago. And everyone hears it in normal political discourse, in business meetings, and in typical daily life—but are people really listening? Sometimes, it seems, individuals who are asked a difficult... View Details
Keywords: by Martha Lagace
- September 2014 (Revised January 2015)
- Module Note
Building Effective Working Relationships
This note introduces a framework for deliberately building effective interpersonal relationships. First, we will define the necessary attributes of these relationships. Next, we will discuss common barriers to effectiveness. Lastly, we will provide tools to build and... View Details
Keywords: Interpersonal Relations; Power And Influence; Networks; Interpersonal Communication; Performance Effectiveness
Ramarajan, Lakshmi. "Building Effective Working Relationships." Harvard Business School Module Note 415-030, September 2014. (Revised January 2015.)
- August 1977 (Revised July 1986)
- Background Note
How to Run a Meeting
Describes a number of simple techniques for planning and conducting management meetings. View Details
Ware, James P. "How to Run a Meeting." Harvard Business School Background Note 478-003, August 1977. (Revised July 1986.)